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Practical guide: How to enhance your BPO contract to accelerate automation

White Paper Published By: KPMG
KPMG
Published:  Nov 21, 2018
Type:  White Paper
Length:  11 pages

Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.

Read this to discover:

  • the benefits of automating business processes and the impressive level of cost savings this can deliver
  • the impact of automation on the BPO market and the implications this has for BPO contracts
  • a five-step processing for assessing and renegotiating your outsourcing contract
  • three options for starting your automation journey.



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