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Published By: Nexmo     Published Date: Nov 27, 2018
Companies have always been focused on the customer experience, but with the ever-changing landscape of how information is consumed, they have to react faster and provide more impactful interactions. Today's consumers expect businesses to communicate with them on the channels they prefer. This means messaging customers on the channels that provide straightforward and/or media-rich features. Savvy companies know that SMS is the messaging leader, but that MMS and other OTT channels, such as WhatsApp, Facebook Messenger, and Viber, provide a more engaging experience. They think about their overall messaging goals and as a big-picture concept. Join Sheri Atienza, Product Marketing Manager at Nexmo, in this webinar examining how messaging solutions can be the power behind your 2019 messaging strategy. You’ll learn how to customize your messages to both the audience and the medium, and how easy this can be with Nexmo.
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Nexmo
Published By: OC Tanner     Published Date: Oct 24, 2016
This paper explains the large benefits in store for companies able to improve their employees’ wellbeing. This paper describes, in detail, what companies can do to improve that portion of life spent at work.
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rewards and recogntion, employee engagement, employee recognition, oc tanner, global engagement, global recognition
    
OC Tanner
Published By: OC Tanner     Published Date: Nov 16, 2016
The concept of wellness in the workplace is relatively new and many companies are actively creating wellness programs to improve the lives of their employees. However, the exact definition of wellness remains unclear and inconsistent across organizations. Global research conducted by The O.C. Tanner Institute helps establish a definition of employee wellbeing. This paper explains the large benefits in store for companies that are able to improve their employees’ wellbeing and explores why this trend is relevant in the workplace today. It describes, in detail, what companies can do to improve the large portion of life spent at work and, more specifically, investigates how the benefits and perks currently offered at work impact wellbeing and where they fall short.
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rewards and recogntion, employee engagement, employee recognition, oc tanner, global engagement, global recognition
    
OC Tanner
Published By: Proofpoint     Published Date: May 30, 2018
Email fraud is rife – business email compromise (BEC) is costing companies billions, and consumer phishing is at an all-time high. The majority of these email attacks are also preventable. Utilising the power of email authentication, Email Fraud Defence protects your organisation from all phishing attacks that spoof trusted domains. Visibility of who is sending email across your email ecosystem allows you to authorise all legitimate senders and block fraudulent emails before they reach your employees, customers and business partners. Protect your email ecosystem from today’s advanced email threats including business email compromise (BEC) and consumer phishing. Proofpoint Email Fraud Defence gives you the visibility, toolset and services needed to authorise legitimate email senders and block fraudulent messages before they reach the inbox.
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Proofpoint
Published By: Epicor     Published Date: Aug 02, 2012
Do you cringe at the thought of having to replace your enterprise software solution? Does it seem like a monumental undertaking, with a high risk of failure? Knowledge is power. Learn from the experiences of other distributors who have been through the ERP selection process and not only lived to tell about it, but brought great benefit to their companies.
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white paper, enterprise software solution, erp, technology, knowledge, software solution, software, business intelligence, business technology
    
Epicor
Published By: VMware Dell     Published Date: Jul 02, 2008
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Seeing the significant benefits virtualization delivers in those environments, companies are now looking to apply the same technology to their desktop computers.
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desktop management, desktop, virtualization, virtual infrastructure, vmware
    
VMware Dell
Published By: MessageLabs     Published Date: Sep 17, 2008
Social and business networking sites are changing the way people talk online. Sites like Facebook, MySpace and Bebo help friends stay in touch while LinkedIn and Plaxo mainly connect business users. They are very popular but present new challenges to IT managers. They seem to have come out of nowhere. For example, Facebook currently has 70m users, 40% of which are located in the US.  The rapid growth of such sites is part of the problem. Companies risk being caught off guard.  Learn how to protect your business from threats posed by online social networking in this 7 Step Guide for IT Managers.
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web security, internet security, social networking, facebook, myspace, my space, social, messagelabs, employee, security
    
MessageLabs
Published By: Aberdeen Group     Published Date: Jun 02, 2011
Aberdeen has ascertained that companies that backup critical data and systems at remote locations have a faster recovery time from computer-generated business interruptions.
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aberdeen, disaster recovery, business disruption, remote data storage, data archiving, data protection
    
Aberdeen Group
Published By: Technomedia-Hodes iQ     Published Date: Apr 25, 2012
Get your complimentary copy now! Creating Sustainable Change: Practical Techniques for Talent Management Transformation looks at the challenges of a changing workforce and the reasons why companies need to rethink their approach to a more integrated view on talent management.
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human resources, talent management, training, hr management, employee, employee management
    
Technomedia-Hodes iQ
Published By: uberVU via HootSuite     Published Date: Jan 17, 2014
Customers now expect the same level of service on social media from financial firms, insurance providers, and other regulated enterprises as they receive from technology and retail companies. But without the right compliance controls in place, your organization could violate customer privacy rules and other regulatory guidelines. Are you taking the right steps to ensure compliance?
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compliance, social media, social media management, enterprise, hootsuite
    
uberVU via HootSuite
Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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Adobe
Published By: CEB     Published Date: May 19, 2014
Twelve Key Trends in Contract Management CEB Legal’s contract management survey results allow general counsel to evaluate their current contract review and monitoring processes against hundreds of their peers at midsized companies. Your peers are using our 12 Key Trends in Contracts Management to: o Gain in-depth insight into the challenges and viable solutions presented by the current contracts management landscape. o Determine the scope of their contract review policies. o Identify opportunities to accelerate their approach across the contract life cycle -- from drafting through negotiation, review, and monitoring. o Improve efficiency using contract management software, including a review of key features and associated costs
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ceb, legal, contract management, contract review process, contract management software, contract life cycle
    
CEB
Published By: Epicor     Published Date: Feb 23, 2018
Manufacturers—like those in the retail and communications industries—are seeing modern technology and increased customer expectations drive new business models across the industry. Industry 4.0 is a common name for the strategy that allows companies to automate and digitize the manufacturing process, as well as keep pace with the demands of today’s customers. By downloading this Epicor-sponsored content, you’ll learn more about Industry 4.0 and how to apply it to your manufacturing business, including: • How to deliver on the promise of Industry 4.0 • How to prepare your organization for Industry 4.0 Download the content now, and discover how your manufacturing business can keep pace with today’s trends.
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industry 4.0, cloud, manufacturing
    
Epicor
Published By: Epicor     Published Date: Jun 06, 2018
Accounts Payable is a fundamental activity for nearly all businesses. Pick any enterprise and you can bet there is an AP function at the heart of financial operations. The obligation to pay off short-term debt is one that every company must satisfy. But more than that, the process to do it must be efficient and productive. If you get behind on your obligations you risk missing important financial discounts, defaulting with creditors, and damaging your reputation with suppliers and stakeholders. CFOs face the challenges associated with Accounts Payable…and it’s easy to lose sleep. As other areas of business and commerce have become more and more paperless, the accounts payable process in most organizations remains mired in paper copies and manual workflow. The result is an often costly and people-intensive process that leaves companies vulnerable to competitors and financial executives with a growing unease over the inherent inefficiencies.
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Epicor
Published By: Mitel     Published Date: Dec 15, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: Thomson Reuters     Published Date: Jun 13, 2016
“How much do we owe?” seems like a question that should have a straightforward answer, but for corporate tax professionals, an extensive amount of work can go into that one figure. Download this white paper to learn how best-in-class companies are striving to automate data-entry wherever they can to reduce both cost and risk while improving the speed at which information can be accessed.
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global tax compliance, corporate tax software, tax technology, thomson reuters onesource, corporate income tax, direct tax, tax provision, beps, tax data management, corporate compliance, process management, task management, data management, workpapers, international compliance, direct tax technology, direct tax software, finance
    
Thomson Reuters
Published By: Puppet     Published Date: Nov 08, 2016
Ultimately, it is up to you and your organization to determine how your version of the cloud works. Whether you are migrating to the cloud, managing the cloud, or fine-tuning and optimizing, your success still depends on raising and answering a lot of questions. This ebook shows you some real-world stories from Puppet customers using the cloud for development and testing environments, internal private clouds, native cloud applications, and hybrid cloud deployments. We'll explain the benefits to look forward to — like portability, flexibility, saved time and cut costs — and the potential pitfalls to avoid. Download this ebook to learn the pitfalls to avoid, and some real-world successes in the cloud from companies like Wells Fargo, 1-800 Flowers, and HP.
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Puppet
Published By: KPMG     Published Date: Jul 25, 2016
Can a better demand-driven supply chain positively impact the bottom line? The future belongs to the new customer. Customer experience is becoming undeniably more important, yet many companies lack responsive and agile supply chains that can continually adjust to fluctuating customer requirements. Read more.
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supply chain, supply chain management, supply chain software, supply chain strategy, supply chain solutions, risk management, risk management software, risk management in supply chain, risk mitigation, business disruption, supply chain disruption, industrial manufacturing, manufacturing, automotive, auto, enterprise software, manufacturing trends, supply chain trends, enterprise applications
    
KPMG
Published By: Sprinklr     Published Date: Sep 28, 2017
At the Sprinklr Digital Transformation Summit in Nashville, Cisco Chairman John Chambers issued a stark warning during his keynote address: “75 percent of the companies in this room will be digital in just four years, that’s the good news,” Chambers said to the audience. “The bad news? It’s only going to work for a third of you, because you won’t reinvent yourself.”
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customer experience, customer retention, customer service, digital marketing, digital marketing strategy, technology trends, voice of the customer, social customer service, digital transformation
    
Sprinklr
Published By: Sprinklr     Published Date: Sep 28, 2017
For Mohan Sawhney, Innovation and Marketing professor at the Kellogg School of Management, digital transformation is about customers. Companies are no longer just competing against their industry but against the best of the best - companies like Amazon, Netflix and Airbnb.
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marketing, content marketing, user generated content, ugc, marketing strategy, social media strategy, social strategy, ugc strategy, ugc marketing strategy
    
Sprinklr
Published By: XpertHR     Published Date: Jun 13, 2018
A renewed focus on pay equity at the state and federal levels, coupled with the power of movements like #MeToo and #TimesUp, have companies and their HR/compliance representatives dusting taking a deep dive into pay practices to ensure equity for all. Recent lawsuits settled in favor of plaintiffs, and activist call-outs for companies to be more equitable and transparent about pay practices, add fuel to the fire: ? Seven female law professors at the University of Denver won a $2.6 million settlement in May ? Activist investor Arjuna Capital is pushing major tech firms to publish data to support equitable pay practices ? Google is facing a class action battle over equitable pay practices That’s just the tip of the iceberg. If you’re not on top of this critical issue, you could be next on the list of companies facing legal and public scrutiny. XpertHR can help you wade through the regulatory requirements and practical considerations to audit and revise, as necessary, your pay practices.
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pay equity, equal pay, gender equality, #metoo, #timesup, pay practices, compliance, fair pay
    
XpertHR
Published By: Host Analytics     Published Date: Mar 01, 2018
While Oracle Hyperion remains a market leader in EPM software, that role comes with a hefty price tag and poses some hidden risks that have companies that use it re-evaluating their planning, budgeting, and consolidation needs. Whether used individually or together as an EPM suite, Hyperion Financial Management (HFM) and Hyperion Planning burden finance departments with a high cost of ownership, from server costs and consultants to dealing with the complex integration between products and the different interfaces. As Oracle Hyperion users start to evaluate the cloud, they need to be aware of how benefits of the cloud-based EPM solution compare to on-premises software. We’ve compiled this information to a) help you better understand the full costs and potential risks associated with Oracle Hyperion and b) offer guidance as you evaluate cloud-based options.
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Host Analytics
Published By: Anaplan     Published Date: Sep 07, 2018
57% of supply chain professionals believe there is room for improvement in supply chain visibility. Today, organizations are under pressure to increase the agility of their supply chain to be able to plan, monitor, and respond to ever-changing market conditions. By connecting data, people, plans, and networks across the enterprise, your business’ supply chain can enable true visibility, improve margins, and drive down costs. The vision of a tightly integrated and truly connected supply chain can be achieved, but it doesn’t happen overnight. Download the white paper to learn the three steps companies can take to evolve their supply chain maturity.
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Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
A new way to collaborate As the digital revolution continues, a linear approach to supply chain planning is gradually giving way to ecosystem thinking. Consumers buy in an entirely new way. Goodbye Sears catalog, hello one-click checkout. To keep up, companies need the ability to plan accurately in real-time. Introducing digital demand management with the Anaplan platform: a collaborative approach that can keep up with omnichannel demand. What’s inside this paper from Supply Chain Brain: What digital demand management means in today’s market The benefits of a connected approach to demand management
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Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
Innovate the supply chain, improve the business For many companies, supply chain performance affects 100 percent of company revenue but only part of the income statement. Supply chain problems have significant impact across the rest of the business, as do supply chain successes. If you could improve the health and visibility of your supply chain and your business, wouldn’t you? Together with Supply Chain Management Review (SCMR), Anaplan surveyed dozens of supply chain leaders about the effectiveness of their supply chain management strategies. Survey data capturing trends in supply chain challenges and opportunities Practical tips on improving supply chain performance Insight on the important connection between supply chain and business performance
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Anaplan
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