experience

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Published By: DATAVERSITY     Published Date: Jul 24, 2014
Will the “programmable era” of computers be replaced by Cognitive Computing systems which can learn from interactions and reason through dynamic experience just like humans? With rapidly increasing volumes of Big Data, there is a compelling need for smarter machines to organize data faster, make better sense of it, discover insights, then learn, adapt, and improve over time without direct programming. This paper is sponsored by: Cognitive Scale.
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data, data management, cognitive computing, machine learning, artificial intelligence, research paper
    
DATAVERSITY
Published By: Syncsort     Published Date: Oct 30, 2018
In today’s digital business world, accurate address and geolocation data is invaluable. But, address capture is something that is often overlooked from a user and business perspective. Clean address capture can enhance user experience, not only while entering an address, but also during the entire customer journey. Download this eBook to learn how global address validation tools can help: • Simplify address capture on web-based forms • Accurately pinpoint customer locations • Improve efficiencies in shipping and logistics • Define sales and marketing territories and enrich address information
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Syncsort
Published By: Ontotext     Published Date: Dec 21, 2015
Learn how semantic technologies make any content intelligent and turn it into revenue for your publishing business There is a smarter, cost-effective way for publishers to create, maintain and reuse content assets with higher accuracy. It is called dynamic semantic publishing. Putting Semantic Technologies at Work for the Publishing Industry An efficient blend of semantic technologies, dynamic semantic publishing enables powerful experiences when it comes to publishers’ main stock of trade: processing and representing information.
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Ontotext
Published By: Reltio     Published Date: May 21, 2018
Effective May 25, 2018, General Data Protection Regulation (GDPR) will represent the most rigorous data protection regulation ever. Complying is not optional, and the penalties are very high. As companies scurry for total compliance, it makes sense to pause, assess, and use this opportunity not only for compliance but for managing customer data efficiently and gainfully. Reltio proposes ten simple steps to ensure your data management strategy is ready for GDPR, not just for assured compliance but going beyond and enabling better customer experiences and building business competence.
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Reltio
Published By: Embarcadero     Published Date: Apr 02, 2014
IT professionals in organizations developing an enterprise data modeling program may feel overwhelmed at the scope and complexity of initiating new methods, tools, and techniques. Whether their organization is just starting out or experienced in enterprise data modeling efforts, there are certain pitfalls that can become obstacles to success. This paper looks at the benefits of an effective enterprise data modeling effort and discusses seven common mistakes that organizations can make in developing enterprise data models.
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Embarcadero
Published By: Cisco EMEA     Published Date: Mar 05, 2018
When thinking about how the workforce is evolving, you need to think about what really matters to employees and how you can integrate technology in the workplace for the digital nomads of today. Corporate real estate, IT, and HR executives need to do a lot to meet those needs and achieve their HR goals. Cisco has the expertise needed to deliver high-quality mobility and collaboration solutions. We make business-critical communications possible in real time, across multiple channels. Cisco Workforce Experience offers are complete, enterprise-class solutions designed to scale smoothly and make your vision of the digital workspace a reality.
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workforce, corporate, real estate, executives, employees
    
Cisco EMEA
Published By: Here Technologies     Published Date: Dec 06, 2018
Advertisers have made great strides in understanding consumers’ digital journeys. But in order to truly map the steps of the consumer – including bridging the journeys between digital and physical worlds – you need advanced location-enabled intelligence. Find out how precise real-world geometry gives you the context you require to create personalized consumer experiences with the HERE and Location-Based Marketing Association (LBMA) white paper. HERE Technologies gives you the location context you need to make sense of your dynamic user data. Mapping consumer movements to real-world elements such as points of interest, retailers and their building shapes allows you to observe consumer journeys to within meters, and deliver more timely, accurate campaign messages.
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location data, ad tech, location targeting
    
Here Technologies
Published By: Here Technologies     Published Date: Dec 06, 2018
As map providers move to a highly modular, platform-centric approach, get an understanding of the value being delivered and how you can harness the benefits and apply them to advertisement campaigns to attain more granular segmentation, precise targeting and a better audience experience. In this report by Counterpoint Technology Market Research, learn why the HERE Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
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Here Technologies
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So, we built Workplace by Facebook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, we’ll explore the new consumer expectations shaping the future of retail in North America. You’ll discover why great brand experiences for your customers start with great work experiences for your employees. Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then you’ll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Sage     Published Date: Jan 04, 2019
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people
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Sage
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Today's marketplace is hypercompetitive. Brands compete for attention, hoping they can turn that attention into a loyal customer. But too many companies are not able to build a long-term relationship that results in a loyal customer because the customer had a poor experience. To remain competitive, brands need to create compelling integrated customer experiences that continue to evolve and reduce the friction between company and customer over the lifetime of the relationship. This IDC Vendor Spotlight discusses the current challenge that organizations face in providing a differentiating customer support experience and the potential that technology offers as a lever to improve the customer support experience.
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Zendesk
Published By: Workday APAC     Published Date: Dec 18, 2018
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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Workday APAC
Published By: Intel     Published Date: Dec 13, 2018
Advanced image analysis and computer vision are key components of today’s AI revolution and is becoming critical for a wide range of industry applications, including healthcare, where this technology is being used to detect anomalies and improve patient care. Due to a lack of integrated tools and experience with these cutting-edge technologies, however, deploying complete systems is difficult. Applications that utilize deep learning approaches often require large amounts of highly parallel compute power, storage, and networking capabilities, along with performance optimizations for faster data analysis. The Intel and QNAP/IEI solution combines all these elements in one complete system for scalable data management for hospitals and clinics of all sizes. Read more on Intel’s and QNAP/IEI’s real-world use case on macular degeneration analysis through high-performance computing, vision capabilities, storage, and networking in a single solution.
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Intel
Published By: Here Technologies     Published Date: Jan 08, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: • Delivers a new development approach and architecture to OEMs • Enables OEMs to offer consumers new and compelling services • Helps OEMs avoid costly developments and protracted roll-out periods
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auto, mapping, location data
    
Here Technologies
Published By: Spredfast     Published Date: Nov 15, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
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social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media, social media support, social media customer care, client management software, customer support software, social media management tools, social media monitoring, social media training, social media marketing companies, social media analytics, social media marketing, social media software, social media management software
    
Spredfast
Published By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast
Published By: Lucidchart     Published Date: Jan 07, 2019
Discover what's actually happening during your sales cycle
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Lucidchart
Published By: Lucidchart     Published Date: Jan 07, 2019
Use account-based selling strategies to yield more happy customers
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Lucidchart
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Over the years, IBM Resilient customers have increased their IR sophistication at various levels across a spectrum of maturity. Maturity levels are often necessitated by industry, available resources, or experience, but most IBM Resilient customers continually look to evolve their IR function into a more advanced phase.
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Group M_IBM Q119
Published By: Workday     Published Date: Aug 07, 2018
As the healthcare industry shifts toward value-based care, organizations stand to benefit from providing an exceptional experience not only for their patients, but also for their care providers. Read the Becker’s Hospital Review ebook, sponsored by Workday, to learn how your healthcare organization can: Boost care provider retention Avoid common pitfalls of succession planning Handle staffing shortages
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Workday
Published By: Workday     Published Date: Aug 07, 2018
Read the whitepaper “Rochester Regional Health – Equipping HR to support the evolving demands of the health care industry” to learn how cloud-based technology helps respond to critical M&A business needs and drivers, improves operational effectiveness and efficiency, and enhances capabilities and streamline regulatory compliance.
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Workday
Published By: Workday     Published Date: Jan 17, 2019
Enterprise software upgrades have traditionally been a real headache. But do they have to be? See how the experience of a major application upgrade process differs for two CIOs—one using on-premise software and one using Workday.
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Workday
Published By: Adobe     Published Date: Oct 11, 2018
Adobe offers powerful personalization tools that help you give your customers custom experiences every time they interact with you. With Adobe, you can take control of your data, use AI to achieve scale, and see incredible results. Adobe Target helps marketers deliver relevant, personalized experiences to highly targeted audiences based on behavioral analytics and audience data. Powered by AI and machine learning, users can deliver individualized customer experiences at massive scale.
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Adobe
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