> Five9 > The Hidden ROI of a Cloud-based Contact Center

The Hidden ROI of a Cloud-based Contact Center

White Paper Published By: Five9
Published:  Aug 16, 2013
Type:  White Paper
Length:  9 pages

Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes.

In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.


Download the report now and learn about the real advantages cloud-based contact centers enjoy, including:

  • Rapidly accommodate sudden changes in customer traffic by adding and subtracting computing resources on-demand
  • Quickly and easily integrate with CRM solutions and other critical enterprise applications
  • More readily predict agent demand by integrating seamlessly with business intelligence tools
  • Serve customers more reliably, with 36% less downtime and enhanced security and backup facilities compared to premise-based technologies.


Tags : 
cloud, roi, contact center, crm, solution, technology, premise-based, storage, business technology, data center

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept