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Beyond BPM - Enterprise Workload Management Reduces Costs & Improves Customer Service

White Paper Published By: Genesys
Genesys
Published:  Oct 16, 2013
Type:  White Paper
Length:  12 pages

Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes.

To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management.

Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as:

• Create a holistic view
• Increase flexibility
• Reduce cost
• And more



Tags : 
contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology