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Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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it management, data management, cloud computing
    
BMC Software
Published By: Symantec Corporation     Published Date: Jun 18, 2014
"Although many IT professionals believe that using self-signed SSL certificates can help their organizations lower security costs, the real numbers tell a different story. From data center infrastructure and physical security, to the hardware and software required, to the personnel needed to manage the certificate lifecycle, the true costs of self-signed SSL security can become very expensive, very fast. This paper explores the true total cost of ownership (TCO) for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor. Before a company decides to use self-signed certificates, these issues deserve careful consideration."
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals, security, it management
    
Symantec Corporation
Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help, social media, asset management, remote support, itsm software, business technology
    
join.me
Published By: MuleSoft     Published Date: Jan 16, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservice implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservices implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, data management, business technology, infrastructure
    
Dell Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
Tags : 
bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, enterprise applications, business technology
    
BMC Software
Published By: XO Communications     Published Date: Apr 13, 2015
When voice moves into the cloud, enterprise communications rapidly becomes a strategic function that drives revenue. A reliable, business-grade solution that integrates Voice over IP with hosted Unified Communications can help you lower total cost of ownership,enable self-management,improve productivity,streamline business continuity and free up IT resources to focus on more important requirements. Read how Hosted PBX with Unified Communications can help your enterprise integrate complex voice and IT environments, centralize voice applications, and take advantage of the productivity and cost savings of hosted communications.
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XO Communications
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: IBM     Published Date: Oct 28, 2009
The five-minute Maintenance & Technology Service Self-Assessment from IBM can help you start addressing the shortfalls in your hardware, software and managed support areas. You'll learn how to create plans for potential issues, plus identify next steps to improve your support.
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infrastructure, ibm, vendor management, vendor assessment, maintenance, technical support
    
IBM
Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Try It For Free Today!
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scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application, networking, enterprise applications
    
ScriptLogic
Published By: Skillsoft     Published Date: Jun 26, 2015
Don't let stress create chaos in your professional and personal life. Business owner and self-help guru Beverly Beuermann-King will help you put a plan in place to improve the mental health of you and your team. De-stress today! Watch the on-demand webinar, Conversations in Leadership: 52 Weeks to Letting More Life In.
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leadership, leadership development, stress management, leaders, managers, teams
    
Skillsoft
Published By: Workfront     Published Date: Jun 25, 2014
Do projects seem to appear out of nowhere? Do you find yourself scrambling to pull together reports for executives? Download this free guide and learn about several project portfolio management pitfalls and how AtTask can help you avoid them.
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at task, project portfolio, portfolio management, pmo directors, portfolio managers, data, project planning, knowledge management, enterprise applications
    
Workfront
Published By: Sage     Published Date: Nov 23, 2015
Learn how to protect yourself and your organization from government scrutiny, noncompliance penalties, or expensive employee lawsuits. Sage created this guide to help you stay informed about employment laws, reporting rules, and developing workforce compliance issues that may impact your organization. We’ll help you navigate ten crucial mandates, explaining the obligations and compliance considerations you need to be aware of in order to take on your responsibilities.
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compliance, noncompliance, employer compliance, hr manager, employment laws
    
Sage
Published By: RingCentral     Published Date: Mar 21, 2014
Mobility & Cloud Communication Trends for Businesses: This self-help guide will detail how cloud communication technology is empowering mobile work forces, and how you can apply this exciting new technology to your small business.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes, business technology
    
RingCentral
Published By: Mindtree     Published Date: Nov 01, 2016
Learn how to cut costs so you can self-fund growth initiatives. An expert Managed Services guide can help you map a smart path to streamlining processes, outsourcing services and rearchitecting systems. With a customized plan in place, your Managed Services provider can begin to optimize IT and increase efficiencies through continuous improvements. Discover how Managed Services providers: Guarantee savings every year so you can invest in growth opportunities such as digital and analytics Optimize the run-the-business side of IT to accelerate innovation Deliver continuous improvements to productivity, quality and time to market
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mindtree, growth initiatives, managed services guide, managed services, analytics, knowledge management, enterprise applications, business technology
    
Mindtree
Published By: McAfee     Published Date: Mar 31, 2017
W32/Pinkslipbot is a self-propagating malware family created to steal personal and financial data from its victims. Download this white paper to get an in-depth technical look into Pinkslipbot and learn how Intel Security technology can help protect against Pinkslipbot.
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pinkslipbot, malware protection, malware, technology
    
McAfee
Published By: McAfee     Published Date: Mar 31, 2017
W32/Pinkslipbot is a self-propagating malware family created to steal personal and financial data from its victims. Download this white paper to get an in-depth technical look into Pinkslipbot and learn how Intel Security technology can help protect against Pinkslipbot.
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pinkslipbot, malware protection, malware, technology
    
McAfee
Published By: Engagio     Published Date: Dec 18, 2018
B2B demand generation has almost completely re-invented itself over the last decade. The collision of inbound, content marketing, lead nurturing, marketing automation, analytics, email, search, social media and native advertising has transformed the discipline from a dark art to an increasingly data-driven science. But there’s a problem. When it comes to helping to land and expand these major deals, today’s marketing teams are seriously handicapped. The Clear & Complete Guide to Account Based Marketing (ABM) is your guide to solving this problem. It will take you, step-by-step, through this fast-emerging discipline, showing you how to align your sales and marketing team around a strategy that’s optimized for the biggest, most important deals.
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Engagio
Published By: Engagio     Published Date: Jan 14, 2019
B2B demand generation has almost completely re-invented itself over the last decade. The collision of inbound, content marketing, lead nurturing, marketing automation, analytics, email, search, social media and native advertising has transformed the discipline from a dark art to an increasingly data-driven science. But there’s a problem When it comes to helping to land and expand these major deals, today’s marketing teams are seriously handicapped. The Clear & Complete Guide to Account Based Marketing (ABM) is your guide to solving this problem. It will take you, step-by-step, through this fast-emerging discipline, showing you how to align your sales and marketing team around a strategy that’s optimized for the biggest, most important deals.
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Engagio
Published By: Qualys     Published Date: Nov 05, 2013
Automated Vulnerability Management (VM) solutions help you discover devices running in your network, determine whether they are vulnerable to attack, find fixes to the underlying problems, and protect yourself while those fixes are being implemented. This checklist of best practices will save you time and help you understand what to look for when selecting a VM, whether you have a dozen systems or a million.
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vulnerability management solution, best practices, architecture, scanning, automation, continuity, reporting, cyber security
    
Qualys
Published By: Sponsored by HP and Intel®     Published Date: May 13, 2013
Learn more about this offering that includes a self-service infrastructure portal for quick auto-provisioning, along with built-in infrastructure lifecycle management to optimize infrastructure, manage the resource pools, and help ensure uptime. CloudSystem Matrix is integrated by design with broad support of heterogeneous environments, including VMware, Microsoft® Hyper-V, and KVM through OpenStack as an enabling technology that manages and provisions virtual machines to the Red Hat KVM hosts.
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Sponsored by HP and Intel®
Published By: Jobvite     Published Date: Aug 25, 2016
When you are buying a recruiting solution, you need to ask yourself crucial questions about what you expect from the technology and how you will use it. Since we’ve been in this business for 10 years, we’ve given it a lot of thought and put together a list of key questions for you to help guide your decision making process. Answering these questions honestly and clearly will ensure that you pick the right recruiting software for your organization--that will serve you well today and for many years to come.
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Jobvite
Published By: Asure Software     Published Date: Sep 10, 2012
In this case study, you'll discover how Nixon Peabody cut operational costs, improved efficiency within the HR department and improved employee productivity with self-service with the help of AsureForceT Time & Labor Management Solutions.
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hr costs, human resources, payroll solutions, workforce management, benefits
    
Asure Software
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