customer environment

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Published By: Cisco     Published Date: Jan 08, 2016
Financial services organizations have a unique relationship with technology: electronic data and transactions are the core of this industry. Financial services firms remain vigilant because they are constantly under attack. Hackers that gain access to customer accounts or financial data can profit either by using it themselves or by selling it to other criminal organizations. - There are many differences between perception and reality when it comes to security in this industry. For example, its emphasis on fraud prevention creates the perception that financial services is highly evolved in terms of its security readiness. However, this study finds that financial services firms’ security is on a par with the security of firms in other industries. - Regulations may lead to change and investments, but they also take time to take effect. Organizations should not wait for such requirements before they make improvements. Neither should they assume that compliance gives them full protection. Regulations cannot cover every aspect in such a fast-paced environment.
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cisco, financial services, perception gaps, small business, finance
    
Cisco
Published By: McAfee EMEA     Published Date: Nov 15, 2017
Security Innovation Alliance Partners have integrated, tested, and certified their security solutions to work with McAfee Enterprise Security Manager. We have collaborated with our partners to simplify the integration of these products in even the most complex customer environments. This provides a truly connected security ecosystem that optimizes the value of your existing investments, improves efficiency, maximizes protection, and reduces operational costs.
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entity, analytics, mcafee, enterprise, security, customer, environments
    
McAfee EMEA
Published By: HP     Published Date: Aug 22, 2008
In this session, HP and ESG Storage Virtualization experts will share real HP customer case studies who have deployed virtualization in their environments and realized significant business benefits as a result.
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hp eva 4400, eva4400, eva 4400, storage virtualization, virtualization, virtual, hp virtualization, virtual storage, networking, storage
    
HP
Published By: Riverbed     Published Date: Oct 09, 2012
In this report, Taneja Group explores how Riverbed Technology has identified a critical challenge that limits IT performance in highly distributed customer environments: costly, complex, and hardware-heavy branch offices. The report profiles the new Steelhead EX + Granite appliance, combining a true "branch-office box" virtualized hardware platform with a first-of-its-kind block storage technology. Download now.
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it infrastructure, data, virtualization, optimization, servers, it management, data management, business technology
    
Riverbed
Published By: Riverbed     Published Date: Jan 16, 2013
In this report, Taneja Group explores how Riverbed Technology has identified a critical challenge that limits IT performance in highly distributed customer environments: costly, complex, and hardware-heavy branch offices.
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wan, mobile, it infrastructure, virtualization, vsp
    
Riverbed
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: IBM     Published Date: Mar 28, 2008
More than likely you’ve heard quite a bit about service-oriented architecture (SOA) and how it holds the promises of quicker response to market trends, improved customer services and lower application development costs. From an infrastructure perspective, an SOA implementation contains all the same pieces and parts as your traditional environment.
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service oriented architecture
    
IBM
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.
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bpm, crm, microsoft crm, microsoft dynamics, microsoft
    
Microsoft Dynamics
Published By: TeamQuest     Published Date: Apr 09, 2014
Your customers rely on you to efficiently manage a highly dynamic, rapidly changing, highly shared, distributed environment so they can do their jobs effectively. This means working through the complexities of understanding the services in your virtualized networks, machines and storage, and determining how and when customers will be affected. Listen to virtualization expert Bernd Harzog discuss the complexities that many IT professionals face.
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teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance, data management
    
TeamQuest
Published By: IBM     Published Date: Oct 01, 2012
ITIC asserts that IBM's latest Linux-only Power Systems offer current and prospective Big Blue customers high performance and reliability for physical and virtualized environments at an extremely aggressive price point.
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server virtualization, linux, ibm, virtualized environments, business technology
    
IBM
Published By: OpenText     Published Date: Apr 16, 2014
Learn how the enterprise process management systems that you are using may be outdated and see why there may be another enterprise process application that better fits your organization’s needs.
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opentext, bpm, business process management, it projects, produce results, framework, startup time, potential of bpm, it management, enterprise applications
    
OpenText
Published By: EMC Converged Platforms     Published Date: May 05, 2016
Hear directly from VCE customers around the globe who modernized their data centers and simplified IT with the portfolio of EMC converged and hyper-converged platforms. Companies such as Fox Sports, Kimpton Hotels, and Kent State University share the stories behind a compelling transformation of their IT environments. This interactive document enables you to drill down into 17 individual company logos to unveil each customer's unique journey.
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EMC Converged Platforms
Published By: AWS     Published Date: Oct 12, 2018
Safeguarding your data is more important than ever. In today’s data-driven business landscape, companies are using their data to innovate, inform product improvements, and personalize services for their customers. The sheer volume of data collected for these purposes keeps growing, but the solutions available to organizations for processing and analyzing it become more efficient and intuitive every day. Reaching the right customers at the right time with the right offers has never been easier. With this newfound agility, however, comes new opportunities for vulnerability. With so much riding on the integrity of your data and the services that make it secure and available, it’s crucial to have a plan in place for unexpected events that can wipe out your physical IT environment or otherwise compromise data access. The potential for natural disasters, malicious software attacks, and other unforeseen events necessitates that companies implement a robust disaster recovery (DR) strategy to
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AWS
Published By: Texas Memory Systems     Published Date: Feb 25, 2012
For data centers looking to get the maximum performance from Flash-based storage supporting their virtual infrastructure, the RamSan-720 should be given strong consideration.
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ramsan-720, integrated ssd, ssd, virtual server, infrastructure, desktop infrastructure, server virtualization, desktop virtualization, architecture, design, zero-latency, retrieval, solid state storage, bandwidth, high bandwidth, flash controllers, applications, data warehousing, tbs, tb capacity
    
Texas Memory Systems
Published By: IBM     Published Date: Jun 13, 2016
Companies are always looking for ways to determine just how effective and capable candidates can be in the workplace before they start. On paper, candidates have indicated that they can code in Python and Java or can resolve any customer service problem, but how do their skill sets compare with internal success standards, let alone everyday coding or service expectations? That’s where pre-hire assessments can be so valuable. They provide extensive insights into candidates’ skill sets, strengths, struggles, ideal working environments, and more. Top companies understand just how worthwhile such a resource is for making informed hiring decisions. In fact, Best-in-Class organizations are 45% more likely than All Others to use pre-hire assessments as part of the hiring process. Greater insights about candidates can be a game changer for the future success of any company. While there isn’t a one-size-fits-all pre-hire assessment approach to fit in with every company’s talent acquisition pr
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ibm, aberdeen, pre-hire assessments, talent acquisition
    
IBM
Published By: IBM     Published Date: Mar 28, 2016
Smart organizations are consistently looking for ways to determine just how effective and capable candidates can be in the workplace. Sure, these candidates have said they can solve this algorithm or resolve that customer problem, but how do they stack up with internal success standards? That's why pre-hire assessments are valuable - they provide extensive insights into candidates' skill sets, pain points, ideal working environments, and more. Such information can then be used to make more informed hiring decisions that can be a game changer for the future success of any company.
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ibm, recruiting, talent acquisition, pre-hire assessments, aberdeen group
    
IBM
Published By: IBM     Published Date: Jul 22, 2015
Learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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productivity, customer service, automation, automated financial transactions, compliance, customer retention, customer satisfaction, finance
    
IBM
Published By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
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footprints, numara, blackberry, mobile, service desk, on-the-go, slas, service level agreements, smartphone, off-line synchronization, critical data, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration, automated tools
    
Numara Software
Published By: Polycom     Published Date: Jun 08, 2016
Microsoft Lync and Skype for Business each provides presence information within email and business applications and promotes voice and video collaboration within virtual teams, and with customers and partners. Polycom extends the benefits of Lync’s voice solutions with Polycom voice endpoints and enables collaboration experiences in multiple environments within the Microsoft Lync or Skype for Business interfaces.
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business optimization, business strategy, network management, business applications, best practices, cost reduction, best practices
    
Polycom
Published By: Intel Corporation     Published Date: Sep 10, 2014
Sponsored by: NEC and Intel® Xeon® processor The goal of ESG Lab reports is to educate IT professionals about emerging technologies and products in the storage, data management and information security industries. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by NEC Corporation of America. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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lab, reports, improvement, storage, data, technologies, purchasing, valuable, customers, third-party, evaluation, security, information, data management
    
Intel Corporation
Published By: ForgeRock     Published Date: Mar 10, 2015
In the modern age, customers are in control of when, where, and how they consume information. In this environment, customer-focused companies strive to make their content available to an ever-growing number of connected users and devices on a much larger scale than ever before, and to gather as much data and insight from these interactions as possible. To achieve this securely, companies need identity and access management (IAM) platforms that are adaptable, scalable, responsive, and high velocity— not typical characteristics of employee-facing IAM, but all too typical of other systems of engagement. This species of solution is worthy of a unique name: identity relationship management (IRM).
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iam, irm, forrester, forgerock, platforms, relationship management, software development
    
ForgeRock
Published By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
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esg, forgerock, identity platform, self-service, third-party authentication, it management
    
ForgeRock
Published By: Polycom     Published Date: Nov 29, 2016
Microsoft Lync and Skype for Business each provides presence information within email and business applications and promotes voice and video collaboration within virtual teams, and with customers and partners. Polycom extends the benefits of Lync’s voice solutions with Polycom voice endpoints and enables collaboration experiences in multiple environments within the Microsoft Lync or Skype for Business interfaces.
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Polycom
Published By: Rackspace     Published Date: Jan 19, 2016
Rackspace® Private Cloud Powered by OpenStack® is backed with our results-obsessed service known as Fanatical Support.® Our exceptional customer service means we’re in it with you every step of the way. From initial design to ongoing management for your production environment, we manage your cloud so you can focus on your core business.
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rackspace, cloud, information technology, security, data center
    
Rackspace
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