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Top 5 Steps to a World-Class Contact Center

White Paper Published By: Genesys
Genesys
Published:  Oct 16, 2013
Type:  White Paper
Length:  4 pages

Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted.

In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.



Tags : 
contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology