customer environment

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Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
Published By: CA WA     Published Date: May 12, 2008
While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
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ca wa, workload automation, web services, service oriented, soa, service level, sla, service oriented architecture
    
CA WA
Published By: SAP     Published Date: Nov 28, 2012
Across all businesses, they would like nothing better than to know what their customers like. How old are they? What do they like? Structured customer intelligence was the primary currency and see how social interaction enhances engagement.
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social interactions, sap, customer engagement process, customer, experience, customer relationship, multi-channel environment, business technology
    
SAP
Published By: Red Hat     Published Date: Mar 11, 2016
When your cloud performs better, so does your business. IT is being challenged to react faster to growing customer demands. So to meet the requirements of their end users, IT organizations are increasingly turning to Infrastructure-as-a-Service (IaaS) private clouds for their ability to swiftly deploy and scale IT infrastructure. But not just any OpenStack® cloud stands up to the demands of a production-scale environment or can meet your performance, scalability, and security standards. Red Hat® Enterprise Linux® OpenStack Platform does, and will help you gain a competitive advantage.
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Red Hat
Published By: NetApp     Published Date: Sep 18, 2014
The NetApp flash portfolio is capable of solving database performance and I/O latency problems encountered by many database deployments. The majority of databases have a random I/O workload that creates performance problems for spinning media, but is well-suited for today’s flash technologies. NetApp has a diverse enterprise-class flash portfolio consisting of flash in the storage controller (Flash Cache™ intelligent caching), flash within the disk shelves (Flash Pool™ intelligent caching), and all-flash arrays (EF-Series and All-flash FAS). This portfolio can be used to solve complex database performance requirements at multiple levels within a customer’s Oracle environment. This document reviews Oracle database observations and results when implementing flash technologies offered within the NetApp flash portfolio.
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database performance, database deployment, flash technology, enterprise techology
    
NetApp
Published By: CEB     Published Date: Dec 03, 2014
As deal complexity has risen, so too has customers' risk aversion and the number of stakeholders dedicated to a given purchase. The best companies build consensus among diverse groups by tapping into the right values and fostering an environment of collective learning.
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b2b marketing insights, b2b sales insights, consensus marketing, b2b branding, b-to-b decision-makers, leading marketing and sales teams, sales executives, sales leaders
    
CEB
Published By: ServiceNow     Published Date: May 21, 2015
Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations. Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by: • Reducing fragmentations of IT and business environments • Automating repeatable processes • Improving service delivery
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service management, roi, idc, business operations, it management
    
ServiceNow
Published By: MuleSoft     Published Date: Apr 13, 2016
Every corner of an enterprise needs technology to build new applications for their specific function or customer. IT needs to transform from its traditional function as the sole technology provider to become an adaptive, responsive and nimble organization that can keep up with the pace of the digital era as well as embrace the opportunities provided by a change-driven environment. This transformation can occur only if IT transforms itself into a strategic business enabler rather than a centralized technology function. Being an enabler means that IT has to decentralize and democratize application development and data access to the different Lines of Business (LoBs) and functional business partners. This way, IT can concentrate on a partnership with the business - i.e. providing a set of strategic and consistent assets and technology.
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technology, enterprise applications, best practices, business optimization, technology architecture, application management, business intelligence, data integration
    
MuleSoft
Published By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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AWS
Published By: AWS     Published Date: Dec 19, 2018
There is no doubt that customers want to protect their environment against unplanned downtime. But what happens when disasters do occur? Download this webinar for a deep dive into the VMware Cloud on AWS Disaster Recovery (DR) use case. Experts from VMware and AWS jointly discuss the disaster recovery challenges that customers often face and detail how you can leverage VMware Cloud on AWS to overcome them. See demos of how you can use VMware Cloud on AWS for your DR scenario and hear from current customers. Download our webinar to learn The benefits of Disaster Recovery-as-a-Service (DRaaS), delivering on-site protection How automated orchestration accelerates failover and failback capabilities The ways DRaaS simplifies and modernizes your existing DR solutions What VMware Cloud on AWS DRaaS does to help reduce costs, simplify operations, and quicken recovery times
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AWS
Published By: IBM     Published Date: Oct 17, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
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IBM
Published By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."
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Datastax
Published By: Symantec     Published Date: Dec 13, 2017
Enterprise’s are increasingly under threat from sophisticated attacks. In fact, research has found that threats dwell in a customer’s environment an average of 190 days1. These Advanced Persistent Threats use stealthy techniques to evade detection and bypass traditional security defenses. Once an advanced attack gains access to a customer environment the attacker has many tools to evade detection and begin to exploit valuable resources and data. Security teams face multiple challenges when attempting to detect and fully expose the extent of an advanced attack including manual searches through large and disparate data sources, lack of visibility into critical control points, alert fatigue from false positives, and difficulty identifying and fixing impacted endpoints.
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investigation, exposure, attacks, endpoints, network, email, cloud, security, symantec
    
Symantec
Published By: Symantec     Published Date: Dec 13, 2017
Security teams face sophisticated attacks that ‘hide in plain sight’ and often dwell in customer environments as long as 190 days1. And attackers increasingly employ stealthy techniques to move freely within a customer environment like using stolen credentials to masquerade as legitimate users. There has been a marginal decline in zero-day discoveries and an increase in ‘living off the land’ tactics that don’t rely on the traditional combination of vulnerabilities followed by malware. These tactics are more difficult to detect since they make use of legitimate tools.
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security, software, detection, network
    
Symantec
Published By: OneLogin     Published Date: Oct 24, 2017
For today's digital businesses, identity and access management (IAM) involves far more than just provisioning and enforcing employee access to corporate resources. S&R pros must now govern access across a variety of populations — from employees to partners to customers — without affecting experience. And they must protect corporate resources across a hybrid environment while providing users secure access to these resources from a variety of devices. This report describes the trends shaping the IAM landscape in 2017 and how S&R pros should adapt.
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OneLogin
Published By: OneLogin     Published Date: Oct 24, 2017
Corporate data spreads across an ever-growing number of applications. Users (employees, contractors, partners, and customers) access those applications over a wide range of devices. Those devices take different forms: desktops, laptops, tablets, smartphones, smartwatches. Each device may use a different operating system. The locations from where people access your data can be on-premises or off, and in any number of places around the globe. Data, users, apps, devices, locations—the sheer number of permutations and combinations is mind-boggling. This complex nature of today’s IT environment opens security gaps and exposes your business to undue risk. To illustrate, try to envision all the permutations and possible entry points for risk in your organization. Imagine that you have 400 users, each using 25 apps. When you multiply those together, that’s 10,000 potential access permissions to manage. Access permissions change as users come and go, roles change, new apps are added, and
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OneLogin
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
More so than ever before, agility matters. A shifting competitive landscape along with heightened customer demands, technological transformations, digital disruptions and a host of other trends, combine to create distinct challenges for business operations executives. Achieving and maintaining a competitive edge in this climate requires an advanced framework for pivoting whenever needed—with minimal cost, maximum efficiency and optimal outcomes. The question for every enterprise in the current environment: Do we have the required agility to drive decision-making capabilities that will continuously sharpen our competitive edge?
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operational agility, technological transformations, digital disruptions, decision management
    
Group M_IBM Q1'18
Published By: IBM     Published Date: Jul 02, 2018
Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be
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IBM
Published By: Amazon Web Services     Published Date: Feb 01, 2018
Moving Beyond Traditional Decision Support Future-proofing a business has never been more challenging. Customer preferences turn on a dime, and their expectations for service and support continue to rise. At the same time, the data lifeblood that flows through a typical organization is more vast, diverse, and complex than ever before. More companies today are looking to expand beyond traditional means of decision support, and are exploring how AI can help them find and manage the “unknown unknowns” in our fast-paced business environment.
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predictive, analytics, data lake, infrastructure, natural language processing, amazon
    
Amazon Web Services
Published By: Citrix     Published Date: Jun 15, 2018
To meet the growing challenges of a competitive world economy, a digital transformation is taking place in the enterprise. Organizations realize that to be competitive they need to be more agile. They need to reach their customers wherever they are, and they need to be able to scale their applications to meet customer demands. To meet these challenges, organizations are deploying new microservice applications that are changing the application delivery environment. These applications are agile, configured to enable new features to be added without disrupting applications in production, and designed to automatically instantiate instances in response to increasing user demand. In short, microservices are drastically changing the way that applications are deployed and managed. This introduces a high level of complexity to network infrastructures because traditional applications are not going away. Applications will continue to be designed for both microservices and traditional 3-tier imple
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Citrix
Published By: Oracle     Published Date: Nov 06, 2012
Today's financial services organizations covet customer insight and understanding like never before. It represents the key to growth and profitability in an industry increasingly saddled with a more stringent regulatory environment.
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oracle, customer insight, customer relationship, business technology
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2012
Today's financial services organizations covet customer insight and understanding like never before. It represents the key to growth and profitability in an industry increasingly saddled with a more stringent regulatory environment.
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oracle, customer insight, customer relationship, reg
    
Oracle
Published By: NetApp     Published Date: Dec 10, 2014
IT leaders are required to deliver improved performance and increase efficiencies while maintaining an enterprise-class infrastructure for their customer’s database environments. A complete portfolio consisting of flash in the storage controller, flash in disk shelves, and all-flash arrays is the best way to solve complex database performance requirements at multiple levels in your environment. The NetApp flash portfolio is capable of solving database performance and I/O latency problems encountered by many database deployments.
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it leaders, flash, database environments, netapp, infrastructure, it management
    
NetApp
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
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