> Pegasystems > Digital Evolution: Oi case study

Digital Evolution: Oi case study

Case Study Published By: Pegasystems
Published:  May 02, 2016
Type:  Case Study
Length:  4 pages

The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative. Five years ago Oi—the largest telecoms company in Brazil, South Africa and Portugal—began a journey to transform the way in which it interacts with customers through digital means.

Tags : 
pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept