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Getting it Right: Seven Steps to Right Channeling Customer Interactions

White Paper Published By: Oracle Global Marketing
Oracle Global Marketing
Published:  Nov 16, 2011
Type:  White Paper
Length:  11 pages

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.



Tags : 
contact center software, instant answer agent, intelliresponse, oracle, right channeling, self service software, virtual assistant, customer experience strategy, customer self service software, customer service improvement, analytical applications, business intelligence

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