crm

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Published By: Starfleet Media     Published Date: Oct 14, 2015
Everything you need to know about next-generation Retail Management and POS Systems — and how to select the right one for your business.
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retail, management, pos systems, efficiency, data, crm
    
Starfleet Media
Published By: Oracle     Published Date: Oct 07, 2015
This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
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Oracle
Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn how The Virtual Expertise business offer delivers a consistent, interactive experience that increases upsell/cross sell, improve expert productivity, and increases customer loyalty.
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cisco, virtual expertise, expert productivity, interactive experience, crm, customer loyalty, networking, it management, knowledge management, business technology
    
Cisco
Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn more about the omnichannel value proposition, and why it represents the next generation of contact center technology.
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omnichannel, contact center, contact center solutions, crm, customer relationship management, contact center technologies, it management, knowledge management, enterprise applications, business technology
    
Cisco
Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn how Cisco’s Mobile Experience Business Offer can unleash the power of your network to better serve your customers with locations based analytics, real time interactions, and mobile experience development tools.
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cisco, mobile business, cisco mobile experience business, cmx, cisco wireless infrastructure, crm, it management, knowledge management, enterprise applications, data management
    
Cisco
Published By: Brightcove     Published Date: Sep 29, 2015
As the marketing landscape changes, marketers need to change the way they interact with their customers. In order to help you avoid common pitfalls, we present the Top 5 Video Marketing Mistakes of 2015.
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branding, consumer marketing, content management system (cms), crm best practices, lead generation
    
Brightcove
Published By: Marketo     Published Date: Sep 22, 2015
[UPDATED FOR 2015] Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on completeness of vision and the ability to execute.
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martketo, crm, gartner, lead management, strategy, leaders vendor. b2b, marketing, technology
    
Marketo
Published By: Redspire     Published Date: Sep 17, 2015
This Ultimate Guide will give you practical and concrete steps you can take right now to instil a data-driven culture in your organisation.
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redspire, crm, sales, social driven marketing, crm system, crm data
    
Redspire
Published By: Pega     Published Date: Sep 11, 2015
This paper is intended for customer service professionals who are considering the next CRM application for their enterprises. It compares two popular solutions, Pegasystems’ Pega Customer Service and Salesforce.com’s Service Cloud, across five areas of functionality essential to meeting the complex customer service needs of the enterprise.
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Pega
Published By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega
Published By: Pega     Published Date: Sep 11, 2015
The Magic Quadrant reflects the substantial difference among software suppliers' customer support applications. Great diligence must be shown by IT leaders working on customer service projects. Weaknesses remain in providing cross-channel persistence of experience and embedded real-time analytics.
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Pega
Published By: Pega     Published Date: Sep 11, 2015
Download this white paper to learn how Pegasystems offers the right technology and a clear, compelling customer leadership vision and engagement strategy.
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Pega
Published By: Pega     Published Date: Sep 11, 2015
This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega
Published By: Sitecore     Published Date: Sep 11, 2015
Download now to learn how Uponor tackled these challenges by leveraging The Sitecore® Experience Platform™ and using the Sitecore’s Customer Experience Maturity Model to create a custom marketing roadmap plan that creates extraordinary customer experiences.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore, information management
    
Sitecore
Published By: Sitecore     Published Date: Sep 10, 2015
A CMS is complex to evaluate as it has a number of different functions but this white paper will help you to focus on five key things to consider when evaluating your CMS solution.
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crm, cms, targeting, social, webpages, sitecore
    
Sitecore
Published By: Sitecore     Published Date: Sep 10, 2015
Fostering the closer relationships and superior experience that lead to customer loyalty isn’t good just for a brand’s reputation; it’s good for its bottom line.
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crm, customer experience, acquisition, personalized marketing, forbes
    
Sitecore
Published By: Sitecore     Published Date: Sep 10, 2015
Rapid technology disruptions, high customer demands, and gaps in staff skills to address both, are some of the crucial challenges most digital marketers face today.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore
    
Sitecore
Published By: Silanis Technology     Published Date: Sep 08, 2015
In this white paper, we share the top benefits of e-contracting with e-signatures, as articulated by customers in real estate, healthcare, retail sales, consulting and government.
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silanis, silanis technology, esignature, signature, digital signature, crm, electronic documents, contracts, electronic contracts, business technology
    
Silanis Technology
Published By: Cisco     Published Date: Aug 27, 2015
Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.
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contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management, analytical applications, data quality
    
Cisco
Published By: SurveyMonkey     Published Date: Aug 25, 2015
Learn how to use surveys to test marketing claims by taking the guesswork out of your big decisions.
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apple watch, key metrics, data research, marketing claims, testing surveys, framework testing, data insights, brand management, purchase intent, advertising, crm, market research, surveymonkey
    
SurveyMonkey
Published By: SurveyMonkey     Published Date: Aug 25, 2015
SurveyMonkey Audience fielded a Direct Mail Offer Test study on four direct mail pieces to demonstrate how to successfully test marketing offers.
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direct mail, surveymonkey, testing framework, test marketing, best practices, key performance metrics, testing surveys, crm, data insights, market research
    
SurveyMonkey
Published By: SurveyMonkey     Published Date: Aug 25, 2015
SurveyMonkey Audience fielded a Brand Pulse study to better understand consumer buying behaviors for the L’Oréal brand and other key players within the shampoo market.
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brand management, data insights, surveymonkey, consumer behaviors, key findings, best practices, purchase decisions, crm, data management
    
SurveyMonkey
Published By: Adobe     Published Date: Aug 20, 2015
IT leaders need tools to protect a company's most important documents. That means sales agreements, offer letters, procurement contracts, legal documents - and everything between.
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adobe, document, crm, mobile, sales, automation, cloud, it management, storage, data management, business technology, data center
    
Adobe
Published By: IBM     Published Date: Aug 18, 2015
Our webinar discusses the findings of the latest IBM Institute for Business Value study - based on a survey of 12,000 consumers in 24 countries. Our findings focus on the 3 essentials of retaining customers: customer knowledge, customer value and customer engagement. In this one hour webinar, you will hear how one of the nation's leading insurers implements these findings.
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ibm, engagement, crm, customer, value, insurance
    
IBM
Published By: IBM     Published Date: Aug 18, 2015
As a general rule of thumb, the cost of acquiring new customers is four times that of retaining existing ones. To grow market share, insurers need new customers. But for the balance sheet, retention has a much larger impact.
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ibm, engagement, crm, customer, value, insurance, market share, renewal
    
IBM
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