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Ask any CEO if they want to better leverage their data assets to drive growth, revenues, and productivity, their answer will most likely be “yes, of course.” Ask many of them what that means or how they will do it and their answers will be as disparate as most enterprise’s data strategies. To successfully control, utilize, analyze, and store the vast amounts of data flowing through organization’s today, an enterprise-wide approach is necessary. The Chief Data Officer (CDO) is the newest member of the executive suite in many organizations worldwide. Their task is to develop and implement the strategies needed to harness the value of an enterprise’s data, while working alongside the CEO, CIO, CTO, and other executives. They are the vital “data” bridge between business and IT. This paper is sponsored by: Paxata and CA Technologies

The competitive advantages realized from a dependable Business Intelligence and Analytics (BI/A) are well documented. Everything from reduced business costs and increased customer retention to better decision making and the ability to forecast opportunities have been observed outcomes in response to such programs. The implementation of such a program remains a necessity for any growing or mature enterprise. The establishment of a comprehensive BI/A program that includes traditional Descriptive Analytics along with next generation categories such as Predictive or Prescriptive Analytics is indispensable for business success.

In financial services, contracts often exist in highly dispersed formats, with jurisdictional complexities and risk aspects that change over time—resulting in high levels of risk. Learn how to transform contracts into actionable, defensible assets with a robust contract intelligence solution.

Metadata defines the structure of data in files and databases, providing detailed information about entities and objects. In this white paper, Dr. Robin Bloor and Rebecca Jowiak of The Bloor Group discuss the value of metadata and the importance of organizing it well, which enables you to: - Collaborate on metadata across your organization - Manage disparate data sources and definitions - Establish an enterprise glossary of business definitions and data elements - Improve communication between teams

The Age of Information and the associated growth of the World Wide Web has brought with it a new problem: how to actually make sense of all the information available. The overarching goal of the Semantic Web is to change that. Semantic Web technologies accomplish this goal by providing a universal framework to describe and link data so that it can be better understood and searched holistically, allowing both people and computers to see and discover relationships in the data. Today, organizations are leveraging the power of the Semantic Web to aggregate and link disparate data, improve search navigation, provide holistic search and discovery, dynamically publish content, and complete ETL processes faster. Read this white paper to gain insight into why Semantics is important, understand how Semantics works, and see examples of Semantics in practice.

This paper seeks to provide insight into how AnalytiX Data Services can address many of the data related issues that come with combining disparate source data as is often the case in mergers and acquisitions. It will cover some of the best features and functionality offered by AnalytiX Data Services’ flagship product AnalytiX Mapping Manager, which have specific capabilities that are of high value in this scenario.

As companies embrace NoSQL as the “next big thing,” they are rightly cautious of abandoning their investment in SQL. The question a responsible developer or IT manager must investigate is “in which cases are each of these technologies, SQL and NoSQL, the appropriate solution?” For example, cloud provider BigStep offered this assessment: “NoSQL is not the best model for OLTP, ad hoc queries, complicated relationships among the data, and situations when stability and reliability outweigh the importance of speed.” While that statement may be true of many NoSQL databases, c-treeACE is the exception. Its unique, No+SQL architecture offers the advantages of SQL on top of a robust, high-performance NoSQL core engine. In this white paper, you'll read five ways c-treeACE breaks the NoSQL mold in terms of: • Data Integrity • Availability and Reliability • Complex Data Relationships • Flexible Queries • Performance

Organizations face a growing inability to handle the massive volumes of disparate, varied, and changing data with the relational databases that have been relied on for the past three decades. This white paper provides a detailed discussion of the key reasons why relational databases are ill-suited to address the challenges with today’s data, and an overview of how new kinds of databases solve those challenges.

The primary issue discussed within this paper boils down to two disparate database reliability models: ACID vs BASE. The first (ACID) has been around for some 30+ years, is a proven industry standard for SQL-centric and other relational databases, and works remarkably well in the older, yet still extant, world of vertical scaling. The second (BASE) has only recently gained popularity over the past 10 years or so, especially with the rise of social networking, Big Data, NoSQL, and other leviathans in the new world of Data Management. BASE requirements rose out of a need for ever-expanding horizontally scaled distributed networks, with non-relational data stores, and the real-time availability constraints of web-based transaction processing. While there are now more crossovers and negotiations between the two models, they essentially represent two competing groups, with Brewer’s CAP Theorem acting as the referee in the middle forcing tough decisions on each team.

The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.

Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.

Los contact centers modernos pueden dar soporte a varios canales digitales —correo electrónico, chat, conavegación, redes sociales, video— a través de múltiples puntos de contacto digital (web o dispositivos móviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cómo: Diseñar una estrategia de engagement digital exitosa Ofrecer a los agentes una visión 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo

Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain

Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.

Teachers have always experimented with new technology and how it can be integrated to augment the lessons and content given to students. Classroom sets of books afforded teachers the opportunity to give homework, movie projectors and televisions offered an opportunity to display new content, and calculators transformed computational mathematics. Augmented and virtual reality are new tools that can transition pedagogy to include new materials and content. Students can travel to historical landmarks, world heritage sites, and past events from the safety of their classroom. Books can be scanned to reveal videos and three-dimensional content identified by the teacher to enhance the content available to the student. Download this whitepaper to learn more. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

"As work moves beyond walls, you need a new security framework that enables more flexibility, productivity, and innovation, not less. Citrix offers a comprehensive security approach that delivers the secure contextual access you need to provide an enhanced user experience while you maintain control. Get this brief to explore how Citrix can help you: - Put the right controls in place to secure SaaS and Internet access - Use a single solution to deliver an integrated experience for end-users and admins alike - Consolidate multiple and disparate access solutions into one"

"Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: - Decreases your demand for bandwidth - Increases your user density per hosting server - Supports voice, video, and display—even 3D professional graphics!"

Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!

Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!

Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!

Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!

Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!

Enterprise content is growing at an average rate of 200% per year-and the risks of noncompliance are growing even faster. This paper examines the business and technical difficulties of managing content from disparate systems and presents the most viable alternatives for addressing these challenges.

Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.

For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.