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Gartner Predicts 2018: CRM and Customer Experience

White Paper Published By: Zendesk
Zendesk
Published:  Jan 19, 2018
Type:  White Paper

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience.

 According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out.

 Learn how you can plan your customer service organization more strategically and maximize your business' efforts.



Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent

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