global support

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Published By: xMatters     Published Date: Jan 26, 2015
Unsanctioned apps have become the norm, even in large enterprises with tight IT oversight. But when it comes to IT communication solutions, which frequently involve sensitive data, you simply cannot compromise. Read The 2015 IT Communications Buyers Guide and learn why you cannot afford to settle for a non-proven IT communications solution. This report details exactly what to look for, and also look out for, in an enterprise-grade vendor. Dive deep into topics such as: • Security and compliance • Enterprise specific capabilities • What constitutes a real mobile solution • Selecting a trustworthy partner • Breadth and depth of integrations • Global support • And much more...
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security, compliance, enterprise, mobile solution, networking
    
xMatters
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: Microsoft Azure     Published Date: Apr 11, 2018
Developing for and in the cloud has never been more dependent on data. Flexibility, performance, security—your applications need a database architecture that matches the innovation of your ideas. Industry analyst Ovum explored how Azure Cosmos DB is positioned to be the flagship database of internet-based products and services, and concluded that Azure Cosmos DB “is the first to open up [cloud] architecture to data that is not restricted by any specific schema, and it is among the most flexible when it comes to specifying consistency.” From security and fraud detection to consumer and industrial IoT, to personalized e-commerce and social and gaming networks, to smart utilities and advanced analytics, Azure Cosmos DB is how Microsoft is structuring the database for the age of cloud. Read the full report to learn how a globally distributed, multi-model data service can support your business objectives. Fill out the short form above to download the free research paper.
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Microsoft Azure
Published By: LogicNow     Published Date: Mar 10, 2016
Our annual health check of the global IT support market looks at the relationships between IT Service Providers and IT departments and asks, are the two sides working together in harmony, or in a state of Discord? Based on the views of over 1,300 IT departments and almost 700 IT Service Providers, this report delivers the data and vital insights that will help every IT Service Provider to focus on improving sales figures, growing their portfolio and ensuring their service matches customer expectations. Overlook at your peril!
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logicnow, it service providers, cyberdefense, cybersecurity, security
    
LogicNow
Published By: Salesforce.com     Published Date: Apr 16, 2013
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
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mobile, smartphones, tablets, engagement, experience, applications
    
Salesforce.com
Published By: GlobalSCAPE     Published Date: Jan 08, 2008
Williams Lea is a leading global provider of customized corporate information solutions. The company needed to reliably, easily and securely transfer sensitive files and implement a system to share files and ensure a business continuity/disaster recovery plan.  Today, Williams Lea uses the GlobalSCAPE’s Enhanced File Transfer (EFT) solution to provide secure protocol support and encryption to protect data in transit and at rest.
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eft, enhanced file transfer, managed file transfer, mft, disaster recovery, business continuity, data protection, globalscape, security, information management
    
GlobalSCAPE
Published By: IBM     Published Date: Aug 16, 2013
The 2012 IBM Global CEO study found today’s business leaders rank technology as the most important external force that will impact their organizations. A new IBV software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing. Join this webcast to learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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software, ibv software development
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
e IBM journey toward unified communications for mobile and social collaboration. Many of today's innovations are driven by the consumer marketplace, and the workplace is no exception. As consumers, we are very familiar with new ways for people to find each other, keepin touch, share ideas and be mobile, getting information from many place. As employees, we would like to apply these consumer capabilities to our work - seamlessly and on a global basis - to make us more productive and effective with business colleagues, clients and business partners. This white paper discusses IBMs infrastructure transformation over the first 12 years, summary value proposition, and volution in supporting mobile devices and BYOD.
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collaboration, infrastructure, mobile, social, communication system, unification, mobile collaboration, social collaboration, byod, ibm, bring your own device, infrastructure, infrastructure transformation, summary value proposition, mobile devices, business technology, telecom
    
IBM
Published By: IBM     Published Date: Apr 22, 2014
Researched and compiled independently by Chartis, the RiskTech100® evaluates and ranks the world’s most influential risk technology providers based on a range of criteria. IBM retains its top position in the 2014 RiskTech® 100 rankings with top scores for functionality, market presence and innovation. The Chartis report is acknowledged globally as one of the most comprehensive and prestigious studies of risk technology vendors. The report also tracks key trends and developments in the risk technology marketplace. Read the report to learn how IBM can support your risk and compliance efforts to drive business performance and better outcomes.
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ibm, chartis, risktech100, risk technology, risk technology vendors, security, risk, compliance
    
IBM
Published By: HP Enterprise Services     Published Date: Mar 24, 2014
HP created and implemented a disaster recovery plan for BAT Italia, across data and desktop, to comply with the Group’s global standards. Read how the HP approach consolidated the existing server infrastructure and planned a new disaster recovery site. And ongoing, flexible support provides a quarterly review of processes and application and hardware refreshes, thus ensuring business continuity, for the first time, across the entire business.
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disaster recovery, business continuity, recovery services, resiliency services, recovery-as-a-service, cloud continuity, security, data center
    
HP Enterprise Services
Published By: Verio     Published Date: Aug 06, 2014
Neovise, a cloud computing industry research and analyst firm, prepared this Perspective Report. • Cloud(n), an IaaS public cloud solution developed by NTT and hosted by Verio, delivers unique value, flexibility, reliability, backed by 24/7 customer support. • Using NTT’s vast global network, Verio can offer 99.99% reliability as well as free bandwidth and fixed pricing caps, so customers never pay more than expected. • Citrix CloudPlatform provides developers with a secure, reliable, hypervisor agnostic foundation supporting almost any workload, scaling in and out, as needed. • The intuitive management portal enables custom configured cloud servers to be spun up in minutes, using pre-set or uploaded templates. Load balancing, auto scaling, and monitoring are included. With an extensible API, the portal integrates with over 200 3rd party solutions, including AWS. • ISVs, SaaS and developers should seriously consider the many advantages of Cloud(n).
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ntt, cloudn, cloud(n), public cloud, iaas, citrix, cloudplatform, aws, free bandwidth, ease-of-use, templates, cloud services, portal, load balancing, auto scaling, monitoring, 24/7 support, affordable, 99.99% reliability, data center
    
Verio
Published By: IBM     Published Date: Oct 07, 2014
For two weeks each year, Wimbledon scales from a small business to a global enterprise. After deploying IBM Cloud Orchestrator software, the organization supports a highly agile and scalable cloud environment, rapidly provisioning and deprovisioning virtual IBM System x servers as needed.
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ibm, ibm systems, ibm system x server, cloud, ibm cloud, enterprise cloud, software, cloud environment, agility, scalability, ibm cloud orchestrator software, it management, cloud computing
    
IBM
Published By: Cisco     Published Date: Jan 05, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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Cisco
Published By: Cisco     Published Date: Apr 15, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing
    
Cisco
Published By: IBM     Published Date: Jan 12, 2009
Retailers are finding it difficult to stand out in today’s global marketplace. IBM WebSphere Portal software can help them deliver flexible, integrated environments that support personalized user experiences. Read this executive brief to find out exactly how IBM is helping retailers differentiate themselves from their competitors.
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ibm, productivity, customer service, portal solutions, ibm websphere, it solutions, it management, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Mar 17, 2009
PTC, the Product Development Company® today announced that Samsung Electronics Co., LTD (SEC), a leading digital products manufacturer of mobile phones, televisions, and semiconductors, has selected PTC Windchill as its digital product development data repository to manage an integrated BOM of mechanical, electrical and software data across its globally distributed product development environment. Windchill is the standard enterprise PLM solution at SEC because of its powerful, Web-based support of key product development processes on a single technology architecture and execution environment.
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ibm, telelogic, samsung, ptc windchill, press release, electronics industry, product development, global bom, product lifecycle management, content management, dynamic publishing, enterprise applications, electronics
    
IBM
Published By: iDirect     Published Date: Aug 21, 2009
The global demand for voice and data services delivered over cellular networks continues to grow as new markets open and existing ones increase capacity. The networking infrastructure to support subscriber growth and new services have experienced aggressive expansion as the worldwide economy evolves.
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infrastructure, gsm, cellular, telecom, telecommunications, networking infrastructure, network expansion, voice services, data services, idirect
    
iDirect
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
An increasingly global and mobile workforce is changing the way IT needs to support the business. Worker demographics are also changing, resulting in different expectations on how IT delivers data and applications. HP and VMware make this important move to Client Virtualization safe and easy by testing and developing the most popular solutions. On its sixth generation Client Virtualization reference architecture, HP tests many combinations of storage, networking, and blades to best handle the Client Virtualization workloads.
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client virtualization, reference architecture, core design, client virtualization, active directory, local users, vdi, user data, outsourcing, work from home, branch, endpoint devices, firewall, vpn, stacking links, storage, data management, virtualization, cloud computing, infrastructure
    
HP and Intel® Xeon® processors
Published By: Oracle     Published Date: Nov 01, 2013
The ability to manage talent effectively can dictate the success of the entire organization. Organizations must invest in solutions that help attract, retain and develop talent while aligning to the overall goals and success of the business. This infographic provides insight why the future of human capital management depends on cloud-based talent management technology.
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zenithoptimedia, oracle, future of hcm, cloud-based talent, talent management, oracle talent cloud, cloud integration, oracle integration architecture, cohesive saas-based system, recruiting strategies, employee lifecycle, performance management, human capital management, sourcing and recruiting, employee referrals, increase employee engagement, social sourcing, global support, administrative to strategic
    
Oracle
Published By: IBM     Published Date: Dec 05, 2016
IBM Watson enables a global Aerospace and Defense company to use cognitive technologies to assess its portfolio enhancements, assess its offering competitiveness, and evaluate its supply and sales opportunities. Democratizing knowledge is key for success. Especially in an environment of constant change within corporate transformations, employees lose access to key information in order to support the company's operational stability during these changes. Watson takes over the role of a human expert to support a fast and fact-based steering of the company.
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ibm, watson, leadership, knowledge management, aerospace, defense, enterprise applications, business technology
    
IBM
Published By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Juniper Networks     Published Date: Jun 29, 2017
The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers. The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the company’s highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Juniper Networks
Published By: DigiCert     Published Date: Jun 19, 2018
Our Secure App Service helps protect your business against major financial impacts and brand damage from mismanaged code signing. You get no-worry code signing visibility, agility, and trusted security. We safeguard your keys in our highly secure data centers. You gain complete control over and insight into all code signing activity to protect application life and sales. Our Secure App Service simplifies and scales up code signing for all your target platforms. Backed by the global cyber security leader, you can trust our security, service, and support to protect your business and code signing efforts.
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DigiCert
Published By: Workday APAC     Published Date: Dec 11, 2018
Workday provides an entire suite of global applications for your enterprise – from Finance to HR – all delivered in the cloud, all designed for the way you work. Fill in the form to view our Product Preview. You’ll see how Workday enables your organisation to: Operate with a complete picture of the company Align people and financial performance Keep your workforce engaged and supported Embrace change across the enterprise View a demo today.
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Workday APAC
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