user support

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Published By: Couchbase     Published Date: Dec 04, 2014
Interactive applications have changed dramatically over the last 15 years. In the late ‘90s, large web companies emerged with dramatic increases in scale on many dimensions: · The number of concurrent users skyrocketed as applications increasingly became accessible · via the web (and later on mobile devices). · The amount of data collected and processed soared as it became easier and increasingly · valuable to capture all kinds of data. · The amount of unstructured or semi-structured data exploded and its use became integral · to the value and richness of applications. Dealing with these issues was more and more difficult using relational database technology. The key reason is that relational databases are essentially architected to run a single machine and use a rigid, schema-based approach to modeling data. Google, Amazon, Facebook, and LinkedIn were among the first companies to discover the serious limitations of relational database technology for supporting these new application requirements. Commercial alternatives didn’t exist, so they invented new data management approaches themselves. Their pioneering work generated tremendous interest because a growing number of companies faced similar problems. Open source NoSQL database projects formed to leverage the work of the pioneers, and commercial companies associated with these projects soon followed. Today, the use of NoSQL technology is rising rapidly among Internet companies and the enterprise. It’s increasingly considered a viable alternative to relational databases, especially as more organizations recognize that operating at scale is more effectively achieved running on clusters of standard, commodity servers, and a schema-less data model is often a better approach for handling the variety and type of data most often captured and processed today.
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database, nosql, data, data management, white paper, why nosql, couchbase
    
Couchbase
Published By: Aerospike     Published Date: Jul 17, 2014
This whitepaper defines provides a brief technical overview of ACID support in Aerospike. It includes a definition of ACID (Atomicity, Consistency, Isolation, Durability), and an overview of the CAP Theorem, which postulates that only two of the three properties of consistency, availability, and partition tolerance can be guaranteed in a distributed system at a specific time. Although Aerospike is an AP system with a proven track record of 100% uptime, this paper describes Aerospike's unique approach to avoiding network partitioning to also ensure high consistency. In addition, the paper describes how Aerospike will give users the option to support a CP configuration with complete consistency in the presence of networking partitioning by reducing availability.
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whitepaper, data, data management, nosql, aerospike, acid
    
Aerospike
Published By: iCEDQ     Published Date: Feb 05, 2015
The demand for using data as an asset has grown to a level where data-centric applications are now the norm in enterprises. Yet data-centric applications fall short of user expectations at a high rate. Part of this is due to inadequate quality assurance. This in turn arises from trying to develop data-centric projects using the old paradigm of the SDLC, which came into existence during an age of process automation. SDLC does not fit with data-centric projects and cannot address the QA needs of these projects. Instead, a new approach is needed where analysts develop business rules to test atomic items of data quality. These rules have to be run in an automated fashion in a business rules engine. Additionally, QA has to be carried past the point of application implementation and support the running of the production environment.
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data, data management, data warehousing, data quality, etl testing, malcolm chisholm
    
iCEDQ
Published By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
    
Intapp
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: 123Together     Published Date: Mar 17, 2009
With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
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123together, it strategies, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services
    
123Together
Published By: SAP     Published Date: Mar 02, 2017
HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.
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SAP
Published By: Cisco     Published Date: Dec 20, 2018
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
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Cisco
Published By: SAP     Published Date: May 18, 2014
New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose built platforms more capable of meeting the real-time needs of a more demanding end user and the opportunities presented by Big Data. Significant strategy shifts are under way to transform traditional data ecosystems by creating a unified view of the data terrain necessary to support Big Data and real-time needs of innovative enterprises companies.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools, analytical applications
    
SAP
Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers. HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%. HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization. Increasingly, x86 servers will need a higher level of operational support. On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
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Hewlett Packard Enterprise
Published By: Akamai Technologies     Published Date: Sep 12, 2017
The ways in which the Internet supports our everyday lives have become richer, more engaging, and more mobile. This innovation is driven by the visionaries, designers, developers, and managers of the web experiences that users consume every day. By exploring new ways to solve challenges and improve products and services that enrich our lives, developers and business owners have stretched the Internet to support use cases for which it was never designed. In order to succeed, modern web experiences must seem simple to end-users, even though most ultimately require complex design and technology to deliver.
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web experience, web design, mobile, internet supporters
    
Akamai Technologies
Published By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
IT organizations today must work in an “and” world, rather than an “or” world to meet the demands of their users. In an “and” world, IT architectures and strategies leverage an ever-broadening variety of tools while still supporting and propelling a single strategy.
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Hewlett Packard Enterprise
Published By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
IT organizations today must work in an “and” world, rather than an “or” world to meet the demands of their users. In an “and” world, IT architectures and strategies leverage an ever-broadening variety of tools while still supporting and propelling a single strategy.
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Hewlett Packard Enterprise
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
Tags : 
    
VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
Tags : 
    
VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
Tags : 
    
VMware
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
Tags : 
    
Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
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