guidance

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Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: NAVEX Global     Published Date: Apr 20, 2018
Discover how organisations similar to your own are developing an effective ethics and compliance programme to improve workplace culture and reduce compliance risk. Our new research will help you identify the most appropriate activities to consider for your own programme, provide the data to help benchmark your results, and the guidance to improve buy-in and programme resources. What you'll learn: How are new regulations changing potential ethics and compliance risks? What challenges do compliance professionals face when trying to improve company culture? How are organisations investing in compliance activities? What results are compliance programmes achieving?
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Compare your policy and procedure management programme to industry standards and identify where your programme needs improvements. Read the top challenges policy management programmes face in 2018 and expert recommendations on meeting those challenges. What You'll Learn: Where organisations are struggling with policy management What the best organisations do to create efficiency in their programme How organisations are starting to comply with new SFO and DOJ guidance How automated systems improve results and satisfaction for policy management
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NAVEX Global
Published By: Tenable     Published Date: Mar 07, 2018
"Learn how you can accelerate development and strengthen security – without disrupting your operations. Organizations that effectively meld DevOps and InfoSec can shift security from an afterthought to an integrated, automated, and proactive practice. By reading this paper from IDG, you’ll learn three reasons why DevOps is a game-changer for security and steps you can take foster a more collaborative and proactive approach to securing your enterprise. Topics covered include: - Adapting security testing tools and processes to the developer - Automating security into the CI/CD toolchain - The impact of secure DevOps on your bottom line - Increasing security awareness and commitment across teams This paper provides high-level guidance for DevOps and InfoSec professionals seeking collaborative, efficient approaches for strengthening application and information security."
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secure devops, container security, docker, infosec
    
Tenable
Published By: Cornerstone OnDemand     Published Date: Oct 02, 2018
"Today’s workforce has become more dynamic than ever. Is your performance management strategy caught up to the times? Traditional performance management strategies often alienate employees, inhibit growth, occur too infrequently, and produce a nightmare of paperwork. Check out these five simple talent management trends that can help you streamline your performance initiatives: • Reduce or eliminate documentation • Focus more on coaching and development • Move toward guidance vs. guidelines Download 5 Easily Adoptable Trends in Performance Management and learn how to enable managers to create an honest, open, and free-flowing approach to performance management. Get higher engagement and greater productivity from your employees by following these trends. "
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Cornerstone OnDemand
Published By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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itil, implementation, digital
    
Cherwell Software
Published By: Tenable     Published Date: Mar 08, 2018
Which questions have you overlooked and why do the answers matter? According to Gartner, “OT SRM (security and risk management) leaders must ask the right questions during the technology procurement process to achieve long-term success in their security investments.” Further, Gartner states, “Translating IT security practices and copying IT security technology will not result in a secure operational technology (OT) environment.” By reading “7 Questions SRM Leaders Aren't Asking OT Security Providers,” you’ll learn which questions to ask, why they matter, and be armed with follow-up guidance to make smarter decisions. Questions covered include: - Does the Solution Provide Asset Discovery to Enable Operational Continuity and System Integrity? - Does the Solution Detect and Alert on Known Common Vulnerabilities and Exposures? - Does Your Solution Provide IT Support in Addition to OT? - Does Your Solution Support Secure IT/OT Alignment? Threats and vulnerabilities originally targeti
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Tenable
Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
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service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, information management
    
Cherwell Software
Published By: CDW     Published Date: Oct 10, 2013
A team approach and careful consideration of operational and security issues will pave the way for effective guidance. The drivers are many, but big draws include the potential for greater productivity — giving people anywhere, anytime access to information via devices they’re comfortable with.
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mobile device policy, mobile data policy, mobility goals, byod, user profile, device security, mobile applications, app availability, device liability, technology vendors, mdm, sarbanes oxley, sensitive data, mobile data, mobile information, vpn, virtual private networks, wireless, access control, mobile application security
    
CDW
Published By: Aruba Networks     Published Date: Jul 03, 2013
The purpose of this paper is to provide a level of guidance towards the migration to 802.11ac.
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802.11ac, mobile technology, migration, 5ghz
    
Aruba Networks
Published By: Impact Radius     Published Date: Feb 13, 2015
Download this guide and learn: • The main concerns guiding purchasing decisions in the performance marketing space • A comprehensive overview of the major features offered in today’s marketplace • The differences between SaaS, affiliate network, and in-house solutions • Guidance in selecting a solution to fit your business objectives and marketing goals
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Impact Radius
Published By: AT&T     Published Date: Jun 25, 2008
Whether you’re implementing new technologies, upgrading existing infrastructure or evaluating current needs, consultants can help you identify and document the gap between your current situation and a desired future state. When an assessment is done correctly, it can provide a solid foundation for successful implementation and improvement. The consultant first interviews stakeholders, analyzes data, and compares your business against best practices or specific industry competitors.
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consulting, consult, consultant, management, expert, expertise, guidance, implementation, at&t, att, it management
    
AT&T
Published By: AtomRain     Published Date: Nov 07, 2017
The world is more connected than ever before, and data relationships only continue to multiply. Yet enterprises still operate largely with an incomplete perspective caused by segmented, non-contextual and disconnected data silos. Connected data is the key to surviving, growing and thriving. However, a transformation across the entire enterprise won’t happen overnight, and each step must be measurable from both a business and technical perspective. Organizations need expert guidance to move more swiftly and avoid costly technical pitfalls in the new paradigm. This paper examines the journey to what we call, “The Connected Enterprise”.
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AtomRain
Published By: Websense     Published Date: Jan 25, 2013
In this whitepaper, we provide guidance and clarity to help you implement a DLP control that is practical, efficient, and effective. Learn about 4 key topics of data breaches, potential vendors, 9 step framework and other best practices.
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websense, data loss prevention, executive guide, data loss, practical guide, 4 topics, potential vendors, it management, data management, business technology, data center
    
Websense
Published By: Dome9     Published Date: Apr 25, 2018
The term “Cloud First” was initially popularized by Vivek Kundra, who formerly held the post of White House CIO and launched this strategy for U.S. federal government IT modernization at the Cloud Security Alliance Summit 2011. The underlying philosophy of the cloud-first strategy is that organizations must initially evaluate the suitability of cloud computing to address emergent business requirements before other alternatives are considered. This paper offers guidance to help organizations establish a systematic and repeatable process for implementing a cloud-first strategy. It offers a high-level framework for identifying the right stakeholders and engaging with them at the right time to reduce the risk, liabilities, and inefficiencies that organizations can experience as a result of adhoc cloud decisions. The goal of this guidance is to help ensure that any new cloud program is secure, compliant, efficient, and successfully implements the organization’s key business initiatives.
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Dome9
Published By: VMware     Published Date: Aug 23, 2011
This paper discusses the radical change in datacenter and IT processes brought about by virtualization and by the inception of a cloud or service led model for delivery of IT resources. Perceived risks and organizational hurdles are analyzed, and guidance is given for organizations as they move to the cloud.
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vmware, cloud computing, virtualization, business agility, cloud adoption trends, server virtualization, vcloud, infrastructure, design and facilities
    
VMware
Published By: MessageLabs     Published Date: Jun 03, 2009
Does your email and web Acceptable Usage Policy (AUP) need a refresh? Shoosmiths Solicitors and MessageLabs combine to provide you with some top tips to ensuring your policy is fit for purpose. Click here.
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aup, acceptable usage policy, message labs, shoosmiths solicitors, copyright, security provisions, guidance, email usage, etiquette, personal use, blogging, security, wireless
    
MessageLabs
Published By: Ecora Software     Published Date: Aug 15, 2007
21 CFR Part 11 continues to cause confusion. Recent FDA guidance documents help, but many IT departments still struggle to establish appropriate validation processes with limited time and resources. Ecora's FREE in-depth guide, "Achieving Sustainable IT Compliance to 21 CFR Part 11," gives you an overview of the regulation from an IT perspective. It also outlines how you can accurately and cost-effectively implement a systems-based best practices approach that will help you meet FDA requirements.
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21 cfr part 11, compliance, electronic records, electronic data, electronic signatures, information management, pharm, pharmaceuticals, drug, fda, electronic signature, digital signature, audit, auditing, fda, compliant, ecora
    
Ecora Software
Published By: Tripwire     Published Date: Mar 31, 2009
Learn the basics about security benchmarks, and specifically how the security benchmarks developed by the Center for Internet Security (CIS) can help you with your compliance initiatives.
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center for internet security, cis, tripwire, compliance, internet security, cis-certified, framework, regulation, security investment, risk, risk management, it security, cis benchmark, e-commerce security, gramm-leach-bliley act (glba), sarbanes-oxley act (sox), health insurance portability, accountability act (hipaa), windows server, sysadmin
    
Tripwire
Published By: AlienVault     Published Date: Mar 30, 2016
Get Real-Time Threat Detection Starting on Day 1 with AlienVault USM Download a free, 30-day trial of AlienVault USM to experience the power of our all-in-one security platform. You’ll see how easy it can be to protect and defend against today’s threats with all of the essential security tools you need. Experience how USM makes it easy to: • Discover all IP-enabled assets on your network • Identify vulnerabilities like unpatched software or insecure configurations • Detect malware like botnets, trojans & rootkits • Speed incident response with remediation guidance for every alert • Generate accurate compliance reports for PCI DSS, HIPAA and more Download Your Free Trial Now!
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AlienVault
Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services
Published By: IBM     Published Date: Feb 25, 2008
An organization’s success and ability to react to market and environmental changes are now more dependent than ever on an effective and efficient IT infrastructure. This white paper provides a starting point for organizations contemplating server consolidation. Download this guide for an overview of server consolidation concepts and techniques, plus guidance on methodologies that should be employed.
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servers, migration, consolidation, infrastructure, server hardware, ibm
    
IBM
Published By: PTC     Published Date: Aug 21, 2009
In February 2004, the FDA issued a Draft Guidance requiring the electronic submission of labeling content to be provided in an XML-based format called Structured Product Labeling (SPL). The purpose of this white paper is for the reader to gain an understanding and prepare for the FDA's new electronic labeling submission standard.
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best practices, enterprise software, product lifecycle management, plm, product information, product information management, pim, catalog, catalogging, ptc, enterprise applications
    
PTC
Published By: AdRoll     Published Date: Jan 21, 2015
To help data-driven marketers find better multi-touch strategies for understanding the full customer journey, allocating marketing budgets, and optimizing campaigns, we ran an in-depth survey of professional marketers in the US. Our findings should provide guidance on how to measure your campaign performance in the long and short term.
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adroll, attribution, attribution modeling, multi touch marketing, strategy, marketing strategy, data analytics, marketing campaign performance, display advertising, retargeting, digital attribution, mobile marketing, audience targeting, customer engagement
    
AdRoll
Published By: Qualys     Published Date: Feb 17, 2016
It’s not easy being today’s CISO or CIO. With the advent of cloud computing, Shadow IT, and mobility, the risk surface area for enterprises has increased dramatically, while IT budgets have shrunk and skilled cyber security talent is virtually impossible to find. Thankfully, the CIS Top 20 Critical Controls provides a pragmatic approach, offering prioritized guidance on the important steps for implementing basic cyber hygiene practices. With the CIS Top 20 Critical Security Controls, CISOs now have a blueprint for reducing risk and managing compliance. By automating each of these controls, CISOs enable their information security teams to do much more with less, essentially operationalizing good cyber hygiene.
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qualys, cis, critical security, cloud computing, cyber security, networking, security, it management, enterprise applications
    
Qualys
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