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Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Dassault Systèmes     Published Date: Aug 08, 2017
Learn how Dassault Systèmes Program Management solutions can help Aerospace and Aviation companies reliably execute on their proposed plans to meet their design, cost and schedule targets. Read this whitepaper and gain insights into new practices in four key areas: • Consolidate all program data in one central data repository to use institutional knowledge and improve design analysis and decision support • Data reuse between organizations to avoid duplicate efforts and misunderstandings • Real-time reporting automation of key data to assess program performance and anticipate risks and opportunities • Program control with real-time, up-to-date, detailed and verifiable information while preserving program and partner IP
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dassault, systemes, program management, aerospace and aviation, program data, automation
    
Dassault Systèmes
Published By: Tenable     Published Date: Jan 25, 2019
"This whitepaper from the SANS Institute focuses on the growing use and benefits derived from information technology (IT) and operational technology (OT) convergence which includes more effective management and operation of contemporary control systems. IT/OT convergence carries unique challenges that make managing and securing an industrial control system (ICS) more difficult. This is due to greater technical complexity, expanded risks and new threats to more than just business operations. This paper explores the issues that arise with the blending of IT and OT into combined cyber-physical systems where risks must be identifed and managed. Download this report to get answers to these questions: -Why are digital asset inventories critical for IT/OT security risk management? -How does knowledge about risks and vulnerabilities to IT/OT systems lead to better risk management? -Can applying even a few of Center for Internet Security (CIS) Controls make a marked difference in the securit
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Tenable
Published By: Domo APAC     Published Date: Mar 04, 2019
Download the report, “Why Marketing Should Lead DX,” to learn: How the best marketers in the world dive deep into customer needs, habits, and behaviors, and how they use that knowledge to drive sales and growth numbers. Why a high level of data literacy gives modern marketing teams a huge advantage in the marketplace. How marketing teams can go beyond their comfort zones to propel themselves to the forefront of digital transformation. View Domo’s privacy policy.
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Domo APAC
Published By: Riverbed     Published Date: Feb 26, 2015
In the world of network management, knowledge is power. But many organizations know a lot less about their network than they think. With proper network auditing and configuration, businesses can fill this knowledge gap.
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network management, network auditing, automation, key network management processes, audit, network infrastructure, infrastructure
    
Riverbed
Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy, business intelligence
    
Cherwell Software
Published By: Kaleo     Published Date: May 05, 2016
In this eBook, Kaleo sheds light on each of these facts. By the end, you’ll have a clear picture of how Predictive Knowledge Sharing helps your sales teams by connecting them with the resources and expertise they need. Welcome to the next step of sales enablement.
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Kaleo
Published By: Greater Copenhagen Fintech     Published Date: Mar 24, 2017
Greater Copenhagen is widely acknowledged as one of the world’s leading smart cities. The smarter way of doing things also applies to the conditions for setting up or running a business in the city. The smarter way of doing business boosts productivity and leaves room for creativity.
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collaboration, fintech, financial services, international collaboration, greater copenhagen
    
Greater Copenhagen Fintech
Published By: Entrust Datacard     Published Date: Sep 14, 2018
With more and more dependency on mobile and cloud, digital enablement is key to business success. Now IT has an increased impact on how to drive strategy and implementation to reach business goals. But the reality of distributed applications and connected devices has introduced new security challenges. To secure information and provide users seamless access to data, you need to reevaluate your approach to authentication. You need a modern authentication solution that is agile and secure, enabling your digital transformation. This buyer's guide will help you determine whether a cloud-based multi-factor authentication solution is right for your organization and details the top features to look for in an authentication solution to securely enable your digital transformation. Download the Cloud-Based Authentication Buyer’s Guide — to learn more.
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authentication, knowledge-based authentication (kba), multifactor authentication, out-of-band authentication, two-factor authentication, identity as a service (idaas), enterprise mobility
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: Sep 14, 2018
Are you trying to secure cloud applications, while reducing user friction? With the right technology, IT/Security professionals can empower employees to work securely and efficiently anywhere, anytime. Office 365 is the world’s most used enterprise cloud application, but it’s just one of many applications and services a company might need to authenticate. This white paper explores the widespread use of Office 365, what that means from a security perspective and how a cloud-based authentication solution can enable single sign on for Office 365 and a range of other business-critical services and applications. Learn how to achieve high assurance with a solution that is invisible to your users when you download the white paper, Secure SSO to Office 365 and Other Cloud Applications with a Cloud-Based Authentication Solution.
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authentication, knowledge-based authentication (kba), multifactor authentication, out-of-band authentication, two-factor authentication, identity as a service (idaas), enterprise mobility
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: Sep 14, 2018
Digital is changing the face of business, and your security needs are evolving along with it. The widespread adoption of technologies and applications like mobile, VPN and Office 365 have enabled your users a more frictionless work experience. But how can you ensure those experiences are also secure? Forrester recently surveyed 100 IT and security executives to understand their current approaches to user authentication and access management. Check out the 2018 Forrester Opportunity Snapshot — Modern Authentication Methods Protect and Enable study to learn what authentication methods other companies are using and which of these methods are most effective.
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authentication, knowledge-based authentication (kba), multifactor authentication, out-of-band authentication, two-factor authentication, identity as a service (idaas), enterprise mobility
    
Entrust Datacard
Published By: F5 Networks Inc     Published Date: Jan 22, 2009
Hundreds of organizations around the world use Microsoft® SharePoint® with  over 80 million implementations, allowing them to develop intelligent portals that seamlessly connect users, teams, and knowledge. With the release of Microsoft Offi ce SharePoint Server 2007, F5 has specifi cally developed and tested a comprehensive Application Ready infrastructure that enhances the security, availability and performance of SharePoint deployments, whether it’s over the LAN or across a global WAN.
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application ready network guide, microsoft office sharepoint 2007, sharepoint deployments. wan, tcp, roi, sharepoint, portal, microsoft, big-ip, application, networking, it management
    
F5 Networks Inc
Published By: F5 Networks Inc     Published Date: Jul 08, 2009
F5's Application Ready Solution Templates are designed to ensure that the savings realized through consolidation are protected by reducing the time, effort, and application-specific knowledge required of administrators to optimally deploy applications that are secure, fast, and available through the use of BIG-IP devices.
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application, solution, template, design, device, administrator, knowledge, ease, big-ip, security, enterprise applications
    
F5 Networks Inc
Published By: F5 Networks Inc     Published Date: Jul 08, 2009
BIG-IP devices have long been a tool for applying "rolling upgrades" to the applications and systems that sit behind the BIG-IP device. With Live Install, this "stage->reboot->go live" sequence can now be applied to the BIG-IP device directly, creating a rolling upgrade scenario like those of the application systems behind it. Live Install also enables snapshot versioning for future versions of the BIG-IP system, a critical feature for both production and testing environments.
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big-ip, tool, application, system, device, installation, upgrade, production, testing, reboot, go live, stage, administrator, knowledge, solution, networking, it management, wireless
    
F5 Networks Inc
Published By: NetApp Exchange Upgrade     Published Date: Dec 17, 2008
Regardless of industry or geographic location, business information is exploding on a massive scale—affecting primary, secondary, and archival storage systems. The sheer quantity of data being amassed is outpacing organizations' ability to keep tabs on it, maintain corporate compliance, meet strict government regulation, and even simply house it in a useful format that can provide invaluable history and knowledge. Learn more today.
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netapp, microsoft exchange server 2007, netapp networked storage, storage systems, storage infrastructure, microsoft exchange deployments, server virtualization, scalability limitations, enterprise applications, platforms, storage, data management
    
NetApp Exchange Upgrade
Published By: Microsoft Windows Phone     Published Date: Feb 05, 2010
In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untethered today's workforces. We'll explore where and why Windows Mobile OS devices are used to support a wide range of mobile apps, from vertical business automation to knowledge worker access.
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microsoft, windows mobile 6.5, mobile apps, smartphone, mobile worker, wince, business applications
    
Microsoft Windows Phone
Published By: PC Mall     Published Date: Aug 12, 2011
This white paper, by IBM's Global Technology Services, acknowledges that business leaders face a big challenge making sense of all the cloud offerings
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ibm, cloud computing, business processes, cloud services, networking, knowledge management, business technology, data center
    
PC Mall
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