control desk

Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.

The shift toward modern mobile-cloud technologies is forcing organizations to completely rethink their approach to endpoint security. For instance, while credential-based security is enough to secure access in an IT-controlled desktop environment, it doesn’t transfer to the mobile-cloud world

More organizations are choosing Horizon 7 over Citrix XenDesktop and XenApp because Horizon offers a more comprehensive and feature-rich solution. The three key architectural advantages that Horizon has over Citrix are a trusted platform, flexible delivery options, and workspace environment management. Download this whitepaper to learn how VMware Horizon® 7 helps IT manage, control, and protect all Windows resources at the speed required and with the efficiency that business demands, delivering desktops and applications through a single platform to end users anytime, anywhere, on any device.

The End of No. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results

One of the greatest challenges to enforcing IT security and compliance lies at the endpoints, especially within Microsoft infrastructures. Learn how agentless technology has become mandatory in seeing, analyzing, and fixing Windows endpoint issues.

Citrix NetScaler helps your organization fully optimize, secure and control the delivery of all enterprise and cloud services. NetScaler Insight Center and ActionAnalytics deliver unprecedented visibility and enables real-time control in response to network traffic from a variety of services such as native web and mobile apps and virtual desktops.

Choosing Citrix over VMware.

Reduce the work need to provide better security.

There is no single anti-malware product that can block all malware infiltration and subsequent activity. The only way to combat the malware threats is through an end-to-end, integrated, real-time, context-aware, holistically-managed system.

This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.

This Forrester white paper examines three surprising findings from a recent study of working behaviors that impact how businesses communicate and collaborate with an increasingly distributed workforce.

This new case study explores how HiDef CorporateT from Citrix Online Audio enables the American Cancer Society to cut audio conferencing costs by nearly 50% - savings that bolster the organization's core mission.

In this IDC Analyst Connection, Robert Mahowald, IDC research director, explores the value of Web-based audio conferencing and how it enables organizations to better manage users and costs.

This new Frost & Sullivan executive brief explores today's trends in audio conferencing, the impact of a diverse user base and how pricing models are evolving to match use.

Watch this on-demand Webinar to hear Terrence Gargiulo, president of MakingStories.net, share stories of how companies use virtual collaboration technology to address these challenges and effectively manage projects.

This Wainhouse Research brief explores how web conferencing is transforming the way teams get work done.

This new SandHill Group white paper explores recent study findings to better understand the powerful advantages of SaaS technologies in addressing the training challenges of a global market, virtual teams and an ever-changing business climate.

Organizations need a comprehensive solution to cope with the many challenges present in managing Windows desktops. Desktop Authority enables organizations to centrally configure, manage, secure and support desktops from a simple, easy to use interface. It provides the most flexible and granular control over desktops and user settings in the market today no product can offer.

Recentemente, una delle domande più comuni dei clienti è: “In che modo AirWatch supporta Office 365?” Molti chiedono se AirWatch possa controllare l’accesso ad Office 365 (O365) non solo sul loro sistema del desktop aziendale, ma soprattutto dai dispositivi mobili. Per fortuna AirWatch® by VMware® fornisce un alto livello di assistenza in modo che le aziende possano sfruttare al meglio O365 sui loro dispositivi mobili e la nostra recente integrazione con VMware® Identity Manager fornisce il primo framework nel settore del controllo di accesso flessibile per garantire che tutte le applicazioni di lavoro, tra cui O365, possano ottenere l’accesso solo da dispositivi gestiti e conformi.

Watch this on-demand webinar to hear pioneer presentation innovator Nancy Duarte, CEO of Duarte Design, demonstrate how to apply the methods in her book, Resonate: Presenting Visual Stories That Transform Audiences, to build meaningful connections with audiences that compel them to action. Her groundbreaking work details a new way of structuring presentations that helps the presenter create a human connection with audiences.

This new white paper identifies strategies for maximizing your webinar program, uncovers key trends related to the benefits and use of webinars and provides valuable insights from survey respondents and other industry experts.

This Webinar Success white paper provides guidelines on how to produce and manage successful Webinars - from the first (and most important) step of defining purpose and expectations to quantifying results after the event.

This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

A recent MarketingSherpa Webinar on the topic of high-conversion content uncovered five burning questions from participants about specific types of content. This brief explores these questions and offers advice and strategies for content creation and distribution.

This new eGuide outlines best practices for creating and delivering a successful Webinar series that gives your organization a solid competitive edge.