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The Hidden ROI of a Cloud-based Contact Center

White Paper Published By: Five9
Five9
Published:  Aug 16, 2013
Type:  White Paper
Length:  9 pages

Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes.

In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.

 

Download the report now and learn about the real advantages cloud-based contact centers enjoy, including:

  • Rapidly accommodate sudden changes in customer traffic by adding and subtracting computing resources on-demand
  • Quickly and easily integrate with CRM solutions and other critical enterprise applications
  • More readily predict agent demand by integrating seamlessly with business intelligence tools
  • Serve customers more reliably, with 36% less downtime and enhanced security and backup facilities compared to premise-based technologies.

 



Tags : 
cloud, roi, contact center, crm, solution, technology, premise-based, storage, business technology, data center

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