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Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
    
Pega
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices, pegasystems
    
Pega
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
In an innovation-powered economy, ideas need to travel at the speed of thought. Yet even as our ability to communicate across companies and time zones grows rapidly, people remain frustrated by downtime and unanticipated delays across the increasingly complex grid of cloud-based infrastructure, data networks, storage systems, and servers that power our work.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow. Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Nimble Storage: Redefining the standard for system availability - How Nimble Storage uses predictive analytics to achieve more than six nines availability across its entire installed base.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
HPE InfoSight analyzes millions of sensors every second to predict and prevent problems across the infrastructure stack and transform the support experience. Based on ESG research, the benefits to enterprises stemming from HPE InfoSight are both significant and unique.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Solid-state array features, pricing, scale and density are improving at a rapid pace, while agility and disaggregation benefits are providing long-term value. Gartner has analyzed 19 SSA products across five high-impact use cases to quantify what's important to infrastructure and operations leaders.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out: -Top 5 causes of downtime and poor performance across the infrastructure stack -How machine learning and predictive analytics can prevent issues -Steps you can take to boost performance and availability
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Storage is normally the first suspect when identifying the causes of the App-Data Gap, but the facts tell a different story. Flash Alone Isn’t Enough. Infrastructure complexity makes it difficult to pinpoint the real problem, resulting in: • Extended downtime and frustration • Inefficient use of IT resources and budget • Long hours spent resolving cross-vendor issues
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Hewlett Packard Enterprise
Published By: Rosetta Stone     Published Date: Jan 23, 2018
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits: Strengthens business operations Stimulates employee engagement Increases productivity Drives company loyalty Attracts globally-aware Millennials
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Rosetta Stone
Published By: AON     Published Date: Dec 07, 2017
While the Affordable Care Act (ACA) increased the number of Americans with access to health insurance, U.S. employers and employees continue to struggle with rising health care costs and changing workforce demands. Recent Aon research shows that 20% of health care consumers cite high health care costs as the major reason they have either declined health care coverage, stopped taking medications, or avoided care altogether. If the U.S. health care system is to succeed, stakeholders across the health ecosystem must influence change in each market—employer, individual, and government (Medicare, Medicaid, and Tricare). While each part of the three-legged stool is important, this paper focuses on five strategies Aon believes will strengthen the employer-based system—a system that provides health care coverage to well over half of Americans (61%, or 177 million).
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health insurance, employer – provided health benefits, aon hewitt, health ecosystem, well – being initiatives
    
AON
Published By: AON     Published Date: Dec 07, 2017
With all the complexities of the U.S. health care system, people consuming health care services continue to find it challenging to navigate. That’s why, for the fifth year, Aon Hewitt is pleased to partner with the National Business Group on Health (The Business Group) and The Futures Company to conduct the Consumer Health Mindset Study. The study explores the health attitudes, motivators, and preferences of consumers across the U.S.— particularly employees and their dependents as they interact with their employer-sponsored health plans, wellness programs, and the broader health landscape. Along with our findings about the consumer health mindset, we recommend practical actions you can take to meet consumers where they are and guide them in navigating health care more effectively.
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health care services, aon hewitt, consumer health mindset, health attitudes, national business group, the futures company
    
AON
Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
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2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids, power industry, grid operators, cloud+edge, power plant software, platform economy
    
GE Power
Published By: VMware     Published Date: Feb 24, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Workspace™ ONE™ is VMware’s digital workspace solution, designed to give access to any application from any type of device under automated and granular policy control. VMware was one of the first adopters of Workspace ONE, deploying across its full user population in early-to mid 2016. This white paper describes the objectives that drove VMware’s decisions of how and when to deploy, plus an overview of the business results we’ve achieved so far.
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VMware
Published By: Cisco Spark     Published Date: Jun 22, 2017
The most successful businesses are greater than the sum of their parts. When individuals work together well, they fill in each other's blind spots and build on each other's great ideas. These conversations ultimately help teams be more productive, reduce time-to-market and come up with more innovative ideas. But if your teams are spread across different offices, or working from home, can you create the same collaborative magic? Web-based collaboration tools claim to break down the collaboration barriers that distance can build. Everyone agrees they can reduce the time and cost of travel. And yes, these tools can stream your colleagues' voices, facial expressions, and slide decks into your meeting room, so you can get a clearer picture of verbal and behavioral signals. But if you're researching collaboration platforms, you'll hear skepticism, too. Naysayers declare that: People won’t participate because they’re afraid of digital change. You just can’t trust the security of collaborati
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Cisco Spark
Published By: Carbonite     Published Date: Jul 18, 2018
© 2018 Carbonite, Inc. All rights reserved. Case study Diamond Foods’ Diamond of California® nuts are household staples for shoppers across the U.S. But constantly filling grocery store shelves with snacks requires intricate supply chain management that relies on critical business data, including complex spreadsheets and enterprise resource planning files, to keep production and deliveries on schedule. “If our critical servers go down or we lose important data on employee laptops, it has a direct impact on our bottom line,” says Kentrell Davis, Senior Client Support Services Analyst at Diamond Foods.
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Carbonite
Published By: DataStax     Published Date: Mar 10, 2017
Banks are at an inflection point. According to a recent research by Viacom, 1 in every 3 U.S. consumers are open to switching banks in the next 90 days. Financial services companies need to break through the competition to gain customer trust and loyalty. Building a 360° view of the customer can help banks grow customer retention and loyalty, upsell high margin products and provide compelling interactions. However, this is no easy task as complexity increases when retail banks engage their customers across multiple channels and financial products. Gaining visibility into every customer interaction, across your business silos, and with every engagement channel is critical to making the right decisions to deliver amazing customer experiences. This white paper examines the challenges Financial Services Institutions (FSIs) face when building a 360° view of the customer to transform their customer experience and how to overcome them.
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DataStax
Published By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
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customer experience, credit, credit policies, finance
    
FICO
Published By: Nextgen     Published Date: Aug 08, 2017
Meditouch helps integrate patient engagement across your practice and the care continuum. Foster patient satisfaction and achieve front office efficiency. YourHealthFile patient portal for convenience, transparency, and communication. Patient-generated data alleviates staff burnout via manual duties; prevents bottlenecks. Easily refill Rx, reduce no-shows, quickly fill cancellations. iPad functionality supports education and doctor patient relationship. Garner better reviews, gain more online visibility, market your practice to new patients.
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patient engagement, patient care, healthcare, patient communication
    
Nextgen
Published By: Symantec     Published Date: Aug 15, 2017
Stay ahead of the evolving threats. Organized crime is driving the rapid growth and sophisticated evolution of advanced threats that put entire website ecosystems at risk, and no organization is safe. The stealthy nature of these threats gives cybercriminals the time to go deeper into website environments, very often with severe consequences. The longer the time before detection and resolution, the more damage is inflicted. The risk and size of fines, lawsuits, reparation costs, damaged reputation, loss of operations, loss of sales, and loss of customers pile up higher and higher. The complexity of website security management and lack of visibility across website ecosystems is further impacted by the fact that it is nearly impossible to know how and where to allocate resources. Website security must be evolved in line with these growing threats and challenges.
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Symantec
Published By: Excellus BlueCross BlueShield     Published Date: Aug 29, 2017
Learn how to protect your employees and your bottom line from poor oral health.
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dental health, dental care, dental insurance, dental benefits, medical benefits, employee benefits, health insurance, employee health insurance, small business health insurance
    
Excellus BlueCross BlueShield
Published By: Adobe     Published Date: Sep 12, 2017
"Discover new strategies for creating, managing, and orchestrating cross-channel campaigns. Read our guide now to learn how you can: --Integrate processes and data for cross-channel campaign success --Create personalized, contextual campaigns across channels and devices --Leap ahead of the competition with authentic cross-channel experiences"
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Adobe
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