service delivery

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Published By: Nimsoft     Published Date: Oct 24, 2011
This white paper outlines the key challenges of moving to SaaS-and how Nimsoft Service Desk helps address them
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges, service oriented architecture, cloud computing, infrastructure, design and facilities, power and cooling, green computing
    
Nimsoft
Published By: Nimsoft     Published Date: Oct 24, 2011
This white paper reveals the best monitoring practices to employ in virtualized environments.
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nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges, cloud computing, infrastructure, design and facilities
    
Nimsoft
Published By: Nimsoft     Published Date: Oct 24, 2011
This paper describes unique characteristics of cloud service delivery models; details distinct monitoring responsibilities & challenges of each model
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nimsoft, cloud service, delivery, models, monitor, monitoring, challenges, cloud computing, infrastructure, design and facilities
    
Nimsoft
Published By: Sponsored by HP and Intel®     Published Date: Dec 08, 2011
This book will help you understand why infrastructure convergence has been widely accepted as the optimal approach for your IT resources.
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converged infrastructure, infrastructure, mobile, interactive, demand, services, delivery, deliver services, operations, innovation, virtualization, cloud computing, design and facilities, power and cooling, green computing
    
Sponsored by HP and Intel®
Published By: Skillsoft     Published Date: Mar 03, 2015
Read this white paper to learn about how Skillsoft's acquisition of SumTotal Sytems LLC is a huge step forward to deliver relevant, real-world support to the modern workforce where they are working and when they need it in a new combined content, service, and software delivery paradigm.
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workforce support services, employee experience, communication mechanisms, enterprise, service performance, technology performance, business practices
    
Skillsoft
Published By: AT&T     Published Date: Nov 07, 2011
Reach For the Cloud to Transform How You Deliver Voice Services and Elevate the Value of Voice.
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cloud services, cloud computing, hosted voice solution, voice services, at&t, att, at+t, crm, call routing, custom relationships, communication, mobile devices, delivery, transform, deployment, cycles
    
AT&T
Published By: Mimecast     Published Date: Mar 31, 2009
The market for cloud-based IT infrastructure services delivered in a software-as-a-service model continues to grow. IDC research indicates this model of IT delivery is disrupting traditional licensed software markets and changing how archiving, backup, recovery, and security technologies are procured.
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mimecast, saas, software as a service, email archive, medium-size business, esg, storage, idc, tco, architecture, secure
    
Mimecast
Published By: IBM ILOG.     Published Date: Oct 26, 2009
Smarter State Government Processes in 2010 - Enabling Citizen-Centric Processes, Transforming Service Delivery and Reducing Costs with IBM WebSphere ILOG Business Rule Management System (BRMS) Technology
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ibm, ilog, business rule management systems, brms, websphere, government, tax, revenue management, system intergration
    
IBM ILOG.
Published By: Silver Peak     Published Date: Jun 24, 2013
Background and Goals of the 2013 Application and Service Delivery Handbook Throughout the 2013 Application and Service Deliver Handbook, the phrase ensuring acceptable application and service deliver will refer to ensuring that the applications and services that an enterprise uses: Can be effectively managed Exhibit acceptable performance Incorporate appropriate levels of security Are cost effective
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application, service delivery, cost effective, security, technology, encryption, supporting chatty protocols, transmitting files, cloud computing, networking, storage, business technology
    
Silver Peak
Published By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
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silver peak, network memory, application caching, wan, caching, networking
    
Silver Peak
Published By: Salesforce.com     Published Date: Apr 16, 2013
This report, which is the vision report of the mobile app development playbook for application development and delivery (AD&D) professionals, focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences.
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mobile application development, apps, mobile applications, smartphones, tablets, infrastructure, licensing, service endpoints, ad&d, application development and delivery
    
Salesforce.com
Published By: Salesforce.com     Published Date: Apr 16, 2013
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
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mobile, smartphones, tablets, engagement, experience, applications
    
Salesforce.com
Published By: Pitney Bowes     Published Date: Jul 17, 2014
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
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pitney bowes, ecommerce, retail, online business, shipping, tracking, tracking and shipping, customer service, retail, online retail, web consumers, business technology
    
Pitney Bowes
Published By: Riverbed     Published Date: Jul 10, 2017
DevOps is critical to accelerating digital business success. Research studies over the past several years consistently back this up, revealing benefits such as improved service delivery, increased customer satisfaction, and significant revenue growth.
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Riverbed
Published By: VMware AirWatch     Published Date: Dec 08, 2016
Today’s workforce accesses corporate content from the office, home, and everywhere in between. They utilize non-Windows devices including iOS, Android and Mac, and demand that IT support the specialized apps they need to get the job done. Savvy organizations have embraced desktop and application virtualization to meet these demands. Download this asset to learn how Horizon Cloud with on-premises infrastructure represents a new approach to building, delivering and managing virtual workspaces. This radically simple and scalable service unifies the management of on-premises virtual workspace services (desktops and applications) through a centralized cloud control plane, enabling delivery of virtual desktops and apps for as little as $0.50/user.
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VMware AirWatch
Published By: SAP     Published Date: Mar 24, 2011
Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.
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multi-channel service delivery, service delivery, multi-channel framework, service oriented architecture
    
SAP
Published By: OnForce     Published Date: Apr 22, 2007
“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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service model, roll-out, rollout, roll-outs, rollouts, customer service, var, vars, value-add, reseller, lead generation, marketplace, on force, onforce, roll out, roll outs, on-site, asp, service provider, software development
    
OnForce
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil, service delivery, support costs, fast-to-implement, incidents, customer experience, workflow, service desk, tracking, change management, it management
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
Published By: HP     Published Date: Jul 22, 2014
IT has never been more important to doing business, which means that IT infrastructure must be simpler, smarter, faster, more flexible, and more business-aligned than ever. New service delivery models are driving new Tier-1 storage requirements that reveal how the traditional focus on performance and availability are clearly not enough to support virtualization, ITaaS, and new cloud service delivery models. The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready?
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tier-1, itaas, cloud, technology, infrastructure, storage, data management, business technology
    
HP
Published By: Incapsula     Published Date: Jul 11, 2014
Given today's threat landscape and the availability of inexpensive "Do it yourself DDoS attack kits,” commercial websites of all sizes have become targets of DDoS attacks. This guide offers online businesses practical guidelines and evaluation criteria for choosing their DDoS mitigation solution.
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ddos, mitigation service, cloud-based, delivery, security, speed, availability, websites, e-commerce, networking, software development
    
Incapsula
Published By: Micro Focus     Published Date: Aug 28, 2014
Deliver value back to the business faster than before with the Micro Focus Enterprise solution set. Micro Focus' products for IBM zEnterprise make your mainframe work even smarter. Successfully achieve rapid Time to Value of core mainframe applications, helping tackle the growing IT innovation, maintenance and compliance backlog. Faster application service delivery is achieved through technology that transforms mainframe application analysis, modernization, development, testing and workload optimization.
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mainframe, core applications, it innovation, data management, business technology
    
Micro Focus
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