metrics measuring program

Results 1 - 1 of 1Sort Results By: Published Date | Title | Company Name
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : 
microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis, analytical applications
    
Microsoft Dynamics CRM
Search      

Add Research

Get your company's research in the hands of targeted business professionals.