customer data

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Published By: Melissa Data     Published Date: Oct 27, 2014
Noted SQL Server MVP and founder/editor of SSWUG.org, Stephen Wynkoop shares his take on the challenge to achieve quality data and the importance of the “Golden Record” to an effective data quality regiment. Wynkoop explores the different approaches to achieving the Golden Record - which involves collapsing duplicate records into a single version of the truth – the one single customer view (SCV), and Melissa Data’s unique approach that takes into consideration the actual quality of the contact data as the basis of survivorship.
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data, data management, melissa data, data quality
    
Melissa Data
Published By: Melissa Data     Published Date: Jan 18, 2018
Maintaining high quality data is essential for operational efficiency, meaningful analytics and good long-term customer relationships. But, when dealing with multiple sources of data, data quality becomes complex, so you need to know when you should build a custom data quality tools over canned solutions. To answer this question, it is important to understand the difference between rules-based data quality, where internal subject matter expertise is necessary – and active data quality, where different domain expertise and resources are required.
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Melissa Data
Published By: Basho     Published Date: Sep 30, 2016
The Internet of Things (IoT) or the Internet of Everything is changing the way companies interact with their customers and manage their data. These connected devices generate high volume time series data that can be created in milliseconds. This fast growth of IoT data and other time series data is producing challenges for enterprise applications where data must be collected, saved, and analyzed in the blink of an eye. Your application needs a database built to uniquely handle time series data to ensure your data is continuously available and accurate.Learn about the only NoSQL database optimized for IoT and Time Series data in this technical overview. Riak TS stores and analyzes massive amounts of data and is designed to be faster than Cassandra.
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Basho
Published By: CapTech     Published Date: May 26, 2015
Big Data is the future of business. According to CloudTweaks.com, as much as 2.5 quintillion bytes of data are produced each day, with most of this data being captured by Big Data. With its ability to transfer all data sources all into one centralized place, Big Data provides opportunities, clearer visions, customer conversations and transactions. However, with the dazzling big promise of Big Data comes a potentially huge letdown. If this vast pool of information resources is not accessible or usable, it becomes useless. This paper examines strategies for building the most value into your Big Data system by enabling process controls to effectively mine, access and secure Big Data.
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big data, captech, data, data management, nosql
    
CapTech
Published By: Experian     Published Date: May 17, 2016
Every year, Experian Data Quality conducts a study to look at the global trends in data quality. This year, research findings reveal how data practitioners are leveraging and managing data to generate actionable insight, and how proper data management is becoming an organization-wide imperative. This study polled more than 1,400 people across eight countries globally from a variety of roles and departments. Respondents were chosen based on their visibility into their orgazation's customer data management practices. Read through our research report to learn: - The changes in channel usage over the last 12 months - Expected changes in big data and data management initiatives - Multi-industry benchmarks, comparisons, and challenges in data quality - And more! Our annual global benchmark report takes a close look at the data quality and data management initiatives driving today's businesses. See where you line up and where you can improve.
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Experian
Published By: Experian     Published Date: Mar 30, 2017
Businesses today recognize the importance of the data they hold, but a general lack of trust in the quality of their data prevents them from achieving strategic business objectives. Nearly half of organizations globally say that a lack of trust in their data contributes to increased risk of non-compliance and regulatory penalties (52%) and a downturn in customer loyalty (51%). To be of value to organizations, data needs to be trustworthy. In this report, you will read about the findings from this unique study, including: · How data powers business opportunities · Why trusted data is essential for performance · Challenges that affect data quality · The current state of data management practices · Upcoming data-related projects in 2017
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Experian
Published By: Reltio     Published Date: Feb 12, 2016
Reltio delivers reliable data, relevant insights and recommended actions so companies can be right faster. Reltio Cloud combines data-driven applications with modern data management for better planning, customer engagement and risk management. IT streamlines data management for a complete view across all sources and formats at scale, while sales, marketing and compliance teams use data-driven applications to predict, collaborate and respond to opportunities in real-time. Companies of all sizes, including leading Fortune 500 companies in healthcare and life sciences, distribution and retail rely on Reltio.
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Reltio
Published By: Reltio     Published Date: May 21, 2018
Effective May 25, 2018, General Data Protection Regulation (GDPR) will represent the most rigorous data protection regulation ever. Complying is not optional, and the penalties are very high. As companies scurry for total compliance, it makes sense to pause, assess, and use this opportunity not only for compliance but for managing customer data efficiently and gainfully. Reltio proposes ten simple steps to ensure your data management strategy is ready for GDPR, not just for assured compliance but going beyond and enabling better customer experiences and building business competence.
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Reltio
Published By: IO-Tahoe     Published Date: May 14, 2018
The “silver lining” in GDPR compliance efforts is a creation of transparency and trust with customers, many of whom have layers of concern and trepidation over how all companies they do business with are handling their data. GDPR compliance efforts offer a chance to clear this air, between organizations and their customers, in a way that’s beneficial to both sides. In Io-Tahoe’s eBook, we explore the obligatory components of GDPR compliance, and the mindset most appropriate to achieving it. We also investigate opportunistic facets of establishing comprehensive protection policy around personal or sensitive data. We look at the prospect of GDPR compliance through the exploration of several “mandates”. Download the e-book to find out more on the eight mandates and the dividends beyond.
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IO-Tahoe
Published By: Data Blueprint     Published Date: Apr 02, 2014
Organizations maintain data-based assets in hopes of successfully employing them in support of strategy. In an attempt to provide valued products and/or services, a customer relationship management (CRM) strategy should attempt to improve what is known about the wants and needs of existing customers. An organization may desire to transfer its inventory to its suppliers and to only play the role of transaction broker. A third strategy might be to use data to obtain significant efficiencies from productions/operations, ensuring a low cost advantage.
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data, data management, data value, return on investment, white paper
    
Data Blueprint
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Modern solutions like CA PPM continue to raise the bar above last-generation IT demand management tools, continuously providing new features to ease the burden of the PMO, the financial manager, the resource manager and the product manager. In the last few years, new vendors looking to exploit the large and increasingly influential project and portfolio management (PPM) market have developed modules that “snap” into their SaaS platforms. These vendors claim their tools are easy to install, easy to manage and save customers money. It sounds too good to be true. And for most organizations, it is. Carefully consider whether you need a PPM solution that is only capable of providing low-level functionality for the project manager, or if your organization could benefit from PPM technology that provides 360-degree optics across your organization, delivers actionable business intelligence and enables extensive modeling and forecasting capabilities to make data-driven business decisions.
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CA Technologies EMEA
Published By: SAS     Published Date: Aug 01, 2018
Journey to the Core of Customer Centricity 20 page paper by TM Forum covering: digital transformation in Telco, customer journey analytics, data driven customer experience and real time marketing
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SAS
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
Whilst businesses of all kinds are utilizing data analytics, many are still only using it to make simple changes that lead to a set of rigid processes. Whereas the more customer-focused organizations are realizing that to deliver exceptional experiences, they need to be able to react to customer data in real-time and predict what might happen next. And that means going beyond simple analytics. Read our whitepaper to discover what analyst firm Forrester has identified as the Enterprise Insight Platform, technology designed to enable companies to transform into truly data-driven businesses.
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TIBCO Software APAC
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
TIBCO Spotfire is the premier data discovery and analytics platform, which provides powerful capabilities for our customers, such as dimension-free data exploration through interactive visualizations, and data mashup to quickly combine disparate data to gain insights masked by data silos or aggregations.
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TIBCO Software APAC
Published By: Intel     Published Date: Sep 14, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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Intel
Published By: Fiserv     Published Date: Aug 23, 2018
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions. For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business. Uncover the top reasons and flexible options to automate your cash management. • Time savings • Theft deterrence • Higher accuracy • Better customer service • Real-time data
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cash automation, smart safe, cash loss, cash handling, automated cash handling, cash management, cash reconciliation, manual cash reconciliation, automated cash reconciliation, automated vault, cash counting, cash automation system, cash deposits, cash recycler, cash dispensers, cash drawer, point of sale
    
Fiserv
Published By: Location3     Published Date: Aug 31, 2018
When we released our first white paper in February 2015 discussing the ways multi-location businesses were using online media to drive in-store visits, most of the strategic opportunities being leveraged by marketers revolved around using things like promotional coupons, beacons and other tactics. While those methods certainly provided incremental lift in in-store traffic and revenue, there existed a number of gaps in connecting online data associated with promotional efforts, to data that indicated a customer actually converted offline at a business location. At press time for our original “online-to-offline” white paper, digital industry giants were still very much in the early stages of evaluating data points that signified offline customer conversions. Many of these “conversions” were somewhat implied (i.e. Clicks on “Get Directions” link), while others were a bit more reliable in signifying in-store visits and purchases made by consumers (i.e. downloadable coupon redeemed in-store
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marketing, local marketing, franchise, franchisor, digital marketing, online to offline, multi-location businesses, store visits, cross channel analytics
    
Location3
Published By: Datastax     Published Date: Aug 03, 2018
With DataStax Enterprise 6 (DSE 6), we upped the bar substantially for us, our partners, our customers, and our competitors. We also came out and said that DSE 6 was twice as fast as open source Apache Cassandra™, and now, we have a third-party validation of this claim. Read this benchmark report from zData to get the results of their test of DSE 6 against Cassandra, for which they ran a different series of workloads on an AWS-built cluster.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
With DataStax Enterprise 6 (DSE 6), we upped the bar substantially for us, our partners, our customers, and our competitors. We also came out and said that DSE 6 was twice as fast as open source Apache Cassandra™, and now, we have a third-party validation of this claim. Read this benchmark report from zData to get the results of their test of DSE 6 against Cassandra, for which they ran a different series of workloads on an AWS-built cluster.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
Today’s enterprises continue to differentiate themselves via their cloud applications. But differentiation is getting harder and harder to accomplish. To stand out, you need a flexible, nimble, scalable, always-on data platform that can deliver powerful, game-changing, customer-facing applications. Read this white paper to learn how DataStax Enterprise delivers comprehensive data management through a secure, operationally simple platform built on the best distribution of Apache Cassandra™.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
In this eBook, we’ll take a look at why DataStax and Azure combine to make the ideal hybrid operational cloud database for the modern application needs of many of our large enterprise customers. The eBook explains how digital disruptors like Microsoft, Komatsu, and IHS Markit are leveraging the DSE+Azure hybrid cloud database to build game-changing applications built for the Right-Now Economy.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
With DataStax Enterprise 6 (DSE 6), we upped the bar substantially for us, our partners, our customers, and our competitors. We also came out and said that DSE 6 was twice as fast as open source Apache Cassandra™, and now, we have a third-party validation of this claim. Read this benchmark report from zData to get the results of their test of DSE 6 against Cassandra, for which they ran a different series of workloads on an AWS-built cluster.
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Datastax
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