enterprise voice

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Published By: HP     Published Date: Dec 05, 2014
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations.
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server, performance, efficiency, application, infrastructure, information technology, mobility, cloud, storage, data, speed, software
    
HP
Published By: HPE     Published Date: Feb 11, 2015
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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HPE
Published By: Mitel     Published Date: Nov 08, 2018
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: Mitel     Published Date: Nov 08, 2018
Travailler dans le secteur des technologies de l’information n’a jamais été aussi excitant, vu la façon dont la technologie améliore nos modes de travail et de communication au quotidien. Qu’il s’agisse des terminaux mobiles, des analyses en temps réel ou du cloud, les technologies actuelles s’adaptent parfaitement aux objectifs de l’entreprise et lui permettent d’augmenter sa productivité, de réduire ses coûts et d’améliorer le service à sa clientèle. L’ère du numérique redéfinit nos rôles en tant que dirigeants d’entreprise. De nos jours, il est indispensable de développer une plate-forme robuste proposant des solutions de communication et de collaboration simples et fluides.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: Mitel     Published Date: Nov 08, 2018
Pour offrir une expérience client plus personnalisée, les entreprises pourront compter sur l’allié insoupçonné que sont les machines. Des plus petits capteurs aux centres de contact utilisant l’intelligence artificielle, les technologies basées sur les machines peuvent aider les entreprises à mieux comprendre, servir et contacter leurs clients. Une récente enquête menée dans six pays et auprès de 2 500 décideurs informatiques révèle que les entreprises considèrent quasi universellement que les technologies basées sur les machines apportent une valeur ajoutée substantielle dans le cadre d’une expérience client plus personnalisée.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: Mitel     Published Date: Nov 08, 2018
Vous envisagez d’adopter un cloud privé pour vos communications professionnelles? Sachez que vous n’êtes pas un cas isolé! En réalité, de plus en plus d’entreprises se tournent vers les communications dans le cloud (ou « communications hébergées »), comme en témoigne la croissance extraordinaire de ce marché, d’environ 25 % chaque année. Pourquoi choisir un cloud privé pour vos communications? Que faut-il savoir à ce sujet? Et comment fautil procéder? Avant de vous lancer, vous devez être capable de répondre à ces questions essentielles. C’est pourquoi nous avons conçu ce guide pratique, qui vous présentera les bases des communications dans un cloud privé, ainsi que tout ce que vous devez savoir avant de commencer.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: AWS     Published Date: Jun 15, 2016
If cloud architectures were human beings, their development stage would fall squarely in the middle of adolescence. Enterprises are at an inflection point with their cloud deployments as they migrate from ad hoc projects to full-fledged, mature, integrated cloud architectures. The discussion around cloud reflects the trepidation and uncertainty that come with adolescence: Cloud advocates express excitement, whereas others voice concern about these developments.
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AWS
Published By: Polycom     Published Date: Oct 17, 2016
Polycom and Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Polycom solutions with Microsoft Office 365’s new voice services, including Cloud PBX, PSTN calling, and PSTN conferencing. The purpose of this study is to provide readers with a framework to evaluate the financial impact of the investment.
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Polycom
Published By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
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business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management, productivity
    
AppDynamics
Published By: Sonus     Published Date: Jun 07, 2013
SBCs for Increased Enterprise Voice Security and Resiliency
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sonus, voice services, microsoft lync, voice security, secure voice service, ip networks, data network, wireless, telecom
    
Sonus
Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel, omni-channel, it management, ivr, marketscope, voice portal, self-service
    
Aspect Software
Published By: Reputation.com     Published Date: Jun 29, 2018
The past year ushered in some big changes for Online Reputation Management (ORM) — and the practice has become indispensable for any location-based enterprise. In 2017, review sources proliferated, consumers became more savvy about the validity of online reviews, and the position of Chief Experience Officer started to gain traction among locationbased organizations. ORM and SEO became increasingly intertwined as Google refined its search algorithms with a strong emphasis on reviews and star ratings. This year, expect to see these four trends move to the forefront: 1) Google will extend its dominance in online review volume and consumer exposure, eclipsing all other specialty sites. 2) SEO will be reinvented as user-generated reviews weigh more heavily in search rankings. 3) The voice of the customer will no longer be siloed across disconnected categories. 4) Consumer feedback from reviews and social media will drive operational improvements.
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Reputation.com
Published By: Polycom     Published Date: Dec 18, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video. In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing. Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
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skype for business, collaboration, video conferencing, content sharing, call management controls, microsoft office 365
    
Polycom
Published By: XO Communications     Published Date: Apr 13, 2015
When voice moves into the cloud, enterprise communications rapidly becomes a strategic function that drives revenue. A reliable, business-grade solution that integrates Voice over IP with hosted Unified Communications can help you lower total cost of ownership,enable self-management,improve productivity,streamline business continuity and free up IT resources to focus on more important requirements. Read how Hosted PBX with Unified Communications can help your enterprise integrate complex voice and IT environments, centralize voice applications, and take advantage of the productivity and cost savings of hosted communications.
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XO Communications
Published By: CDW     Published Date: Mar 31, 2015
A wireless network is a platform for enabling enterprise-wide access to an organization's applications and data. Wireless infrastructure allows users to take the office with them wherever they go. The wireless network provides employees and guest workers with untethered access to voice, video, data and applications regardless of their physical location. With the influx of mobile devices and increase in Wi-Fi connections, organizations are already starting to see a paradigm shift to "wireless by default" and "wired by exception." Watch this video to see how our solution architects upgraded the Shawnee Mission School District's aging network infrastructure.
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wireless network, networking, applications, data, infrastructure, update, it management, wireless
    
CDW
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
With the right technology, it can be easy to collect customer feedback, improve satisfaction metrics and increase customer retention. But you need to have the right tools.
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cvent, web surveys, online surveys, feedback management, feedback software, market research, enterprise feedback management, marketing research, customer voice, voice of the customer, voc, customer experience, customer insights, customer feedback, customer satisfaction, collect feedback, feedback, survey software
    
CrowdCompass by Cvent
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
There is a common misconception that feedback initiatives are too cost-prohibitive and require significant expertise. However, best-in-class organizations rely on feedback for everything from lead generation to product development to customer satisfaction measurement.
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cvent, web surveys, online surveys, feedback management, enterprise feedback management, efm, customer voice, voice of the customer, voc, customer experience, customer insights, customer intelligence, business intelligence, customer feedback, customer satisfaction, feedback collection, collect feedback, online feedback
    
CrowdCompass by Cvent
Published By: Polycom     Published Date: Sep 24, 2014
Lync Enterprise Voice and Lync video can improve worker productivity and streamline business processes, while lowering the overall total cost of communications. Read insights into the biggest benefits of Lync Enterprise Voice and video.
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lync, enterprise, voice, communication, cost, benefits, lync, productivity, worker, streamline, business, processes, software development, enterprise applications
    
Polycom
Published By: Polycom     Published Date: Sep 24, 2014
Microsoft Lync is transforming enterprise communications. A 2013 ZK Research study shows that 43 percent of organizations have deployed Lync in at least part of their organization, with another 17 percent of organizations planning to do so in the next 12 months. If you’re in this group of organizations that have deployed Lync, you probably deployed instant messaging (IM) and presence. Now that Lync IM and presence has been running for a while, you’re thinking about taking the next step with Lync Enterprise Voice.
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investment, voice, maximize, organization, deployed, research, lync, transforming, enterprise, communications, group, percent, instant messaging, software development, enterprise applications
    
Polycom
Published By: Polycom     Published Date: Oct 31, 2014
Description: Microsoft Solution Architects discuss the top considerations when adding Microsoft Lync video to your network. You have Microsoft Lync for IM and Presence. Maybe you also use Lync for Enterprise Voice. Video is a logical next step. This webinar will cover how to prepare your network and your organization for Lync video. Topics covered were: What to consider when deploying video, learn about real customer successes and missteps with Lync video deployment and services available to assist with the readiness of your network.
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best practices, network, services, topics, architects, video-enabling, lync, environment, considerations, presence, webinar, customer, success, enterprise, deployment, organization, software development, enterprise applications
    
Polycom
Published By: Polycom     Published Date: Sep 24, 2014
Polycom and Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Polycom voice solutions for Microsoft Lync. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Polycom voice solutions for Microsoft Lync within their organizations.
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economic, enterprise, impact, readers, framework, voice, solutions, lync, organizations, consulting, commissioned, evaluate, study, financial, roi, potential, software development, enterprise applications
    
Polycom
Published By: SAP     Published Date: Jul 07, 2009
How do you know what to do to protect your current business and identify areas of future growth? How do you balance opportunity with risk? This paper helps answer those essential questions.
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sap, crm, supply chain management, enterprise resource planning, erp, business intelligence, information management, enterprise performance management, governance, risk compliance, voice of the customer, voc, ema, decentralization
    
SAP
Published By: Qualtrics     Published Date: Mar 16, 2012
Information is power. The more information that we have, the better decisions we are able to make. This is true in business, academics, and science. We believe in making sophisticated research simple.
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survey software, online survey software, market research, marketing research, customer satisfaction surveys, data collection, enterprise feedback management, voice of the customer, enterprise survey tool, survey tools
    
Qualtrics
Published By: Polycom     Published Date: Mar 13, 2015
Dynamic work environments are made-up of people on the move and virtual teams across different time zones. This makes it challenging to access an expert or to secure information. You need a communication solution that anchors fast-moving teams and enables communication from any device, anywhere; and critical to your success, and ease of use and HD quality voice and video to help drive user adoption. And communication tools that integrate with applications you use daily that are managed through a single interface to streamline deployment and speed your return on investment (ROI).
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mobile, unified communication, concept, brand, enterprise, voice, products, services, innovative technology, manufacture, functionality, enterprise applications, data management
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2015
As powerful as Microsoft Lync is, buyers should understand it is not a complete UC solution, and use of strategic partners is necessary. Voice and video are the most difficult services to provision correctly as workers require a high-quality, real-time experience. Anything short of that can remove many of the ROI benefits the company was hoping to realize. As such, companies deploying Lync should choose the best possible voice and video partner for Lync to simplify deployments and optimize user experience.
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mobile, unified communication, concept, brand, enterprise, voice, products, services, innovative technology, manufacture, functionality, enterprise applications, data management
    
Polycom
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