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Frost & Sullivan – Change the Conversation with Proactive Communications

White Paper Published By: Genesys
Genesys
Published:  Aug 11, 2016
Type:  White Paper
Length:  8 pages

Businesses today face an increasingly challenging marketplace, especially considering the ease with which customers can move their business from one company to another. All it takes is a few keystrokes and the click of button for a customer to purchase your competitor’s product instead of your own.

Proactive communications ensure customers are kept informed and are given fewer reasons to contact the organization. This improves their overall experience, lowers support costs, and leads to increased loyalty.

This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?



Tags : 
outbound engagement strategy, outbound communications, genesys, support costs