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Shadow IT: The Impact on Technical Support and the Opportunities for IT

White Paper Published By: ServiceNow
ServiceNow
Published:  Oct 02, 2015
Type:  White Paper
Length:  5 pages

From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital.

These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.



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