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Published By: DATAVERSITY     Published Date: Jul 24, 2014
Will the “programmable era” of computers be replaced by Cognitive Computing systems which can learn from interactions and reason through dynamic experience just like humans? With rapidly increasing volumes of Big Data, there is a compelling need for smarter machines to organize data faster, make better sense of it, discover insights, then learn, adapt, and improve over time without direct programming. This paper is sponsored by: Cognitive Scale.
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data, data management, cognitive computing, machine learning, artificial intelligence, research paper
    
DATAVERSITY
Published By: Databricks     Published Date: Sep 13, 2018
Learn how to get started with Apache Spark™ Apache Spark™’s ability to speed analytic applications by orders of magnitude, its versatility, and ease of use are quickly winning the market. With Spark’s appeal to developers, end users, and integrators to solve complex data problems at scale, it is now the most active open source project with the big data community. With rapid adoption by enterprises across a wide range of industries, Spark has been deployed at massive scale, collectively processing multiple petabytes of data on clusters of over 8,000 nodes. If you are a developer or data scientist interested in big data, learn how Spark may be the tool for you. Databricks is happy to present this ebook as a practical introduction to Spark. Download this ebook to learn: • Spark’s basic architecture • Why Spark is a popular choice for data analytics • What tools and features are available • How to get started right away through interactive sample code
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Databricks
Published By: Couchbase     Published Date: Jul 15, 2013
NoSQL database technology is increasingly chosen as viable alternative to relational databases, particularly for interactive web applications. Developers accustomed to the RDBMS structure and data models need to change their approach when transitioning to NoSQL. Download this white paper to learn about the main challenges that motivates the need for NoSQL, the differences between relational databases and distributed document-oriented databases, the key steps to perform document modeling in NoSQL databases, and how to handle concurrency, scaling and multiple-place updates in a non-relational database.
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white paper, database, nosql, couchbase
    
Couchbase
Published By: Couchbase     Published Date: Dec 04, 2014
Interactive applications have changed dramatically over the last 15 years. In the late ‘90s, large web companies emerged with dramatic increases in scale on many dimensions: · The number of concurrent users skyrocketed as applications increasingly became accessible · via the web (and later on mobile devices). · The amount of data collected and processed soared as it became easier and increasingly · valuable to capture all kinds of data. · The amount of unstructured or semi-structured data exploded and its use became integral · to the value and richness of applications. Dealing with these issues was more and more difficult using relational database technology. The key reason is that relational databases are essentially architected to run a single machine and use a rigid, schema-based approach to modeling data. Google, Amazon, Facebook, and LinkedIn were among the first companies to discover the serious limitations of relational database technology for supporting these new application requirements. Commercial alternatives didn’t exist, so they invented new data management approaches themselves. Their pioneering work generated tremendous interest because a growing number of companies faced similar problems. Open source NoSQL database projects formed to leverage the work of the pioneers, and commercial companies associated with these projects soon followed. Today, the use of NoSQL technology is rising rapidly among Internet companies and the enterprise. It’s increasingly considered a viable alternative to relational databases, especially as more organizations recognize that operating at scale is more effectively achieved running on clusters of standard, commodity servers, and a schema-less data model is often a better approach for handling the variety and type of data most often captured and processed today.
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database, nosql, data, data management, white paper, why nosql, couchbase
    
Couchbase
Published By: Basho     Published Date: Sep 30, 2016
The Internet of Things (IoT) or the Internet of Everything is changing the way companies interact with their customers and manage their data. These connected devices generate high volume time series data that can be created in milliseconds. This fast growth of IoT data and other time series data is producing challenges for enterprise applications where data must be collected, saved, and analyzed in the blink of an eye. Your application needs a database built to uniquely handle time series data to ensure your data is continuously available and accurate.Learn about the only NoSQL database optimized for IoT and Time Series data in this technical overview. Riak TS stores and analyzes massive amounts of data and is designed to be faster than Cassandra.
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Basho
Published By: graphgrid     Published Date: Oct 02, 2018
Whether it’s for a specific application, optimizing your existing operations, or innovating new customer services, graph databases are a powerful technology that turn accessing and analyzing your data into a competitive advantage. Graph databases resolve the Big Data limitations and free up data architects and developers to build amazing solutions that predict behaviors, enable data driven decisions and make insightful recommendations. Yet just as cars aren’t functional with only engines, graph databases require surrounding capabilities including ingesting multi-source data, building data models that are unique to your business needs, ease of data interaction and visualization, seamless co-existence with legacy systems, high performance search capabilities, and integration of data analysis applications. Collectively, this comprehensive data platform turns graph capabilities into tangible insights that drive your business forward.
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graphgrid
Published By: graphgrid     Published Date: Oct 02, 2018
Whether it’s for a specific application, optimizing your existing operations, or innovating new customer services, graph databases are a powerful technology that turn accessing and analyzing your data into a competitive advantage. Graph databases resolve the Big Data limitations and free up data architects and developers to build amazing solutions that predict behaviors, enable data driven decisions and make insightful recommendations. Yet just as cars aren’t functional with only engines, graph databases require surrounding capabilities including ingesting multi-source data, building data models that are unique to your business needs, ease of data interaction and visualization, seamless co-existence with legacy systems, high performance search capabilities, and integration of data analysis applications. Collectively, this comprehensive data platform turns graph capabilities into tangible insights that drive your business forward.
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graphgrid
Published By: Couchbase     Published Date: Jan 28, 2013
Interactive software has changed in fundamental ways over the last 35 years. But until recently, database technology has not advanced to keep pace. The “online” systems of the 1970s have evolved into today’s web and mobile applications.
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big data, white paper, analytics, data management
    
Couchbase
Published By: Couchbase     Published Date: Jan 29, 2013
Interactive software has changed in fundamental ways over the last 35 years. But until recently, database technology has not advanced to keep pace. The “online” systems of the 1970s have evolved into today’s web and mobile applications.
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data management
    
Couchbase
Published By: Couchbase     Published Date: Jan 24, 2013
Interactive software has changed in fundamental ways over the last 35 years. But until recently, database technology has not advanced to keep pace. The “online” systems of the 1970s have evolved into today’s web and mobile applications.
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white paper, nosql, database, data, data managemet, couchbase, dataversity, data management
    
Couchbase
Published By: Dell EMC     Published Date: Feb 14, 2019
Artificial intelligence (AI) is a transformative technology that will change the way organizations interact and will add intelligence to many products and services through new insights currently hidden in vast pools of data. In 2017 alone, venture capitalists invested more than $11.7 billion in the top 100 Artificial Intelligence startups, according to CB Insights1, and the breadth of Artificial Intelligence applications continues to grow. While human-like intelligence will remain the stuff of novels and movies for the near future, most organizations can and should explore practical Artificial Intelligence projects. This technology has the potential to: • Improve productivity of internal applications • Increase revenue through enhanced customer interacton and improved customer acquisiiton • Reduce costs by optimizing operations • Enhance products and services with "smart" functionality such as vision and voice interaction and control This paper provided by Dell and Intel® gives executi
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Dell EMC
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
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Genesys
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Most of the public and its public safety professionals live and work in a digital world of mobile devices instant connectivity, and geo-location. This one powerful fact, is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors. Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices. Download this whitepaper today to find out how Fujitsu can help your organisation today. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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business solutions, integrated management, public sector
    
Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Most of the public and its public safety professionals live and work in a digital world of mobile devices, instant connectivity, and geo-location. This one powerful fact is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors. Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices.1 With the help of advanced technologies, citizens and trusted partners, agencies are: Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
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strongmail, email, facebook, channel, social networking
    
StrongMail
Published By: WhatCounts     Published Date: May 05, 2010
Lifecycle marketing is changing the way companies interact with prospects and customers through the email channel. This white paper explores five common questions and some ideas on how to jumpstart your lifecycle marketing efforts.
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lifecycle, email marketing, whatcounts, emarketing, roi, segmentation, nurturing, lead generation, compliance
    
WhatCounts
Published By: Century Interactive     Published Date: Oct 20, 2010
Start Tracking Calls Take your first step toward measuring all your marketing efforts in one dashboard. If you like it, continue using our service on a month-to-month basis with no contracts or minimums.
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century interactive
    
Century Interactive
Published By: StoryDesk     Published Date: Aug 17, 2011
Take advantage of the iPad's interactivity and mobility to wow your clients and leave an impression that sets you apart from the competition.
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ipad, sales tool, apple ipad, ipads, presentation, presentation tools
    
StoryDesk
Published By: StoryDesk     Published Date: Jan 04, 2013
What makes for a winning iPad presentation app for sales teams? How can interactivity keep prospects' attention focused? How can you use technology to make your message more memorable? Learn the answers to these questions and more.
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StoryDesk
Published By: goTransverse     Published Date: Oct 15, 2015
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
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goTransverse
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
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