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Published By: CA Technologies     Published Date: Oct 22, 2015
As the interest in managing information and enforcing corporate data management policies increases, data governance programs to manage data sets are becoming more and more vital to the business operation. However, in this rush for data governance programs, sometimes the true utility and importance of metadata can be missed. In this white paper, David Loshin of Knowledge Integrity, Inc. discusses the importance of data governance and the role of metadata management as a way to empower data governance and enforce data policies.
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white paper, metadata, data management, data modeling, david loshin, data governance, data governance strategy
    
CA Technologies
Published By: Alation     Published Date: Jan 06, 2017
90% of the time that is spent creating new reports is recreating information that already exists. Without a way to effectively share prior work and identify verified data sources, analysts and other data consumers lack shared context on how to apply data to analytic inquiries and business decision making. Time is wasted tracking down subject matter experts and trying to unearth tribal knowledge. Leading analytic organizations in retail, healthcare, financial services and technology are using data catalogs to help their analysts find, understand and use data appropriately. What are the 5 critical capabilities of a data catalog? Learn more here:
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Alation
Published By: Alation     Published Date: Jan 06, 2017
90% of the time that is spent creating new reports is recreating information that already exists. Without a way to effectively share prior work and identify verified data sources, analysts and other data consumers lack shared context on how to apply data to analytic inquiries and business decision making. Time is wasted tracking down subject matter experts and trying to unearth tribal knowledge. Leading analytic organizations in retail, healthcare, financial services and technology are using data catalogs to help their analysts find, understand and use data appropriately. What are the 5 critical capabilities of a data catalog? Learn more here:
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Alation
Published By: Stardog Union     Published Date: Jul 27, 2018
When enterprises consider the benefits of data analysis, what's often overlooked is the challenge of data variety, and that most successful outcomes are driven by it. Yet businesses are still struggling with how to query distributed, heterogeneous data using a unified data model. Fortunately, Knowledge Graphs provide a schema flexible solution based on modular, extensible data models that evolve over time to create a truly unified solution. How is this possible? Download and discover: • Why businesses should organize information using nodes and edges instead of rows, columns and tables • Why schema free and schema rigid solutions eventually prove to be impractical • The three categories of data diversity including semantic and structural variety
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Stardog Union
Published By: Embarcadero     Published Date: Jan 23, 2015
There are multiple considerations for collaborating on metadata within an organization, and you need a good metadata strategy to define and manage the right processes for a successful implementation. In this white paper, David Loshin describes how to enhance enterprise knowledge sharing by using collaborative metadata for structure, content, and semantics.
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data, data management, metadata, enterprise information management, data modeling, embarcadero
    
Embarcadero
Published By: TopQuadrant     Published Date: Jun 11, 2018
Data governance is a lifecycle-centric asset management activity. To understand and realize the value of data assets, it is necessary to capture information about them (their metadata) in the connected way. Capturing the meaning and context of diverse enterprise data in connection to all assets in the enterprise ecosystem is foundational to effective data governance. Therefore, a data governance environment must represent assets and their role in the enterprise using an open, extensible and “smart” approach. Knowledge graphs are the most viable and powerful way to do this. This short paper outlines how knowledge graphs are flexible, evolvable, semantic and intelligent. It is these characteristics that enable them to: • capture the description of data as an interconnected set of information that meaningfully bridges enterprise metadata silos. • deliver integrated data governance by addressing all three aspects of data governance — Executive Governance, Representative Governance, and App
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TopQuadrant
Published By: Expert System     Published Date: Mar 19, 2015
Establishing context and knowledge capture In today’s knowledge-infused world, it is vitally important for organizations of any size to deploy an intuitive knowledge platform that enables delivery of the right information at the right time, in a way that is useful and helpful. Semantic technology processes content for meaning, allowing for the ability to understand words in context: it allows for better content processing and interpretation, therefore enabling content organization and navigation, which in turn increases findability.
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enterprise data management, unstructured data, semantic technology, expert system
    
Expert System
Published By: GBG Loqate     Published Date: Jul 09, 2015
Businesses are vulnerable when they assume that their data is accurate, because they are almost always losing money without their knowledge. When it comes to data quality, the problems that you don’t suspect are often worse and more pervasive than the ones you are aware of. Addresses are subject to their own specific set of rules. Detecting and correcting address errors is a complex problem, and one that can only be solved with specialized software.
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data, data management, data quality, loqate
    
GBG Loqate
Published By: Silwood Technology     Published Date: Mar 02, 2016
Ever since organisations started to implement packaged software solutions to solve business problems and streamline their processes there has been a need to access their data for the purposes of reporting and analytics, integration, governance, master data and more. Information Management projects such as these rely on data professionals being able to understand the underlying data models for these packages in order to be able to answer the critical question “Where’s the data?”. Without this knowledge it is impossible to ensure accuracy of data or timely delivery of projects. In addition the lack of discovery tools designed to meet this challenge has meant that performing this task has commonly been frustrating, time-consuming and fraught with risk. This white paper offers insight into why the traditional methods are not effective and how an innovative software product from Silwood Technology provides a faster and more effective approach to solving the problem.
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Silwood Technology
Published By: Alation     Published Date: Mar 15, 2016
curation (noun): The act of organizing and maintaining a collection (such as artworks, artifacts, or data). Data curation is emerging as a technique to support data governance, especially in data-driven organizations. As self-service data visualization tools have taken off, sharing the nuances and best practices of how to use data becomes ever more critical. Analysts at companies from eBay to Safeway and Square are scaling their data knowledge through curation techniques. What are the 4 steps to successful data curation? Find out here:
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data stewardship, self-service analytics, data curation, data governance
    
Alation
Published By: GBG Loqate     Published Date: Jul 09, 2015
Businesses are vulnerable when they assume that their data is accurate, because they are almost always losing money without their knowledge. When it comes to data quality, the problems that you don’t suspect are often worse and more pervasive than the ones you are aware of. Addresses are subject to their own specific set of rules. Detecting and correcting address errors is a complex problem, and one that can only be solved with specialized software.
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GBG Loqate
Published By: TIBCO Software EMEA     Published Date: Jan 17, 2019
Are you considering data virtualization for your organization today? In this paper you will learn 10 core truths about data virtualization and gain essential knowledge for overcoming analytic data bottlenecks and driving better outcomes.
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virtualization, data, analytics, datasets, software, access, integration, projects, tools, scalability
    
TIBCO Software EMEA
Published By: Time Clock Plus     Published Date: Feb 07, 2019
For most companies, the Human Resources department has a long history of guarding sensitive employee data. Rows of beige file cabinets line a back closet where only those with a key and knowledge of the filing system have access to the personal information of countless employees. The greatest risk to this data has always been fire or water damage, but that’s quickly changing with the emergence of online data storage.
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Time Clock Plus
Published By: Ounce Labs, an IBM Company     Published Date: Dec 15, 2009
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
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ounce labs, it securitym it risk, software applications, pci dss, hipaa, glba, data security, source code vulnerabilities, source code analysis, it security, cryptography, database security
    
Ounce Labs, an IBM Company
Published By: ASG Software Solutions     Published Date: May 12, 2010
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
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asg, cypress, managing delivery, knowledge management, document management, information management
    
ASG Software Solutions
Published By: Cherwell Software     Published Date: Jan 28, 2019
SCCA chose Cherwell primarily because of its ease of administration and configuration. Built-in ITIL processes facilitated the implementation of incident request, problem management, a knowledge base, and more. Cherwell’s “One-Steps” make easy work of automating repeatable and typically time-consuming processes like password resets and account unlocks. And a service catalog allows medical staff to easily request services, using custom-built forms.
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Cherwell Software
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services
    
123Together
Published By: Astaro     Published Date: Jan 19, 2011
This white paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content.
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astaro, content retention, email content, legal discovery, data mining, knowledgement management, electronic content
    
Astaro
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: Cisco EMEA     Published Date: Mar 05, 2018
The competitive advantages and value of BDA are now widely acknowledged and have led to the shifting of focus at many firms from “if and when” to “where and how.” With BDA applications requiring more from IT infrastructures and lines of business demanding higher-quality insights in less time, choosing the right infrastructure platform for Big Data applications represents a core component of maximizing value. This IDC study considered the experiences of firms using Cisco UCS as an infrastructure platform for their BDA applications. The study found that Cisco UCS contributed to the strong value the firms are achieving with their business operations through scalability, performance, time to market, and cost effectiveness. As a result, these firms directly attributed business benefits to the manner in which Cisco UCS is deployed in the infrastructure.
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big data, analytics, cisco, value, business, enterprise
    
Cisco EMEA
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk
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