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Published By: MarkLogic     Published Date: Aug 04, 2014
The Age of Information and the associated growth of the World Wide Web has brought with it a new problem: how to actually make sense of all the information available. The overarching goal of the Semantic Web is to change that. Semantic Web technologies accomplish this goal by providing a universal framework to describe and link data so that it can be better understood and searched holistically, allowing both people and computers to see and discover relationships in the data. Today, organizations are leveraging the power of the Semantic Web to aggregate and link disparate data, improve search navigation, provide holistic search and discovery, dynamically publish content, and complete ETL processes faster. Read this white paper to gain insight into why Semantics is important, understand how Semantics works, and see examples of Semantics in practice.
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data, data management, whitepaper, marklogic, semantic, semantic technology, nosql, database, semantic web, big data
    
MarkLogic
Published By: CapTech     Published Date: May 26, 2015
Big Data is the future of business. According to CloudTweaks.com, as much as 2.5 quintillion bytes of data are produced each day, with most of this data being captured by Big Data. With its ability to transfer all data sources all into one centralized place, Big Data provides opportunities, clearer visions, customer conversations and transactions. However, with the dazzling big promise of Big Data comes a potentially huge letdown. If this vast pool of information resources is not accessible or usable, it becomes useless. This paper examines strategies for building the most value into your Big Data system by enabling process controls to effectively mine, access and secure Big Data.
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big data, captech, data, data management, nosql
    
CapTech
Published By: Reltio     Published Date: Jan 20, 2017
If you invested in master data management (MDM), you are part of an elite association of those who have been able to afford the time, effort and resources to deploy what has characteristically been a tool, and discipline reserved for only the largest enterprises. Feedback from top industry analysts and companies that transitioned from legacy MDM to modern data management platforms, led to the compilation of a list of 10 warning signs you can use as a handy guide. If one or more of these signs get your attention, it warrants a serious conversation with your current provider about these issues, and how they compare to modern offerings available today.
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Reltio
Published By: T4G     Published Date: Mar 15, 2017
About to embark on an advanced analytics project? Or have already started and things aren’t going as planned? This white paper will share our approach to ensure you set up for success. We will discuss aspects of data strategy and data stewardship, and why they are so important. We will outline the benefits of having a solid data strategy and how to start the data strategy conversation within your organization. We will then outline how a project’s entry point (the initial impetus for the project) impacts the scope and approach for the project. And will show you how to avoid missteps and gaps that can lead to less than stellar results or wasted effort. The white paper will touch on the importance of understanding your business drivers and how to use them as your guide to get the most out of your data driven decision making projects. Our proven approach will help ensure a successful start on your advanced analytics journey.
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T4G
Published By: Cisco EMEA Tier 3 ABM     Published Date: Jun 01, 2018
What if defenders could see the future? If they knew an attack was coming, they could stop it, or at least mitigate its impact and help ensure what they need to protect most is safe. The fact is, defenders can see what’s on the horizon. Many clues are out there—and obvious. The Cisco 2018 Annual Cybersecurity Report presents our latest security industry advances designed to help organizations and users defend against attacks. We also look at the techniques and strategies that adversaries use to break through those defenses and evade detection. The report also highlights major findings from the Cisco 2018 Security Capabilities Benchmark Study, which examines the security posture of enterprises and their perceptions of their preparedness to defend against attacks.
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Cisco EMEA Tier 3 ABM
Published By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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Lookout
Published By: Sauce Labs     Published Date: May 30, 2018
In an age where your users demand no-fail experience, continuous testing has become a mission critical component for engineering teams of all sizes. However, while this topic was once discussed at lower levels, the conversation has made it all the way to the C-suite. No matter your industry, if your team isn’t thinking about testing at a high level, then there is a chance that you are missing out on revenue due to flawed app functionality, delayed releases and slowed innovation. It is important to understand the business benefits of continuous testing and automation to avoid these outcomes, and make the changes necessary to set your applications up for success.
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Sauce Labs
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: IBM     Published Date: Apr 19, 2018
IBM DB2 with BLU Acceleration helps tackle the challenges presented by big data. It delivers analytics at the speed of thought, always-available transactions, future-proof versatility, disaster recovery and streamlined ease-of-use to unlock the value of data.
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db2, data migration, ibm, oracle
    
IBM
Published By: IBM     Published Date: May 09, 2018
Does the future of digital trust lie in artificial intelligence (AI)? Join the conversation between Valerie Bradford, product marketing manager at IBM Security, and Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester, to discover how AI is changing the landscape of digital identity. Key takeaways: Understand how AI is helping organizations respond to current changes in the threat landscape. Examine how companies are using AI to establish trust in digital identities. Hear how AI is changing the end-to-end customer journey by improving the digital experience.
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digital trust, security, digital identity
    
IBM
Published By: LogMeIn     Published Date: Feb 27, 2018
When Facebook released their bot feature, M, the virtual assistant living inside their Messenger platform, it was billed as the next generation of how people connect and interact with the internet. Since then, over 18,000 companies have created their own branded chatbots with the help of Facebook’s platform. Never ones to miss out on a trend, Microsoft, Google and Apple have all been hard at work developing their own integrated chatbot features. Brands of all shapes and sizes, from American Express to 1800-Flowers to Domino’s Pizza, all have their own chatbots, proving the versatility of the concept. As Microsoft CEO Satya Nadella said at the 2016 Build conference, “As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence.”
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LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: Epicor     Published Date: Jun 11, 2018
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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Epicor
Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, human touch, customer conversations, customer service, reduce costs
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
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strongmail, email, facebook, channel, social networking
    
StrongMail
Published By: Intercom     Published Date: Apr 05, 2018
Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls or leisurely lunches of old. So how do you pick up on the essential signals and tones needed to build a connection with potential customers?
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Intercom
Published By: SAS     Published Date: Apr 04, 2018
Location analytics is the process of integrating geographical data into business intelligence (BI) and analytics-led decision making. Location analytics creates meaningful insight from relationships found in geospatial data to solve a broad variety of business and social problems. Location data is found everywhere – with an item or a device, in a conversation or behavior, in machines or sensors, tied to a customer or competitor, attached to a database record or recorded from vehicles or other moving objects. Organizations want to take advantage of location data to improve decisions, create better customer engagement and experiences, reduce risks and automate business processes.
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SAS
Published By: Big Bang LLC     Published Date: May 31, 2012
Cost-effective and fully automated device driver management for Microsoft SCCM with the Universal Imaging Utility System Deploy Plug-in. The UIUSD completely eliminates the need for SCCM admins to manage and package drivers.
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Big Bang LLC
Published By: Evatronix     Published Date: Nov 02, 2012
ARM® TrustZone® along with Trusted Execution Environments provide a secure, integrated and convenient way to manage sensitive and valuable assets on a mobile device. It adjusts the device to the user, not vice versa, and thus opens a whole new
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Evatronix
Published By: Cisco EMEA Tier 3 ABM     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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Cisco EMEA Tier 3 ABM
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
IIDC erwartet, dass bei Unternehmenskunden das Wachstum bei Flash-Speicher weiterhin höher als bei rotierenden Festplatten ist und dass die ausgelieferte SSD-Kapazität jedes Jahr um mehr als 75 % ansteigt.2 Eine mögliche Ursache dafür ist, dass die Preise schneller sinken als erwartet. Eine aktuelle Studie zeigt, dass Flash in Bezug auf die Gesamtbetriebskosten über einen Zeitraum von vier Jahren gesehen das kostengünstigste Medium für alle Speicherumgebungen ab 2016 sein wird.3 Die Gesamtbetriebskosten für Flash werden bis 2020 weiter sinken und einen ROI ermöglichen, bei dem Lösungen mit rotierenden Festplatten nicht mithalten können.
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Hewlett Packard Enterprise
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