client service

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Published By: VMware AirWatch     Published Date: May 24, 2016
La mobilità resta un'opportunità strategica di primo piano per tutti i tipi di in quanto può rendere di rendere le imprese più competitive migliorando la produttività dei dipendenti oppure creando modalità innovative di coinvolgimento dei clienti. Per realizzare questa opportunità, la Enterprise Mobility deve fornire agli utenti un'esperienza di utilizzo fluida su più dispositivi e offrire un'area di lavoro sicura per le applicazioni di importanza critica. Per sostenere gli utenti di dispositivi mobili e la base clienti, le aziende devono attivare in modo sicuro le capacità BYOD (Bring Your Own Device, ovvero "Porta il tuo dispositivo") e self-service tramite una piattaforma solida, in grado di adattarsi adattarsi a nuovi processi.
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best practices, business optimization, business management, application management, enterprise application, business intelligence
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
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best practices, business optimization, business management, application management, enterprise application, business intelligence, enterprise applications
VMware AirWatch
Published By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Published By: IBM     Published Date: Jun 08, 2017
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. These organizations reported achieving strong value with IBM Sterling B2B Integration Services, and IDC projects that their investment will yield an average three-year return on investment (ROI) of 308%, or more th
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digital transformation, b2b integration, idc, ibm
Published By: Carbonite     Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter. This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec
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Published By: Spectrum Enterprise     Published Date: Feb 07, 2018
Partnering with Spectrum Enterprise sustains client loyalty by instilling confidence in how the bank operates, provides superior network service level agreements that ensure minimal downtime and assures smoother state and FDIC audits thanks to cybersecurity safeguards such as built-in redundancy and private network service.
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Spectrum Enterprise
Published By: KPMG     Published Date: Sep 20, 2018
Our client had grown significantly over the years through organic and inorganic growth which had expanded its global footprint and service offerings. We deliver results that matter.
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kpmg, business transformation
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