> Genesys > Tip Sheet: Building the Business Case for an Omnichannel Contact Center
 

Tip Sheet: Building the Business Case for an Omnichannel Contact Center

White Paper Published By: Genesys
Genesys
Published:  Jun 11, 2018
Type:  White Paper

While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience.

Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers.

Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including:

  • 50% reduction in processing of duplicate messages across channels
  • Over 20% increase in First Contact Resolution
  • 15% increase in CSAT



Tags : 
omnichannel contact center, customer experience, csat, first contact resolution

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept