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IT Service Management Case Study: Seattle Cancer Care Alliance

White Paper Published By: Cherwell Software
Cherwell Software
Published:  Jan 28, 2019
Type:  White Paper
Length:  2 pages

Leading Cancer Center Implements Lean Service Desk to Provide Vital Support to Medical Staff

Learn how the IT team at Seattle Cancer Care Alliance built a brand new service desk from scratch in just five months. Key improvements include significant time savings via quick and easy workflow automation; faster issue resolution and response times due to real-time dashboards; and a new culture of continuous improvement surrounding the implementation of lean methodologies and ITSM best practices.



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