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Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: Outreach.io     Published Date: Apr 09, 2018
Let’s acknowledge the elephant in the room: even the best sales leader is still a single person, not some kind of commission magician. No matter how many spreadsheets you make or how many Tony Robbins podcasts you download, today’s sales workload is too much for any single person to handle. In fact, research shows that 50% of salespeople will miss their number this year. So let’s take a collective breath and acknowledge the truth: there’s just no way any one person can manage today’s sophisticated sales funnel and pipeline without significant assistance. Sales engagement platforms are a cutting edge solution to these formerly insurmountable sales challenges
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Outreach.io
Published By: SailPoint Technologies     Published Date: Feb 12, 2019
Test your knowledge. Read the top 5 myths about identity governance and discover if what you believe is actually true or false.
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identity governance, iam, identity management, provisioning, role management, cloud identity
    
SailPoint Technologies
Published By: UPS Capital     Published Date: Feb 19, 2019
Transportation risk comes in many forms and can be very hard, if not impossible, to predict. These include extreme weather, theft, hijacked trailers, global crises, cargo lost at sea, catastrophic truck or rail accidents, truck fires and a whole lot more. In 2014, the University of Tennessee Global Supply Chain Institute published a white paper titled Managing Risk in the Global Supply Chain. The most surprising finding in the research was that even though 100% of supply chain executives acknowledged insurance as a highly effective risk mitigation tool, it was simply not on their radar screen, nor in their purview. Yet, the National Cargo Security Council estimates that there is an annual global financial impact from cargo loss of $50 billion.
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UPS Capital
Published By: Oracle     Published Date: Oct 20, 2017
This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle Solaris 11 security features and capabilities. It will also provide a high level overview of some of the noteworthy features that these two product offerings bring to the market. We will review industry best practices in information security as it relates to these Oracle products in the context of a secure implementation. This paper is not meant to be an in depth technical paper, position paper, or security implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily relevant to information security as it is currently understood. The information used to compose this paper was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews of OEM (Original Equipment Manufacturer) documentation and specificatio
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Oracle
Published By: SAP SME     Published Date: Dec 10, 2015
Ejecutar su negocio tan simplemente como sea posible es importante para las compañías de hoy si desean posicionarse para crecer en un mundo complejo. Knowledge@Wharton y SAP encuestaron cerca de 700 empresas sobre alinear la acción con los objetivos de simplificación.
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SAP SME
Published By: Symantec     Published Date: Jul 29, 2014
Knowledge is power: the Symantec guide to protecting your website
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protecting your website, vulnerability scans, website vulnerability, malware, spyware, symantec, norton
    
Symantec
Published By: ClickSoftware     Published Date: Aug 13, 2014
This report looks into how context aware services are changing the way consumers interact with businesses.
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context aware services, mobile experience, smartphone trends, tracking mobile activity
    
ClickSoftware
Published By: Insight     Published Date: May 16, 2016
This paper shows how Insight’s cloud expertise, licensing knowledge and customer engagement remove disaster recovery and compliance headaches for leading online knowledge solutions company and enable 24-hour email access for its employees.
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cloud, cloud computing, cloud-based solutions, disaster recovery, insight, virtualization, infrastructure, design and facilities, infrastructure management
    
Insight
Published By: Silverpop     Published Date: Sep 19, 2011
10 tips for expanding your behavioral knowledge base, shaping your content and leveraging timing so you deliver the ideal message at the perfect moment, plus real-life examples of how companies have made it happen.
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silverpop, marketing, right message, email, social media
    
Silverpop
Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla, service level, solidcore, infrastructure, itil
    
Solidcore
Published By: SAP Inc.     Published Date: Jul 28, 2009
Read about the benefits, prerequisites, and impact of successful business process management (BPM) initiatives, with a closer look at the United States.
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bpm, bpm, business process management, software implementations, sap, idg, cio2cio, soa, service-oriented architecture, it management, knowledge management, customer service management, business product owner, bpo, metrics
    
SAP Inc.
Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge.
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sap, sales organization, best-run, sales opportunity, sales strategy, customer database, crm, customer relationship management, actionable intelligence, business intelligence, sales cycle, americas’ sap users’ group, asug, talent, price and margin management, pmm, enterprise applications, platforms
    
SAP Inc.
Published By: Adobe     Published Date: Jun 02, 2011
A study of knowledge worker collaboration workflows.
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adobe acrobat x, crimson consulting group, productivity, collaboration workflow, document security
    
Adobe
Published By: IBM     Published Date: Jun 08, 2012
Great ideas come from people. By leveraging your employee's creativity and knowledge through Collaboration, you can make your company more innovative and efficient. Open up the conversation - listen and learn what the people are saying. By integrating Social Sharing and Conversation into your everyday business and work context you will gain the biggest impact for Innovation.
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ibm, social collaboration, social marketing, marketing, emerging marketing, employee creativity
    
IBM
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
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online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding, business technology
    
CodeBaby
Published By: GlobalEnglish     Published Date: Jan 23, 2013
The Business English Index was launched to track the competency across companies, industries and geographies in business communications using English. To read more about the metrics and BEI score across countries and industries, read this whitepaper
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business english index, english, communication, business, business knowledge, workforce performance, enterprise applications, business technology
    
GlobalEnglish
Published By: Adobe     Published Date: Feb 12, 2016
Download part one of our new guide, Knowledge is Power, to learn how you can use data-driven marketing attribution to hold your marketing campaigns accountable for their successes.
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adobe, data-driven, marketing, marketing campaign
    
Adobe
Published By: Adobe     Published Date: Oct 24, 2018
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
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Adobe
Published By: Lucidworks     Published Date: Jun 24, 2015
Using content, context, and the crowd to build better search applications.
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search platform, search query, search technologies, big data, high-volume data, database advancements, it management, knowledge management, platforms, data management, intent, context, business technology, data center
    
Lucidworks
Published By: Factiva     Published Date: Nov 13, 2015
No longer is it enough for knowledge centers to have highly-skilled information professionals providing the best, most authoritative information to clients. Now, you have to take a more strategic approach to the role of the knowledge center within your larger organization.
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factiva, enterprise, mobile, knowledge center, knowledge management, enterprise applications
    
Factiva
Published By: AWS     Published Date: Nov 16, 2018
"Today’s technology advances at a fast rate. Attempting to adopt modern architectures can uncover a knowledge gap with developers, who might be unfamiliar with new architecture patterns and frameworks. This includes adopting cloud-native architectures to help with greater efficiency and cost benefits. TIBCO’s integration solutions helps enable you to create an environment that simplifies the building of cloud-native applications, with support for modern architectures, such as microservices, event-driven APIs, serverless, and edge deployment. Download this solution brief to see how you can help accelerate your development on AWS cloud by: • Helping reduce your costs with modern application microservices and functions • Seamlessly migrating your integration workloads to Amazon Elastic Container Service using out-of-the-box migration utilities • Connecting your cloud, on-premises, and edge data sources, regardless of data formats "
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AWS
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
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