customer environment

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Published By: UPS     Published Date: May 24, 2017
For life sciences businesses, the supply chain used to mean one thing: getting products from factory or warehouse to distributors or ultimate customers as quickly and economically as possible. Now, with today’s evolving regulatory environment, an increasingly globalized market, more complex health products, and an increased focus on the patient, pharmaceutical companies and medical device manufacturers are looking at their supply chain and logistics needs in a whole new way.
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health care, supply chain, ups, business, science
    
UPS
Published By: Workday     Published Date: Jul 19, 2017
Multi-tenancy is a key feature of Workday and enables multiple customers to share one physical instance of the Workday system in a highly secure environment. Multi-tenancy is enabled through the Workday Object Management Server (OMS). Workday OMS allows servers to host multiple customer tenants simultaneously and builds “security walls” between each of the tenants. Thanks to Workday OMS, there is no way for any worker in one tenant to access the information of another tenant. Workday delivers its software using a continuous development model. Builds are rolled out weekly that contain new features, bug fixes, or performance improvements. Twice a year, Workday takes all the features put into preview and releases them to production for all customers. Workday customers are never landlocked on an old release, and all customers can utilize new features for the products they purchased as soon as they are live.
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organizational security, site security, communication security, application security, database security, software licensing, installation
    
Workday
Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Hitachi Vantara     Published Date: Mar 20, 2018
Digital transformation is disrupting traditional, tried-and-true business process and leaving many enterprises scrambling for alternatives. Although the customer remains king for business success, data is quickly becoming an organization’s most strategic asset for reaching, interacting with and retaining customers. With ransomware attacks on the rise, a strict regulatory environment, and nimble, competitive upstarts entering the market, protecting and extracting value from your most strategic asset is a business imperative — and a formidable challenge.
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Hitachi Vantara
Published By: IBM     Published Date: May 16, 2016
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
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ibm, ovum, customer veiwership, customer behavior, cross-plaform, cloud, analytic architecture
    
IBM
Published By: Schneider Electric     Published Date: Jan 26, 2018
The first event in the Partnering with Certainy Webinar Series, "Customer Demands at the Edge." Trends like IoT are driving customer experience expectations in a way that demands resiliency in local edge environments. As a result, we’re seeing a rise of edge computing (compute power coming out of the cloud and into the access layer). Customer demands manifest themselves differently based on things like company size and segment. For example, a retail customer’s business imperatives might look different from a doctor’s office. But one thing remains constant: A standardized, redundant, and repeatable physical infrastructure can protect the availability of these now-critical access-layer IT assets. APC by Schneider Electric has: The solutions you need to deliver a standardized, redundant, & repeatable infrastructure to your customers The tools you need to configure them, The alliances & certifications you trust & rely on, The program to make it profitable. Fill out your information and click "Register" to watch the kick off our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Always On, Always Connected.” This webinar originally aired on October 5th, 2017.
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Schneider Electric
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 3 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." As distributed edge environments become more critical, physical security becomes more important. Nobody would leave their data center wide open for anyone to enter, but that’s exactly how many organizations treat their edge computing sites. Often, they consist of a rack or two of gear in a non-dedicated location, perhaps a janitor’s closet, with little to no physical security. Fill out your information and click "Register" to watch the third event in our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Protect me from Downtime!” This webinar originally aired on November 9th, 2017. In this webinar, we discuss physical security best practices, including environmental issues such as temperature and humidity monitoring. We also update partners on the physical security features of the latest APC racks and the NetBotz line of security and environmental appliances, cameras and sensors.
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Schneider Electric
Published By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
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Esker
Published By: Esker     Published Date: Dec 19, 2016
Electronic Data Interchange, commonly referred to as EDI, is a process that allows data to be exchanged between businesses in a standard electronic format. Sales order processing is an area of business where EDI is used extensively. However, up to one-third of EDI orders can contain exceptions — this is where problems surface. Traditional handling methods cause a host of challenges for customer service professionals and the business as a whole. This eBook aims to expose these issues, while showing how order processing automation can work with existing EDI environments to streamline exception handling and fix any potential problems before they mess up your ERP system and bottom line. Learn more about EDI Exceptions, download now!
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Esker
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring, web application monitoring, mobile website performance, mobile website optimization, mobile web monitoring, keynote, wireless, enterprise applications, business technology, telecom
    
Keynote
Published By: MobileIron     Published Date: Apr 05, 2017
MobileIron is a proven leader in mobile and cloud security innovation for the modern enterprise. In addition to being the enterprise choice for secure mobility, we rank in the top five for all categories of the Gartner Critical Capabilities for High-Security Mobility Management. We have also been positioned as a Leader in the Gartner Magic Quadrant for Enterprise Mobility Management Suites for six consecutive years. Our platform is fully mature and built from the ground up to address evolving mobility and cloud requirements. Plus, MobileIron integrates with leading technology providers, so customers aren’t tied to proprietary technologies that don’t meet their needs. We ensure customers can choose the best technologies that fit their environment.
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cloud services, enterprise management, cloud security, mobile security, mobile device security, platforms, email security, cloud data, app security
    
MobileIron
Published By: MobileIron     Published Date: Apr 05, 2017
MobileIron is a proven leader in EMM innovation and mobile security for the modern enterprise. In addition to being the enterprise choice for secure mobility, we rank in the top five for all categories of the Gartner Critical Capabilities for High-Security Mobility Management. We have also been positioned as a Leader in the Gartner Magic Quadrant for Enterprise Mobility Management Suites for six consecutive years. Our platform is fully mature and built from the ground up to address evolving mobility and cloud requirements. Plus, MobileIron integrates with leading technology providers, so customers aren’t tied to proprietary technologies that don’t meet their needs. Our goal is to ensure organizations can choose the best technologies that fit their environment.
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cloud services, enterprise management, cloud security, mobile security, mobile device security, platforms, email security, cloud data, application protection, app security
    
MobileIron
Published By: Vectra Networks     Published Date: Aug 03, 2015
The data in this report is based on metadata from Vectra customers and prospects who opted to share detection metrics from their production network environments.
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post intrusion report, metadata, network threats, network security management, it security, botnet monetization, data exfiltration, security management, best practices, advanced persistent threat, apt, ids, ips, malware, security insight, threat landscape
    
Vectra Networks
Published By: Splunk     Published Date: Nov 29, 2018
IT organizations struggle with numerous challenges — hybrid environments, lack of visibility during cloud migration, multiple infrastructure monitoring tools, and reliance on manual processes. Yet according to a 2018 global survey, less than half of IT practitioners are confident they can ensure performance and system availability with their current toolset. As a Splunk customer, you understand the power of running your monitoring and logging environment in a machine data platform. Are you utilizing your machine data platform to effectively run APM, infrastructure monitoring and Network performance monitoring and diagnostics? This guide outlines the 8 biggest mistakes IT practitioners make and provides solutions, key takeaways and real-world examples to help you improve IT monitoring and troubleshooting in your organization. Download your copy to learn how to: Achieve end-to-end-visibility throughout cloud migration Find trends and root cause faster with automated investigations
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application performance monitoring, network tools, network monitoring tools, network monitoring software, network monitoring, it monitoring
    
Splunk
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex, opex
    
Amazon Web Services
Published By: Panaya     Published Date: May 31, 2018
When it comes to investing in ERP systems, improving the efficiency and responsiveness of business processes is a top concern for SAP customers. However, among IT professionals, safe delivery is of higher priority than ERP digitalization or starting an IT agility transformation. With SAP S/4HANA, this no longer needs to be a compromise. When moving to SAP S/4HANA, IT professionals need to implement not only the technical upgrade of SAP S/4HANA but also the required customizations, which necessitate an intensive amount of business collaboration and software delivery. And for that to happen, IT needs an enterprise agile delivery solution to gather and implement the business requirements to SAP S/4HANA as quickly as possible without business disruption. Read this white paper to discover how you can transition to SAP S/4HANA and achieve true enterprise agile delivery — a new standard to deliver changes to your SAP environment. Topics include: › Sync business and IT to ensure your ERP solu
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Panaya
Published By: Pure Storage     Published Date: Jul 18, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Pure Storage     Published Date: Jul 26, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: IBM     Published Date: Jan 27, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
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IBM
Published By: IBM     Published Date: Sep 28, 2017
Welcome to the era of the digital enterprise, where digital is your journey and cognitive is your destination. As business leaders, you are under growing pressure to use information to its fullest potential, delivering new customer experiences as fuel for business growth. The digital economy is changing the way we gather information, gain insights, reinvent our businesses and innovate both quickly and iteratively A hybrid cloud environment, combining traditional IT systems and public cloud, enables you to extend business processes beyond the walls of your organization. For example, many organizations use public cloud as a collaborative development environment to create innovative applications that can then be ported to an on-premises or hybrid production environment.
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cognitive era, digital, database, hybrid cloud environment, public cloud
    
IBM
Published By: Oracle     Published Date: Jan 28, 2019
Oracle Engineered Systems are architected to work as a unified whole, so organizations can hit the ground running after deployment. Organizations choose how they want to consume the infrastructure: on-premises, in a public cloud, or in a public cloud located inside the customer’s data center and behind their firewall using Oracle’s “Cloud at Customer” offering. Oracle Exadata and Zero Data Loss Recovery Appliance (Recovery Appliance) offer an attractive alternative to do-it-yourself deployments. Together, they provide an architecture designed for scalability, simplified management, improved cost of ownership, reduced downtime, zero-data loss, and an increased ability to keep software updated with security and patching. Download this whitepaper to discover ten capabilities to consider for protecting your Oracle Database Environments.
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Oracle
Published By: KPMG     Published Date: Jul 10, 2018
Manufacturers are already investing in select industry 4.0 technologies and capabilities. But their investments won’t automatically deliver success. What strategy should you follow to become an i4.0 leader? Read this report to find out: • how leading manufacturers invest to optimise the benefits of industry 4.0 • why deploying at the right scale is key to delivering enterprise value • what capabilities, controls and culture are required to support i4.0 success • how to use i.4 to deliver better value for customers • why i.4. leaders are bringing suppliers into the i4.0 environment.
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KPMG
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
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