knowledge

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Published By: MindTouch     Published Date: Mar 18, 2019
The recent groundswell around customer centrism and knowledge management (KM) is no coincidence. Today’s customer journey is far more expansive and layered. Customers, conditioned by the vast availability of convenient digital experiences, have come to prefer digital channels. And their expectations are high.
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MindTouch
Published By: MindTouch     Published Date: Mar 18, 2019
Today, the average person has instant access to an immeasurable quantity of information. Smartphones and mobile devices put it all at one’s fingertips. It is part of an unprecedented shift that puts customers squarely in the driver’s seat. As a result, the balance of power has decisively shifted from sellers to buyers—from products and services to the customers who consume them. Companies now face a simple but critical choice: prioritize the customer experience, or risk going by the wayside. The companies that thrive are those that obsess over proactively meeting customer demand for timely and effortless experiences.
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MindTouch
Published By: Blue Prism     Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and the market leader in enterprise RPA, recently engaged Knowledge Capital Partners (KCP) to survey their client deployments. We used proprietary KCP research tools, and this report summarizes our findings. Based on finalized quantitative survey results as well as our ever-growing library of qualitative case investigations, the report analyzes the management practices and behaviors that underpin the exceptional value achieved by Blue Prism customers as outlined in our January 2018 report “Robotic Process Automation: Benchmarking the Client Experience.”
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Blue Prism
Published By: Stardog Union     Published Date: Mar 13, 2019
Enterprises must transition to contextualizing their data instead of just collecting it in order to fully leverage their data as a strategic asset. Existing data management solutions such as databases and data lakes encourage data sprawl and duplication. However, true data unification can be achieved with a Knowledge Graph, which seamlessly layers on top of your existing data infrastructure to reveal the interrelationships in your data, no matter its source or format. The Knowledge Graph is also a highly scalable solution since it retains every analysis performed as a reusable asset -- drastically reducing the need for data wrangling over time. Download Knowledge Graphs 101 to learn how this technology differs from a graph database, how it compares to MDM and data lake solutions, and how to leverage artificial intelligence and machine learning within a Knowledge Graphs.
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Stardog Union
Published By: MindTouch     Published Date: Mar 08, 2019
Better with knowledge management. To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
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MindTouch
Published By: MindTouch     Published Date: Mar 08, 2019
Successful chatbot deployments depend on knowledge management. The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.
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MindTouch
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: IBM APAC     Published Date: Mar 06, 2019
The Forrester Study on cost savings and business benefits enabled by Watson Studio and Watson Knowledge Catalog. Watson Studio provides a suite of tools for data scientists, application developers, and subject matter experts to collaboratively and easily work with data and use that data to build, train and deploy machine learning models at scale. The Forrester provides readers a framework to evaluate the potential financial impact of the Watson Studio and Watson Knowledge Catalog investment on their organizations.
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IBM APAC
Published By: IBM APAC     Published Date: Mar 06, 2019
A single environment to build, train, and deploy machine-learning and deep learning models. Take advantage of machine learning and AI to analyze your data. Catalog your data to make it easy to find. All applications are free and without time limit!
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IBM APAC
Published By: Domo APAC     Published Date: Mar 04, 2019
Download the report, “Why Marketing Should Lead DX,” to learn: How the best marketers in the world dive deep into customer needs, habits, and behaviors, and how they use that knowledge to drive sales and growth numbers. Why a high level of data literacy gives modern marketing teams a huge advantage in the marketplace. How marketing teams can go beyond their comfort zones to propel themselves to the forefront of digital transformation. View Domo’s privacy policy.
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Domo APAC
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations. Download this white paper to learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Domino     Published Date: Feb 25, 2019
Food and beverage manufacturers today face a host of challenges— SKU proliferation, more frequent line changeovers, finding and retaining skilled employees — all while handling the day-to-day challenges of keeping the line running smoothly in the first place. This demand for continuous improvement has plant managers and line engineers examining every aspect of the production and packaging line for ways to squeeze every bit of performance from every machine, every process, and every employee This white paper from Domino takes a look at how conducting a value stream analysis with a third-party provider can uncover a wide array of opportunities to improve productivity and efficiency. From freeing up labor and reducing errors to shortening changeover time and sharing critical operational knowledge among all stakeholders, a value stream analysis provides a collaborative opportunity to learn and discover new ways to boost productivity without major equipment investments.
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Domino
Published By: Red Hat     Published Date: Feb 25, 2019
Evaluate Red Hat Enterprise Linux for your application deployments, datacenter infrastructure or virtual and cloud environments. Red Hat Enterprise Linux provides a reliable and secure operating system that you can trust to run your most mission critical workloads. This evaluation: Provides a single subscription for a variant of Red Hat Enterprise Linux Offers access to Red Hat's award winning Customer Portal, including knowledge, videos, and documentation Is not intended for production use
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Red Hat
Published By: UPS Capital     Published Date: Feb 19, 2019
Transportation risk comes in many forms and can be very hard, if not impossible, to predict. These include extreme weather, theft, hijacked trailers, global crises, cargo lost at sea, catastrophic truck or rail accidents, truck fires and a whole lot more. In 2014, the University of Tennessee Global Supply Chain Institute published a white paper titled Managing Risk in the Global Supply Chain. The most surprising finding in the research was that even though 100% of supply chain executives acknowledged insurance as a highly effective risk mitigation tool, it was simply not on their radar screen, nor in their purview. Yet, the National Cargo Security Council estimates that there is an annual global financial impact from cargo loss of $50 billion.
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UPS Capital
Published By: UPS Capital     Published Date: Feb 13, 2019
Transportation risk comes in many forms and can be very hard, if not impossible, to predict. These include extreme weather, theft, hijacked trailers, global crises, cargo lost at sea, catastrophic truck or rail accidents, truck fires and a whole lot more. In 2014, the University of Tennessee Global Supply Chain Institute published a white paper titled Managing Risk in the Global Supply Chain. The most surprising finding in the research was that even though 100% of supply chain executives acknowledged insurance as a highly effective risk mitigation tool, it was simply not on their radar screen, nor in their purview. Yet, the National Cargo Security Council estimates that there is an annual global financial impact from cargo loss of $50 billion.
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UPS Capital
Published By: Attunity     Published Date: Feb 12, 2019
How can enterprises overcome the issues that come with traditional data warehousing? Despite the business value that data warehouses can deliver, too often they fall short of expectations. They take too long to deliver, cost too much to build and maintain, and cannot keep pace with changing business requirements. If this all rings a bell, check out Attunity’s knowledge brief on data warehouse automation with Attunity Compose. The solution automates the design, build, and deployment of data warehouses, data marts and data hubs, enabling more agile and responsive operation. The automation reduces time-consuming manual coding, and error-prone repetitive tasks. Read the knowledge brief to learn more about your options.
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dwa, data warehouse automation, etl development, extract transform load tools, etl tools, data warehouse, data marts, data hubs data warehouse lifecycle, data integration, change management, data migration, consolidating data, cloud data warehousing, data warehouse design, attunity compose
    
Attunity
Published By: SailPoint Technologies     Published Date: Feb 12, 2019
Test your knowledge. Read the top 5 myths about identity governance and discover if what you believe is actually true or false.
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identity governance, iam, identity management, provisioning, role management, cloud identity
    
SailPoint Technologies
Published By: Time Clock Plus     Published Date: Feb 07, 2019
For most companies, the Human Resources department has a long history of guarding sensitive employee data. Rows of beige file cabinets line a back closet where only those with a key and knowledge of the filing system have access to the personal information of countless employees. The greatest risk to this data has always been fire or water damage, but that’s quickly changing with the emergence of online data storage.
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Time Clock Plus
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
A stimulating quiz that simultaneously tests your knowledge of malware and Cisco's latest technology. Are you ready?
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Cisco Umbrella EMEA
Published By: Dell     Published Date: Jan 29, 2019
White Paper Published by Dell Both public and private organizations acknowledge that managing the PC life cycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® Core™ vPro processors and Dell’s ProDeploy Plus and ProSupport Plus services.
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Dell
Published By: Tenable     Published Date: Jan 25, 2019
"This whitepaper from the SANS Institute focuses on the growing use and benefits derived from information technology (IT) and operational technology (OT) convergence which includes more effective management and operation of contemporary control systems. IT/OT convergence carries unique challenges that make managing and securing an industrial control system (ICS) more difficult. This is due to greater technical complexity, expanded risks and new threats to more than just business operations. This paper explores the issues that arise with the blending of IT and OT into combined cyber-physical systems where risks must be identifed and managed. Download this report to get answers to these questions: -Why are digital asset inventories critical for IT/OT security risk management? -How does knowledge about risks and vulnerabilities to IT/OT systems lead to better risk management? -Can applying even a few of Center for Internet Security (CIS) Controls make a marked difference in the securit
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Tenable
Published By: Infosys     Published Date: Jan 24, 2019
The digital disruption is pushing organizations to rapidly acquire and deploy digital capabilities, in order to stay relevant. To gauge the pace of this digital transformation, Infosys Knowledge Institute conducted a series of surveys with senior management executives of global companies with over $1Bn in revenue.
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Infosys
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