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Published By: EMC Converged Platforms     Published Date: Sep 01, 2015
VCE Once Again Achieves High Marks in Vision, Ability to Execute Technology research firm Gartner recently released its second Magic Quadrant for Integrated Systems, a snapshot of the rapidly evolving converged and hyper-converged infrastructure industry space. A Gartner Magic Quadrant is a culmination of research in a specific market, providing a wide-angle view of the relative positions of the market's competitors. According to Gartner, no other company in the IT industry ranks higher than VCE in combined vision and ability to execute scores.
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EMC Converged Platforms
Published By: Quantum     Published Date: Jun 20, 2017
In the past, the production of professional quality corporate videos was delegated to outside agencies. Corporate business units hired marketing firms and video production houses because those outside agencies were the only ones with both the required expertise and the expensive equipment needed to generate high-quality results. Quantum teamed up with the Communications Media Management Association (CMMA) to survey their members—media production managers from leading enterprises—to learn more about the benefits and challenges of creating video in-house. Download the eBook, “The Changing Landscape of Corporate Video Production” to get the following questions answered and more: • Will in-house creative teams continue to ramp up in production? • What video formats are they currently producing and delivering? • How are they archiving their content? • What challenges are in-house teams facing as they generate more content? Today, that is changing. As the cost of video production technology drops, more corporations are recognizing the value of bringing production in-house. According to a recent report by Vidyard, 85% of businesses surveyed now have internal staff and resources producing videos in-house.
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change, landscape, corporate video production, quantum
    
Quantum
Published By: Iron Mountain     Published Date: Aug 28, 2014
This paper examines a new paradigm for Health Information and Records Management (HIRM) and provides practical guidance to help HIM professionals unwind paper records, offload the burden of low-value production work and lead the transition from traditional records management to an optimized HIRM model.
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iron mountain, health information management, information governance, healthcare it, electronic health records, ehr, him, him professionals, hirm, records management
    
Iron Mountain
Published By: Infor     Published Date: Jan 03, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
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infor, banking and financial services, crm, customer relationship management
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
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infor, banking and financial services, crm, customer relationship management
    
Infor
Published By: Red Hat     Published Date: Jan 01, 2013
Linux has already established a solid position in the industry and can be expected to expand its footprint within all workload types, according to IDC. Furthermore, the analyst firm says customers that are using Linux today should be looking at the potential for new deployment scenarios.
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linux, enterprise, deployment, red hat, business
    
Red Hat
Published By: join.me     Published Date: Jan 06, 2015
This paper confirms a changing mix in how Businesses demand web conferencing solutions that are built for modern employees, and a new, more agile and connected workforce.
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death of the web conference, demands on web conferencing solutions, conferencing tools, modern conferencing tools, conferencing solutions, meetings, communication, collaboration, workplace, web conferencing
    
join.me
Published By: ServiceNow     Published Date: Oct 02, 2015
Since 2007, ServiceNow has continued to experience impressive growth, in terms of both its traction in the market and the functionality offered by its IT service automation solution. Firmly established as one of the leaders in the IT service management (ITSM) space, ServiceNow has introduced Express – a new ITSM offering aimed specifically at the small-to-medium enterprise (SME) and mid-market.
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ServiceNow
Published By: Teradata     Published Date: Jun 22, 2015
This paper looks at the critical connection between data analytics and the future of tax compliance. It shows how the ability to pinpoint the “right” cases can bring more efficiency—and more revenue—to tax agencies. It also confirms that tax agencies already have vital data at their fingertips; the challenge is to find new and better ways to put it to use. Finally, it describes how a cohesive compliance strategy demands an agile, balanced solution of people, processes, technology, and data.
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Teradata
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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Pega
Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Creating predictive analytics from alternative data has become the current focus of the biggest quant trading firms in the industry The democratization of financial services data and technology, together with more intense competition, makes the needs of today’s market participants vastly different from those of previous generations. Firms must locate untapped sources of data for both public and non-public companies. This alternative data, such as payment data and other non-public information, from sources beyond the common channels, can be a predictive indicator of market performance; a difference maker in assisting firms as they develop models to evaluate their investments. By combining our unique data sets with advanced analytics, traders, analysts and managers can seek predictive signals and actionable information utilizing their own models. View our research report to learn how alternative data, our 'Information Alpha,' can help you earn differentiated investment returns.
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Dun & Bradstreet
Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Gain control of your organization’s records, proactively maintain regulatory compliance and, most importantly, protect your firm from legal risk and exposure by reading an important whitepaper on best practices for administering a successful program.
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records management, records management compliance, records retention, records retention schedule, electronic records, electronic records management, document imaging, document imaging services, document management, document management services, business management, business imaging, business performance, document workflows, business outsourcing, knowledge management, enterprise applications
    
Canon Business Process Services
Published By: Dell     Published Date: Nov 12, 2018
In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand
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Dell
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In The Top Technologies to Cure Mobile Performance, Forrester’s Mark Grannan elaborates on this reality and explains how firms can tackle the device, bandwidth, and location challenges to appeal to a users perception of performance. In this paper, Mark explains: Why a Delivery Tier is Necessary Why Perception of Performance is the Key Metric of Mobile Success How User Context Steers Performance Optimization Whether to Build or Buy Delivery Capabilities Why the Delivery Tier Alone is Not Enough to Improve Performance.
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technology, mobile, forrester, performance, optimization, device, bandwidth
    
Akamai Technologies
Published By: PGi     Published Date: Nov 07, 2018
Einfach ausgedrückt, BE ist das, was jemand fühlt, wenn er mit einer Lösung, Plattform oder einem Gerät interagiert. Die Benutzeroberfläche (BO) umfasst alle visuellen Elemente, die Sie zur Interaktion mit einer Lösung, Plattform oder einem Gerät verwenden. Dies beinhaltet alles von den Bildschirmen bis zu den Seiten — sogar die Schaltflächen und Symbole, die Sie anklicken.
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PGi
Published By: Webroot     Published Date: Nov 02, 2012
When IT administrator, Ty Smith deployed SecureAnywhere Business - Endpoint Protection, system wide, it quickly became clear that he had made the right choice, both from a security standpoint and a financial one.
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endpoint security, endpoint protection, malware protection, antivirus software, case study, security, business technology
    
Webroot
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
Several years ago, a transformation in IT began to take place; a transformation from an IT-centric view of technology to a business-centric view of technology that Forrester refers to as business technology (BT). This transformation has a profound impact on the role of the CIO. The CIO must now view himself or herself as a business enabler. He or she must focus on continuously aligning with business objectives, improving delivery capability to support business processes that bring new products and services to market more quickly, fostering innovation, and reducing costs through improved performance. In this custom Technology Adoption Profile (TAP), the data confirms this trend.
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security, technology, business technology, cio
    
Blue Coat Systems
Published By: Oracle     Published Date: Oct 29, 2015
The rise of the empowered customer has converged B2B and B2C e-commerce. Despite similarities in the challenges faced by firms in both categories, B2B firms differentiate themselves by using content as a key lever to help buyers do their jobs. This report provides an overview of how B2B and B2C commerce are converging and what B2B firms must do to better interact with today’s business buyers.
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oracle, aberdeen convergence brief, b2b, b2c commerce, networking, knowledge management, enterprise applications, business technology
    
Oracle
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
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finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Zendesk     Published Date: Jan 03, 2019
After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.
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Zendesk
Published By: Sage     Published Date: Nov 02, 2012
Business management software can provide improvements in business functions all around. But, making a decision for implementing new software can be a big task. This paper gives key reasons software drives growth in construction and contracting firms.
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sage, business management software, technology, kpi, key performance indicators, business technology
    
Sage
Published By: join.me     Published Date: Jul 10, 2015
Collaboration is key. This report combines quantitative research sponsored by join.me by LogMeIn and a range of other prominent research firms with qualitative analysis conducted by Forbes Insights.
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collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork
    
join.me
Published By: NAVEX Global     Published Date: Oct 18, 2016
In 2016 NAVEX Global partnered with an independent research firm to survey ethics and compliance (E&C) professionals from a wide range of industries about their approach to E&C training.
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NAVEX Global
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
En el mercado global de software de atención al cliente, Zendesk nuevamente se destaca como líder en el Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner 2018. Cada año, la firma Gartner lleva a cabo un análisis exhaustivo de los proveedores de servicio de atención al cliente y las aplicaciones de soporte. Creemos que el informe Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner proporciona información valiosa para los líderes empresariales interesados en soluciones tecnológicas diseñadas para interactuar con sus clientes. Una vez más, Zendesk se destaca en el cuadrante de líderes del informe de 2018, algo que, para nosotros, refleja el éxito de nuestros 125.000 clientes, como Airbnb, Tesco y la Universidad de Tennessee. Solo el último año hemos conquistado varios avances importantes, como el lanzamiento de funciones de autoservicio impulsadas por tecnología de IA, hecho que nos ha permitido proyectar ingresos de más de $500 mi
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Zendesk
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