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Forrester Report: Artificial Intelligence with the Human Touch

White Paper Published By: Genesys
Genesys
Published:  Feb 21, 2018
Type:  White Paper
Length:  16 pages

Blend AI with Human Agents to Improve Both Customer and Agent Satisfaction

Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests.  A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.

Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.



Tags : 
forrester, artificial intelligence, consulting, customer experience