service levels

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Published By: CA Technologies     Published Date: Aug 21, 2017
In today’s application economy, market success is increasingly being defined by an organization’s ability to deliver multi-channel applications that provide an exceptional and differentiated customer experience. To deliver the service levels required, IT teams need to move to establish proactive IT monitoring approaches. This white paper offers an overview of the key requirements that must be met for IT teams to establish effective proactive monitoring capabilities.
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CA Technologies
Published By: Juniper Networks     Published Date: Aug 10, 2017
Resistance to change is futile. Financial services are becoming more embedded in the banking customer’s everyday life, driving unprecedented levels of change across the industry. The unfolding digital economy is ushering a new era of technology adoption in banking. From cloud to open banking APIs, these play a defining role in enabling banks to create new digital products and services, refresh the bank branch, find new customer segments, and monetize underutilized data and information assets.
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opening banking, api, data, currency, cloud transformation, frictionless banking, business model disruption
    
Juniper Networks
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organisation’s security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: CA Technologies EMEA     Published Date: Nov 16, 2017
in der modernen application Economy hängt der markterfolg immer stärker von der Fähigkeit eines unternehmens ab, multi-Channel-anwendungen mit hervorragender und einzigartiger Customer Experience bereitzustellen. um die dafür erforderlichen Service Levels zu halten, müssen sich it-teams zu einem proaktiven it-monitoring hin bewegen. Dieses White Paper gibt einen Überblick über die Hauptanforderungen, die erfüllt sein müssen, damit it-teams effektive, proaktive monitoringfunktionen einrichten können.
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CA Technologies EMEA
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
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Oracle PaaS/IaaS/Hardware
Published By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
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ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security, cloud security, applications, on premise
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
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ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security, cloud security, applications, on premise
    
CA Technologies
Published By: CA Mainframe     Published Date: Sep 12, 2008
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
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ca mainframe, mainframe, application quality, application testing, testing
    
CA Mainframe
Published By: ClickSoftware     Published Date: Jun 30, 2014
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that’s a great advantage
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clicksoftware, mobile, mobile workforce, automation, casualty, small business, finance
    
ClickSoftware
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management
    
Esker
Published By: Oracle     Published Date: Mar 09, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
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Oracle
Published By: NetApp     Published Date: Dec 09, 2014
Although the cost of flash storage solutions continues to fall, on a per-gigabyte capacity basis, it is still significantly more expensive to acquire than traditional hard drives. However, when the cost per gigabyte is examined in terms of TCO, and the customer looks past the pure acquisition cost and accounts for “soft factors” such as prolonging the life of a data center, lower operating costs (for example, power and cooling), increased flexibility and scalability, or the service levels that a flash solution enables, flash solution costs become increasingly competitive with spinning media.
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flash storage, netapp, tco, flash storage solutions, soft factors, flash solution, it management
    
NetApp
Published By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
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kaseya, hybrid, cloud, management, msp, mobile, big data
    
Kaseya
Published By: Secureworks     Published Date: Oct 04, 2017
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organization’s security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
Tags : 
    
Secureworks
Published By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
Tags : 
ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security, cloud security, applications, on premise
    
CA Technologies
Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management
    
newScale
Published By: CA WA     Published Date: May 12, 2008
All things that can be automated will be automated. Beyond the careful choreography of sophisticated workflow, managing myriad simultaneous requests puts unprecedented demand on the software that must schedule and perpetually deliver against well-defined service levels, in real time. Gone are the days of simple batch processing. Welcome to the oh-so-very-flat world that is embracing service-oriented architectures, grid architectures, expansive ecosystems, and end-to-end processing. Workload scheduling has got to grow up.
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ca wa, workload automation, soa, service oriented, scheduling, service oriented architecture
    
CA WA
Published By: EMC Corporation     Published Date: May 27, 2014
ESG Whitepaper: Find out how EMC’s own IT organization is reaping the benefits of Cloud computing and IT-as-a-Service (ITaaS), including new levels of efficiency, agility, and productivity
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emc, cloud computing, hybrid cloud, private cloud, cloud infrastructure, itaas, it-as-a-service, it services, cloud architecture, it management, data center
    
EMC Corporation
Published By: SailPoint     Published Date: Feb 08, 2011
This guide is designed to help ensure a successful identity governance strategy can move your organization toward sustainable compliance, reduced risk, improved service levels and lower operational costs.
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sailpoint, identity governance, compliance, risk management, access management, password management, reporting and analytics, corporate governance
    
SailPoint
Published By: NetApp     Published Date: Sep 11, 2014
Although the cost of flash storage solutions continues to fall, on a per-gigabyte capacity basis, it is still significantly more expensive to acquire than traditional hard drives. However, when the cost per gigabyte is examined in terms of TCO, and the customer looks past the pure acquisition cost and accounts for “soft factors” such as prolonging the life of a data center, lower operating costs (for example, power and cooling), increased flexibility and scalability, or the service levels that a flash solution enables, flash solution costs become increasingly competitive with spinning media.
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flash technologies, total cost of ownership, flash storage, data center, increased flexibility
    
NetApp
Published By: HP     Published Date: Feb 02, 2015
Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
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HP
Published By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity levels in incident and change management operations • Improve how incident –related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstate’s IT services.
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cloud-based, allstate, servicenow, management solutions, it management
    
ServiceNow
Published By: IBM     Published Date: Feb 01, 2017
Reliable Transportation For Dummies shows you what it takes to keep a fleet operating efficiently. Learn how to achieve higher service levels at lower cost using proven asset management processes, Internet of Things data and new cognitive computing capabilities.
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ibm, watson, iot, internet of things, transportation, data, cognitive computing, business technology, data center
    
IBM
Published By: Riverbed ANZ DWA IT Leads GTM     Published Date: Nov 22, 2017
In this report 1,500 Australians describe how they currently use and rate digital public sector services across all levels of government, and what they expect from them today and into the future. The survey shows that Australians regularly engage with government through digital services, with half of respondents saying they do so on a quarterly basis, and 30 per cent accessing them fortnightly; but that the quality of the digital experience is paramount.
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digital, experience, australia, public, sector, transition, hardware, software
    
Riverbed ANZ DWA IT Leads GTM
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