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Customer Care_Forrester Wave - Conversational Computing

White Paper Published By: Group M_IBM Q119
Group M_IBM Q119
Published:  Dec 20, 2018
Type:  White Paper

In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.



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