outbound calling

Results 1 - 4 of 4Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : 
contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, gartner magic quadrant, technology, enterprise applications, business technology
    
Genesys
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
Tags : 
call center, conversions, health, proactive
    
Evariant
Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
Tags : 
contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, technology, knowledge management
    
Oracle
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
Tags : 
outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions, hot button issues, interactive intelligence, knowledge management, enterprise applications, business technology, telecom
    
Interactive Intelligence
Search      

Add Research

Get your company's research in the hands of targeted business professionals.