global support

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Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk
Published By: Optymyze     Published Date: Feb 05, 2018
Do you want to increase visibility across your global business, reduce risk, and boost sales performance? Find out how a Sales Operations Center of Excellence can help you achieve all this and more: • Lower costs by standardizing processes. • Gain more control over operational performance. • Create standards for collecting, storing, and managing data. • Identify which factors determine harmonization, and how it can benefit your entity. • Ensure global compliance through enterprise standards. • Provide expertise and support to boost sales performance across all business units. Get your free copy now!
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sales operations, sales performance, sales performance management, sales processes
    
Optymyze
Published By: IBM     Published Date: Oct 09, 2012
Insights from the 2012 Global Reputational Risk and IT Study: How security, business continuity and technical support can shape the reputation and value of your company.
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security risks, it security, reputational risk, business continuity, infographic, ibm, security, business technology
    
IBM
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: xMatters     Published Date: Jan 26, 2015
Unsanctioned apps have become the norm, even in large enterprises with tight IT oversight. But when it comes to IT communication solutions, which frequently involve sensitive data, you simply cannot compromise. Read The 2015 IT Communications Buyers Guide and learn why you cannot afford to settle for a non-proven IT communications solution. This report details exactly what to look for, and also look out for, in an enterprise-grade vendor. Dive deep into topics such as: • Security and compliance • Enterprise specific capabilities • What constitutes a real mobile solution • Selecting a trustworthy partner • Breadth and depth of integrations • Global support • And much more...
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security, compliance, enterprise, mobile solution, networking
    
xMatters
Published By: Dell EMC     Published Date: May 12, 2016
Today’s global business model presents both opportunities for business agility and challenges for IT management. To do business effectively, organizations require an IT infrastructure at remote locations that delivers applications and data with high performance and high reliability. Download this paper and learn how you can enjoy the benefits of having remote offices without the need for an entire IT staff to support it.
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Dell EMC
Published By: Anaplan     Published Date: Mar 29, 2018
To support these principles, Anaplan was deliberately crafted as a highly distributed global company that allows for significant resiliency against threats and disasters. All functions within Anaplan are geographically distributed across the globe, reducing risks associated with regional events. The U.S. offices host most of the sales, marketing, and support activities. Staff in the U.K. and Singapore offices provide regional coverage, in addition to backup support.
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anaplan, architecture, security, controls, geographically, regional, global
    
Anaplan
Published By: HP Enterprise Services     Published Date: Mar 24, 2014
HP created and implemented a disaster recovery plan for BAT Italia, across data and desktop, to comply with the Group’s global standards. Read how the HP approach consolidated the existing server infrastructure and planned a new disaster recovery site. And ongoing, flexible support provides a quarterly review of processes and application and hardware refreshes, thus ensuring business continuity, for the first time, across the entire business.
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disaster recovery, business continuity, recovery services, resiliency services, recovery-as-a-service, cloud continuity, security, data center
    
HP Enterprise Services
Published By: F5 Networks Inc     Published Date: May 03, 2017
Global adoption of the cloud is accelerating at a dizzying rate each year with businesses of all sizes realizing the cost-saving, flexibility, and scalability benefits of migrating and running applications in the cloud. In a 2016 survey*, F5 found that 67 percent of the respondents identified themselves as “Cloud First,” and three cloud models—private, public, and SaaS—dominated the top five IT strategic trends. As pressure to move applications to cloud and hybrid environments intensifies, IT teams must grapple with sometimes significant migration challenges. Though each migration is different, there are several common considerations to keep in mind to help you on your own cloud journey. This guide provides a blueprint to help you think through many of the long-term impacts of your migration options and establish a strong foundation for your cloud migration strategy. The end result should be a migration strategy that leaves you in a position to support your technology as your business
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cloud, cloud computing, hybrid environment
    
F5 Networks Inc
Published By: Oracle     Published Date: Apr 05, 2018
Effective collaboration between marketing and IT continues to be crucially important. As we enter an era where our business agility will be defined by the flexibility of operation of our marketing tools, technology in marketing is a key focus. Read ‘The guide to building your marketing technology stack’ to learn more about how technology can enhance every area of marketing: • Rediscover the technology in marketing landscape • Explore the latest in marketing automation • See how content and social fit into your overall strategy Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry.
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Oracle
Published By: CA Technologies     Published Date: Sep 25, 2017
We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies
Published By: IBM     Published Date: Oct 07, 2014
For two weeks each year, Wimbledon scales from a small business to a global enterprise. After deploying IBM Cloud Orchestrator software, the organization supports a highly agile and scalable cloud environment, rapidly provisioning and deprovisioning virtual IBM System x servers as needed.
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ibm, ibm systems, ibm system x server, cloud, ibm cloud, enterprise cloud, software, cloud environment, agility, scalability, ibm cloud orchestrator software, it management, cloud computing
    
IBM
Published By: SAP     Published Date: Dec 04, 2015
In May of 2015, CFO Research conducted a global survey of senior finance executives at large companies, seeking to better understand how finance leaders aspire to support business decision makers in the pursuit of value creation—and how leading-edge financial planning and business analysis capabilities factor into those aspirations. This report is based on 335 survey responses from senior finance executives at companies with more than US$500 million in annual revenues, representing a broad range of company segments.
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financial planning and analysis, fp&a, finance leaders, business decision makers, business analysis capabilites, finance
    
SAP
Published By: Jive Software     Published Date: Feb 24, 2014
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
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jive, cerner, healthcare technology, social business software, collaboration, social networking platform, software solutions, workforce management, it management, human resource technology, information technology
    
Jive Software
Published By: Cisco     Published Date: Jan 05, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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Cisco
Published By: Cisco     Published Date: Apr 15, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing
    
Cisco
Published By: Verio     Published Date: Aug 06, 2014
Neovise, a cloud computing industry research and analyst firm, prepared this Perspective Report. • Cloud(n), an IaaS public cloud solution developed by NTT and hosted by Verio, delivers unique value, flexibility, reliability, backed by 24/7 customer support. • Using NTT’s vast global network, Verio can offer 99.99% reliability as well as free bandwidth and fixed pricing caps, so customers never pay more than expected. • Citrix CloudPlatform provides developers with a secure, reliable, hypervisor agnostic foundation supporting almost any workload, scaling in and out, as needed. • The intuitive management portal enables custom configured cloud servers to be spun up in minutes, using pre-set or uploaded templates. Load balancing, auto scaling, and monitoring are included. With an extensible API, the portal integrates with over 200 3rd party solutions, including AWS. • ISVs, SaaS and developers should seriously consider the many advantages of Cloud(n).
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ntt, cloudn, cloud(n), public cloud, iaas, citrix, cloudplatform, aws, free bandwidth, ease-of-use, templates, cloud services, portal, load balancing, auto scaling, monitoring, 24/7 support, affordable, 99.99% reliability, data center
    
Verio
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper displays how to properly choose an approach to global support.
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Zendesk
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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SolidFire_NetApp
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: iDirect     Published Date: Aug 21, 2009
The global demand for voice and data services delivered over cellular networks continues to grow as new markets open and existing ones increase capacity. The networking infrastructure to support subscriber growth and new services have experienced aggressive expansion as the worldwide economy evolves.
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infrastructure, gsm, cellular, telecom, telecommunications, networking infrastructure, network expansion, voice services, data services, idirect
    
iDirect
Published By: Infosys     Published Date: May 30, 2018
While mainframes have dominated computing across industries for several decades, the need for speed and However, modernizing these systems is every enterprise’s nightmare, considering the complexities and high costs involved, besides the fear of business disruption. The need for a trusted partner has never been more. A leading global brokerage firm was looking to simplify and speed up the mainframe systems powering their trading platforms that supported billions of transactions each day. See how Infosys helped and the five key takeaways from the project.
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mainframes, speed, trading, system, modernize
    
Infosys
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