spoc

Results 1 - 2 of 2Sort Results By: Published Date | Title | Company Name
Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
Tags : 
customer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, wireless, knowledge management, enterprise applications
    
Cisco
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
Tags : 
en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi
    
En Pointe Global Services
Search      

Add Research

Get your company's research in the hands of targeted business professionals.

We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept