> Reputation.com > Healthcare Consumer Survey: The impact of online reviews on selecting providers

Healthcare Consumer Survey: The impact of online reviews on selecting providers

White Paper Published By: Reputation.com
Published:  Jun 29, 2018
Type:  White Paper
Length:  10 pages

Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. 

In late 2017, Reputation.com set out to understand how consumers use the internet to look for healthcare services online, particularly when interacting with healthcare-related ratings and reviews. We surveyed healthcare consumers across the U.S. in a representative range of demographic groups for answers to some key questions:

  • What are consumers and patients really looking for in online reviews?
  • What ratings and review factors are most important when choosing a doctor?
  • What sites are most used and trusted for this information?

Findings confirmed that online reviews are an essential part of the healthcare consumerís decision-making. In this report, weíll look at the key findings in detail.

Tags : 

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept