> Cisco > Implement Video Banking To Drive Digital Sales
 

Implement Video Banking To Drive Digital Sales

White Paper Published By: Cisco
Cisco
Published:  Jan 08, 2016
Type:  White Paper
Length:  12 pages

Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role especially in the purchase journey and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.



Tags : 
cisco, video banking, driving digital sales, improving customer experience, best practices, small business, finance

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept